Mr. Appliance Arvostelua 

I very rarely leave negative reviews, but my experience with this company was so bad that I feel the need to warn others: run away, do not use this company.

I have a 20+ year old side-by-side refrigerator/freezer that was freezing food. Over several weeks, I saw three different repairmen from Mr. Appliance of Katy and ended up spending over $1,050 on parts, labor, and movers. Yes, the refrigerator is now working—but only after wasted time, unnecessary expenses, and constant frustration.

The first technician was polite but never checked the coils (critical on an older fridge, especially with pets in the house). Instead, he ordered $500 in parts.

The second technician, Pablo, came to install those parts. When they didn’t fix the issue, he immediately ordered another $350 in parts—without even checking the refrigerator. By then, I had already hired movers to disconnect and move my stacked washer/dryer because the office confirmed he would need it moved. It wasn’t needed. When I questioned him, he tried to blame the washer/dryer.

I confirmed again before the third visit, was told the washer/dryer needed moving, and once again hired movers—only to be blamed later that the technician couldn’t see other clients because he was waiting on my movers, something completely out of my control and something that could have been avoided if they had checked the coils when the movers were at my house the first time.

My refrigerator is still not working properly after spending over $1050!

I contacted the owner, Mr. Roberts, who assured me he would “take care of me.” His idea of that? A 10% off coupon text.

This company wasted my time, my money, and showed no respect for the customer. The glowing reviews on their website do not reflect the reality of their service. I would never use them again and strongly urge others to avoid making the same mistake.

I would not recommend this appliance company. I purchased a refrigerator from them three months ago, and it has already stopped cooling properly. When I called customer service, I was put on hold for over 45 minutes, only to be told someone would call me back. No one ever did.

When I finally got through to a technician a week later, they scheduled a repair, but the technician showed up late and didn’t have the right parts. Now I’ve been without a working fridge for almost two weeks, and I’m still waiting on a follow-up.

For the amount of money I spent, I expected much better quality and service. Very frustrating experience.

I called for an estimate and was told it would be $380 plus tax. I thought that was pricy for what I needed, so I called around and found a reputable company to do the same thing for $208 plus tax. Watch your pocketbook with this company! I will never use them!

I called to set up an appt my fridge was constantly running. I asked for a same day appt. They confirmed then called 2 hours later and said they couldn’t come that they closed at 6:00 and would come the next day. I explained to the technician that the fridge was running constantly. He checked the temperature and said it was fine and the noise was normal. He adjusted the temperature. Never looked behind the fridge to check anything else. I paid the 119.00 service fee. I noticed over the next couple of days that the fridge was running longer. 10 days after the service call my fridge ran for 8 hours I called and left a voicemail it was a Saturday. I called another repair place and they came out in an hour. He told me the compressor was bad that’s why it was running so long. He would replace but it could cost up to 1000.00 to repair and he recommended replacing the fridge since it was 11 years old. He also didn’t charge for the service call since he was only here for 15 mins. I would NEVER use Mr Appliance again

Made appointment on their website for Tuesday afternoon. Explained brand of appliance and that it was a trash compactor. Received confirmation for a time slot of 12-4 Tuesday afternoon. Received follow up reminder of appointment. The day of the appointment I got a call from the technician stating their company does not work on trash compactors! They cancelled the appointment! Why did they make the appointment in the first place??? I could have been in contact with a company that actually works on the appliance I need to have repaired. Here I am on the day of the appointment and still have a broken trash compactor. BAD SERVICE!!!!!

Horrible experience!
Tech diagnosed it with the wrong issue twice. It took almost 3 weeks to get fixed he made 4 trips to our house. Never had any parts always had to order them and wait until they came in.
He also asked my husband to order a part off Amazon said that it would be delivered quicker.
Before he did anything he always asked to speak to my husband. I had to let him know I was capable of making decisions and he didn’t need my husbands permission to fix the washer I had money to pay him and wasn’t a stay at home mom. When he finally fixed the washer he told me it was my fault it was broken.

I made an appointment witht Mr. Appliance online to repair my washer on July 4. NO one ever came, nor did I receive any calls despite callling the company 2 times to check. Then on July 7, Mr Appliance called to schedule the appointmenet. I told the receptionist about the failure on 7/4. That day, a technician, came. Did a great job. Provided me with some great information.
Yesterday, 7/13, my dishwasher broke. So I again made an appointment with Mr. Appliance for 7/15/25 between 2:30 and 4:30. I received confirmation via e mail. At 1300 on 7/15, I received an e-mail with a receipt for service. It was marked with all zeros. I saw the e-mail around 3 pm. I called to find out what is going on and got the answer that my home was deemed unsafe. Really!! Then I got a voicemail from the owner, and could not understand any of the message. I can't believe you have so many great reviews. This is twice my request for service has bee screwed up!!

