MUBI Arvostelua 473

The Mubi Go App isn't working correctly again and I'm not able to make the most of my free weekly ticket. This has happend so many times now. I'll probably end up paying for a ticket. No response from Mubi. Very disappointed again.

J'ai été abonnée pendant quelques années. Ce

Ho disattivato l'abbonamento ma non so per quale motivo la disattivazione non è stata effettuata e ho pagato due mesi in più. Infatti non mandano nessuna mail che avvisa del rinnovo di un ulteriore mese per cui è anche facile non rendersi conto del rinnovo. Ho chiesto il diritto di recesso sull'ultimo mese, vediamo se lo danno, ma credo che mi hanno perso per sempre come cliente.

Do not use this company. They have charged my card without permission and refused to refund. I will contact my bank and report fraud on their part. I wonder how these crooks can still be in business. They should be put to prison!

Eine Plattform ohne interessante Inhalte. Ich hatte ein Probeabo genutzt und dachte ich hätte es gekündigt. Dann wurden mir 13,99 Euro "geraubt". Ohne Email, ohne Rechnung. Ich fragte 2 mal an und bekam keine Antwort. Inzwischen habe ich mich an diese Plattform erinnert und gekündigt. Normale Streaminganbieter und andere Dienstleiter im Netz informieren über Email von bevorstehenden Abbuchungen. Ich kann MUBI nicht empfehlen.

Sie haben wirklich eine interessantes Programm. Aber leider verschwinden unvermittelt gute Filme aus dem Angebot und dann tauchen andere auf und wenn man sie dann sehen will sind sie plötzlich wieder weg z.B. Wong KarWai oder Quentin Tarantino. Und so etwas wie eine Gesamtliste mit Angabe von wann bis wann man den Film sehen kann gibt es nicht. Meine anfängliche Begeisterung hat sich in ziemliche Enttäuschung gewandelt und das ziemlich schnell.

Try hard movies. Scam page making it hard to cancel subscription

Mubi frustriert mich regelmäßig, wenn ich auf der Suche nach asiatischen Filmen immer wieder auf deren "Datenbank" lande, die Filme dann aber "leider momentan nicht laufen". Ich halte das für einer Arthaus Variante des Clickbait und das führt dazu, dass ich Mubi keinesfalls abonnieren würde.

I signed up for their 3 months for $1 promo. Ironically, I didn't watch a single movie during the 3 months, so I lost a buck. Anyway, today I got an email from them telling me that they tried to charge my account but weren't able to. They wanted me to update my payment details so they can charge me $20 per month. I always cancel subs right after I subscribe so that I don't forget and get charged later on. However, when I logged in they claimed my sub was still active! I cancelled it. I am afraid to deactivate my account in the event that they charge me later on and I will be unable to log back in. Their content is terrible, and their prices are even more ridiculous. Netflix, Crave, Hulu, Amazon Prime all charge less that Mubi and provide thousands of more movies and TV shows. How are they still in business?

I love their idea of giving quality films to cinema lovers and I thoroughly enjoy their service. However, I faced this issue regarding my subscription where I made a payment for a yearly subscription but it wasn't updated on the website and my subscription wasn't renewed. Also, I mailed them on their customer service portal and got no reply after 4 days, which is bad. I hope their team respond to me.

I have had issues with streaming quality in the past but I watch it on a different device and it works well. I say this at the start because this is the only problem that I had which couldn’t be resolved. I will review the service itself at the end but I feel I need to say other things first.

I have been a member on and off since 2015. (Now I am a yearly member and feel I don’t need other streaming services.)

In that time:

Customer service has always responded. The longest wait was three days. Any problem was resolved, not always on the first response but mostly.

Unsubscribing is very easy. There’s a button. It isn’t their fault if customers don’t read what they are agreeing to. Yes, they do make offers to get the customer to stay but you don’t have to agree to it.

They do not take money without the customer agreeing to it. If the customer misses a date for cancellation then why is it MUBI’s fault? I know other services give reminders and explain things in greater detail but other services also cater to a less aware demographic.

I apologise if this sounds elitist but MUBI isn’t like any other streamer.

MUBI has a collection of international and arthouse films. It is curated, so there is a short explanation of why a film is chosen as well as a community which shares reviews and additional essays and insights in the NOTEBOOK section of the site (and linked in the app).

It is a great way to enjoy film while also developing an appreciation and education in the medium.

It isn’t necessarily something to ‘chill’ with but certainly something to think on.

Einmal Abo storniert: bekomme jedoch heute eine Rechnung. Schaue auf mein Konto: gar nicht vorgemerkt, dass das Abo storniert wurde... Heute nochmals Abo storniert.

Forget about asking for help through customer services....there is none! I've subscribed to MUBI a few times. I enjoy the films but can't afford a lengthy subscription. Recently they offered a 3 month plan I could afford, so I subscribed again. However, now, after 3 months I have no way of cancelling my subscription. Why? MUBI no longer recognises my password. Message says its the wrong password. Hmm. I save all passwords both on paper and through Chrome. So, I requested an email to reset my password. I never received a reply, more than a dozen times. And no... the supposed replies weren't in my spam or trash. I wrote to their help email address and after several days received an unhelpful reply. Poor poor poor service.

Je consultais l’offre à 60 € un message s’affiche pour me signaler que je ne peux pas bénéficier de l’offre, pourquoi? hameçonnage visiblement!
Mubi m’envoie alors un message de validation d’abonnement que je n’ai pas pris, je vérifie sur mon compte Mubi et je vois s’afficher 95,88€ alors que je n’ai absolument rien validé. J’entreprends donc de résilier cet abonnement que je n’ai pas choisi; le site me fait alors une offre à 71,50 € pour ne pas me perdre, je refuse et résilie.
le site notifie que la résiliation prendra fin le 21 avril 2025? Qu’est ce que cela signifie? Je n’ai pas enclenché cet abonnement, ni visionné quoi que ce soit et on me fait croire que je me suis engagée sur 1 an, c’est de l’escroquerie commerciale. Le plus impressionnant c’est que simultanément les montants de mes abonnements ont été changés
Je retourne sur mon compte et à ma grande surprise le montant de 60 € apparait comme par magie, il est venu remplacer le montant de 95,88 € comme si j’avais souscrit un abonnement à 60 €. C’est parfaitement mensonger, ce sont des méthodes inadmissibles.

I hate it. The process of unsubscribing is built in a way that makes it easy to accidentally not complete it, so the charges keep coming. Overall it feels like a cheap trick.

Le son du film "Eros", sur MUBI, est en chinois, et non en anglais, comme indiqué, et il n'y a pas de sous-titres en anglais. Comment pouvez-vous le regarder si vous ne connaissez pas le chinois ?

Fraudulent charges from Mubi. I subscribed to watch a film which wasn't available so cancelled immediately. A month later I've been charged.

I really want to like Mubi. The concept is great and there are great movies available but the woeful navigation, categorisation and search facility make it almost impenetrable.

I stumbled upon these reviews accidentally. I think this is a great example of the internet being a place where people go to have a good moan, or express their fears or paranoia or whatever.. I've used MUBI on and off for years. Completely reliable, overall a good choice of films. Every so often I pause my subscription when I've seen most of the interesting ones available, then a few months later I go back on.

Ho tolto il rinnovo automatico dell'abbonamento tramite app, non è arrivata nessuna notifica di quanto fatto e mi sono ritrovata con un addebito di 95€.
Ovviamente non c'è traccia di questa mia richiesta quindi chi ha il coltello dalla parte del manico? Non certo io, ahimè.
Fate molta attenzione.