Mr. Appliance Arvostelua 

Worst service call ever! The problem was a squealing clothes dryer. The service tech removed the tub and found a worn belt and pulley. Didn't have in the truck so he ordered it. Three days later he texts me that he is coming at 3 pm. I'm about to get in my car and he shows up. Makes me a half hour late. Gives me the bill of almost $400. One labor hour, one ten dollar rubber belt, one twenty dollar pulley, $400. Outrageous! They are not even worth the 1.6/5.0 they got. Skip this company. And they wanted $9 to run a credit card. Horrible experience,!

If I could give zero stars, I would. Do not use this company for your repairs in Madison, Wisconsin.

It took 4 or 5 visits for our refrigerator ice maker to be repaired successfully and cost us about $600. The inside door panel was removed and replaced several times in the course of the fix. The technician used an electric screwdriver, which must've stripped the plastic hole that the screws go into, so now the inside door panel keeps falling off. He screwed it back on in the last visit, but it fell off almost immediately after he left, again. We made a service call and waited days for them to return. He came back today and told us that the panel falling off was basically our fault and was unrelated to our repair with the ice maker. Not sure how we could've caused it, since it was perfectly fine until he messed with it and had to remove and replace it several times in the course of fixing the icemaker. He told us that he could fix it today, but said that he wouldn't do it for "no money" and that he'd already done us a favor by fixing our icemaker. We said that it was clearly an issue he'd created during the course of the ice maker fix. He responded that he wouldn't do it for no money, again, picked up his stuff, stormed out of our house, and drove away. Wow. Seems to us that if you break something, you should fix it without charging. Worst experience we've ever had with a service technician.

Everything is handled through a call center at who knows where, and you can't get to the local office without going through a call center. The web page says they're locally owned, which, I guess, we took to mean that we'd be speaking to someone locally when we called in to report the issues. We could report our problem through the call center, but had to reiterate the story multiple times. Surely, they should have records showing the activity that has happened, but every time, we had to start from zero and repeat the whole story of what happened at each visit. Now, we're waiting for a manager to call. We'll see if that happens ...

I have never written a negative review before, but I believe people should know about my experience with Mr. Appliance.

I called them to repair my parents' washer and dryer, both of which were only four years old. The technician diagnosed both machines as needing parts. We were charged a $150 diagnostic fee for each machine, even though it was a single service call and the washer and dryer were right next to each other. Since they said they could fix the machines, we agreed to the repairs.

The company returned three separate times, but nothing was ever repaired. It became clear that the original diagnosis was incorrect. The technician even told us he felt bad about the situation and said he would only charge one diagnostic fee because neither machine had been fixed. He also told us we would receive a credit for the $400 we had already paid.

When no refund arrived, I called the office. Instead of the credit we were promised, I was told we would only receive $85 back. We paid $400 and ended up with two machines that still didn't work because the diagnosis was wrong. Despite this, the company refused to refund the diagnostic fees as promised.

My father is a senior living on a fixed budget, so this was a significant financial burden. Based on our experience, I feel the company handled this situation unfairly. If you're considering using this company, I encourage you to ask detailed questions about their diagnostic and refund policies before committing to any repairs. Better yet , skip this company altogether due to their shady business practices

We paid over $500 for a microwave repair that lasted less than a week. Now Mr. Appliance will not call us back!

Absolutely the worst.
Hidden costs, part delays, extra problems they were not prepared for. So ridiculously expensive.
Don't waste your time or energy.

This company is not a repair company.
They come up with a fix diagnosis and say it is something they are not qualified or allowed to repair and try to schedule a repair visit from the manufacturer.
This is a scam company that gets by charging you a $150 diagnosis fee up front with no repairs.
Their service Tech even told me he was not qualified to make repairs to LG refrigerators.

Everything about our experience was negative. First, the technician who arrived couldn't stay - they arrived, but then quickly departed for a personal appointment promising someone would return another day. When I called to say I had been misled, a new appointment was set for two days further out. That defeated the whole point of a same-day visit and they agreed to send a different tech the following morning.

When I scheduled the appointment, I provided the error code (F350) and that it was probably the blower. The tech arrived, looked at the error code and said it was probably the blower. Nothing was opened up, no hands went into the oven, no ohm reading on the burner element, no check on the high temperature switch - just a quick internet lookup of the diagnostic. $180.56 after tax to tell me what I had already shared on the phone.

So were they right? Yes, the blower had a softened plastic 'drip' that kept it from rotating - so it was replaced - arriving two days later from Amazon for $70.24 - but the High Limit Switch was the culprit. Opening the back panel and confirming that the switch was 'open' took just a few minutes and was the whole point of hiring a professional.