Joshua the repair man walked into the house. Based on a video I gave him, he diagnosed the machine with a failing gearbox. I asked him to at least clean the machine while he was there-he could not even wipe away the dust off of the grill let alone run a descaling process. He did not have any descaler on his truck-who goes to an appointment to repair an ice machine without descaler? He said he would return for another appointment to descale-of course he did as this would earn him an extra $100 travel fee in addition to the repair fee for the second trip!

At first I was told they could not come, then got a call back that they could come one week later. He shows up, runs a code, says I need to contact kitchen aid. Fastest 169.00 I ever threw away for absolutely no work done, no quote, absolutely no help. Worst appliance repair I have ever experienced.

horrifying. franchisee has lost touch with his customer base. one year warrantee for repairs! how about 1 hour warrantee. 400 dollar microwave repaired for 500 dollars. switch put in backwards, 190 trip charge each each appliance x 2 =380 $ ( looked at refrigerator also)
a follow up visit to order parts and no contact ever again. i called 3 weeks later and was told that they don't have access to a part.....tough luck!!!! nice communication. so i am out 500 bucks for microwave repair......500 for a new microwave, 300 for installation for a total of 1300$. i was told that they already spent too much time on it. what about the one year warrantee for repairs! come on i'm 76 and in poor health....this is just plain wrong.

Noah came in and got our fridge up and running in no time after he received the parts. I would call him again for other repairs.

So I too had an issue with my LG 3500ww front load washer. It was leaking. I got the repair person Wesley. I showed him where the leak was coming from. Now, I am not an appliance repair person, but I am very handy and do most repairs myself. Since this one was coming from very low and towards the front of the appliance I called a professional. They told me a $145 diagnostic fee would be applied to the repair if I accepted the quote. I thought, "Sure, how much could it be to fix a leak?" After Wesley evaluated the unit he gave me a repair price of $972.00. He told me the leak was coming from the front door seal and the seal cost $600 on it's on. He said the part was pretty special.
I declined the repair and told my wife we needed a new washer. She aske me "Can you fix it?". I said let me look up a repair video and the part. Well, after watching the video I looked up the part. The part was $52 on Amazon and the tool was $14. The fix is an hour start to finish. So glad I declined and so sad I didn't look at the reviews before calling this company.
Please do not call them.

They give you higher price to fix the appliance and when you don't want to do the work with them, they collect $119 from you. If they do it to 20 people in a day, you can imagine how much they have made with out doing any work. I will never recommend them to anyone.

No Show – Unprofessional and Disappointing Service

We had a scheduled service within a confirmed time window, but no one showed up — and we received no call or update. I had to follow up myself just to find out what was going on. We requested the first available appointment, yet they couldn’t even commit to or communicate a time slot. Completely unprofessional.

To make matters worse, this company was assigned through our stove manufacturer, and the appliance is still under warranty. This reflects poorly on both the service provider and the manufacturer. We expected better coordination and accountability.

I scheduled a service with Mr. Appliance for residue buildup in my top-loading LG washing machine. The visit cost $175, and all I received was a recommendation to clean the washer weekly with white vinegar- something that could have easily been shared over a phone call. I was told that if I wanted them to actually remove the basket to clean it, it would cost an additional $570.
This was very frustrating, especially since the company acknowledged they don't clean washers, yet my appointment was clearly booked for that purpose. On top of that, the technician came in on a rainy day without shoe coverings, leaving me to mop my floors after they left.

I don’t even want to give this business 1 star but had to in order to write a review!
Mr. Appliance is one of the worst businesses I’ve ever dealt with! They never showed up for my appointment. I called numerous times, confirmed my address and phone number with them and was told a technician would be coming. They obviously lied to me. I asked for the main office number and they refused to give it to me. I feel however that I was lucky a technician never showed up because their work probably would be as bad as their company! Do NOT hire them!

Extremely high prices. Tech was knowledgeable but I’m in the real estate industry and their pricing is crazy high! I highly recommend calling around for better pricing!

Horrible customer service!
* they did not fix our dryer
* they do not stand behind the product they sell
* They lied to us twice

Awful experience!

May 12, 2025
Washing machine issue. A simple belt.
Told it would be here in two days - now it’s next week.
Charged an exorbitant amount!

May 15, 2025

Called by owner and misinformation by others was resolved, however still an expensive fix.
Just for a belt.

I found that Mr. Appliance of Aiken is great for making promises that they are unable to fulfill. I have spent several hundred dollars to try to repair a malfunctioning ice maker in a freezer, I would not recommend Mr. Appliance of Aiken to wipe up spilled water.