It cost another $80.66 with tax and shipping for the High Limit Switch, bringing the total for the repair to $150.90 - less than what I paid for the 15 minutes the tech spent turning the oven on, noting the error code, matching that with a possible issue (previously supplied when making the appointment) and providing an incomplete diagnosis.

Simply put, Mr. Appliance's tech was lazy and their diagnosis unreliable.

Diagnosed my washer intermittent dripping as possible inlet valve problem. Tech could not duplicate so I was to led to understand that, if the problem persisted, I had 30 days to have them come back with the part to make the repair. The problem has not reocurred. I also checked on Amazon and noticed that the part was available from multiple sources for approximately $25-30. So I cancelled the appointment. Got a call that they were going to charge me a "restocking" fee of 25% of their cost of $97--about $25! I threw away their estimate which I think was about $420 (including the $125 diagnostic fee) So $420 less $125 is $295. If the problem reoccurs, I'll change it myself in less than a half an hour for $25!

I’ve been waiting 4 weeks to get my dishwasher repaired . The off shore call center schedules the appointment and then the local office will just randomly reschedule without even bothering to call to see if I am available during the new day/time. I have taken off from work TWICE AND THEY NEVER SHOWED UP!! No call - nothing.

I have used this company for about 15 years. We had the same service guy for about 10 years. He was amazing! Recently our technician changed to JB. He was just as amazing. Our dryer was squealing like crazy. He fixed it perfectly! I really love this company!

Were do I start,1st day the technician arrived he didn't call to let me know in advance that he was in route, 2nd when he did arrive he refused to use the bell he knocked on the door instead. When I asked him he became defensive. His response was(what's the issue im hear) I explained to him that im very cautious to unannounced people coming to my home.3rd after telling me what the problem was with my appliance and what the cost was I agreed to proceed with the repair, he then left..a week later I find out that the technician did not write in his notes that I wish to move forward with the repair I later received a call from the company asking me if I wanted to move forward with the repair. And I explained to him that I already told the technician that agreed to the repair and what was explained to me was he did not reported it to his supervisor..Time wasted. 4th I spoke with someone else explaining that the parts would take a week to arrive,again time wasted should have been done sooner. Than finally I received a call saying my part were in and they need to schedule a time to come and do the repairs.So far so good, but to my amusement for some reason I've been getting excuse after excuse, now im really losing my patience. As of today im waiting for there arrival..At this point im very disappointed in this company. If no one shows up soon im already prepare to pull the plug and ask for my money back..In closing Mr. Appliance gets zero rating from...

Unbelievable nickel-and-diming from Mr. Appliance. I hired them to install a washer and dryer that had been in storage, and the upcharges piled up instantly.
While the basic installation fee was $250, they charged me an extra $75 just to slide the existing machines 10 feet out into my courtyard because management hadn’t moved them yet. On top of that, they heavily overcharged for the new installation kits (braided washer hoses and a gas dryer line).
To cap it all off, the technicians left the dryer door swinging open the wrong way, completely blocking the opening to the area. Now, as a disabled person, I have to awkwardly maneuver and dance around the door just to get into it and use the machine. When I called to ask them to fix this basic oversight, they wanted to charge me another $150. For a job that cost well over $500 with parts and fees, basic attention to detail should be included—not treated as an opportunity to squeeze more money out of a customer. Total price gouging for careless work.

Scheduled a service call for a refrigerator that wasn't cooling, and received a confirmed appointment for one week later. Didn't like the wait, but I understand the nature of the business. I was given a 4-hour window when the technician would arrive. That period came and went without any type of notification from Mr. Appliance or the technician. Called the office, and they confirmed I had an appointment, but told me it had been MOVED to another week! By who?? I didn't reschedule, and can only assume it was the office personnel or the technician who moved it, without bothering to inform me. I've used Mr. Appliance in the past, as well as other Neighborly companies, but NO MORE!! Screw me over once, and I'm finished with you! I DO NOT RECOMMEND Mr. Appliance!

Unreliable. Never shows up within the promised timeline. Zero customer service and over overbilling. Look elsewhere for your application repairs.

I am extremely disappointed with my experience with this appliance repair service.

The technician who was sent to my home did not appear to have my best interests in mind. Had he done so, I believe he would have advised against repairing my appliance altogether.

After the repair was completed and the technician had left, I took the time to research the age and value of the appliance. I discovered that it was manufactured in 2009 and is now approximately 17 years old.

What was most frustrating was learning that the cost of the repair exceeded what it would have cost to purchase a comparable new appliance and have it professionally installed. Had I been informed of this upfront, I would have chosen replacement over repair without hesitation. I would have been more than willing to pay the service fee for the technician's time and expertise, even if the recommendation had been not to proceed with the repair.

As a customer, I expect professionals to provide honest guidance and help me make the most cost effective decision. Instead, I was left with an expensive repair on a very old appliance that likely has limited remaining lifespan.

The fact that I had to conduct my own research afterward to discover this information was disappointing and undermined my trust in the company.

A reputable appliance repair company should be willing to advise customers when a repair is not financially sensible, even if that means foregoing a larger repair bill. If customers must do all of the research themselves to determine what is truly in their best interest, there is little value in relying on professional expertise.

For that reason, I cannot recommend this company. I would encourage anyone seeking appliance repair services to find a company whose technicians prioritize the customer's best interests and provide honest, trustworthy recommendations rather than simply performing costly repairs.

I have a home warranty, they came to fix my combo microwave convention oven Less Than 3 months ago. The appliance is currently doing the same thing it was doing before they supposedly fixed it. I requested service and when the guy called me to schedule, he wanted me to troubleshoot everything over the phone going to my breaker box and everywhere else instead of sending the technician out. He was very rude disrespectful and unprofessional. Tried to argue with me over the phone saying I need an electrician not an appliance guy. I then asked if the microwave was doing the same thing as before, that must mean they didnt fix it properly the first time, correct?(if i supposedly need an electrician)? Also, how did it work for almost 3 months after they came out the first time? online it states that they have a one year warranty on parts and labor and it has only been 3 months. He then told me he would not be coming out for service and that my home warranty was contracted with other providers they had a ton of them. And that my home warranty provider needed to find someone. And then he said why do I keep calling him. This was the only time I had called him. Do not use this company we will be totally dissatisfied. I am not sure how a company stays in business this way.

I had 2 appliances Washer/dryer with minor issues and they charged me $150 for each to start as a visit charge even though they are right next to each other. the whole thing lasted 30 minutes and cost almost $600.

I see that many others have had the same issue, I wish i had read revies first. they called me and said they would get back to me after i complained but have heard nothing.

Our washing machine stopped working. We called Mr. Appliance. They said it needed a new motherboard which they would replace. They new main board and servicing costing us over $500.00. They came out a second time a few days later to replaced the board. The Technician set it on quick wash and told us to let it run. He left. Five minutes after he left, the washing machine quit again. Only two functions worked. We called the company who doesn’t answer the phone after 3:00 on Fridays (even though they say they are open). We called the main business number only to be told that someone would get back to us in a couple of days.
There is little wonder why they have a rating of 1.5 stars in trust pilot.

First time customer and I will NEVER call them again. I am a single parent as my wife died last year. I told them I would not be home but I have a house helper that will be there at that time. They told me they would call while on their way to let me know they were en route.

However, come to find out, the call while they are on their way was actually to confirm AGAIN, while they are on their way, that someone will be there and that they will NOT stop at the location unless someone confirms a second time. This was not my understanding. I had my phone with me at work and checked it throughout the day. I could not have the ringer on because I work with patients and have to keep in on silent but I do check it throughout the day. I did see ONE phone call with a voicemail and ONE text message, which I had missed. I called back but it was too late ... they said I had to reschedule.

I got a call the next day from a lady who apologized but then she just ARGUED with me repeatedly. She insisted that she called multiple times. I double and triple checked my missed call log and voice mails. Indeed, ONE call and ONE voice mail. She continued to argue, saying "I called multiple times. I can show you a screenshot that shows I called multiple times."

Ok, you do NOT argue with a customer like that. I later got a text message from her that started with an apology but then delved into defensiveness again. Again, in the text after saying "Sorry," she said "We called a handful of times and got nothing." I responded to her text saying that I would not do business with them and told her to not argue with a customer. I thought that was the end of it.

It was not. Incredibly, she then called me back AGAIN (bad idea) to "apologize" but ended up defending herself even more in the same breath. She said "I'm sorry but I did call multiple times." I told her it's not an apology if she immediately says "But" and then just keeps defending herself. I told her that is a disingenuous apology. I told her, I have worked in customer service and have done service recovery, you do not apologize to a customer and then say "But" and then just defend yourself. That is not good customer service.

I could not believe this, she defended herself AGAIN after this, saying, "Do I not have the right to defend myself?" And, incredibly, "I won't send it to you, but I did take a screenshot. It shows that I did call multiple times." She just WOULD NOT STOP defending herself. She could not stop. And when I told her AGAIN that she keeps acting defensive she sort of scoffed at me.

This is an example of very bad customer service. I will NEVER call this company again and have already told people to not call them.

I started out with a regular GE wall oven with microwave service request on 4-2-26. Microwave worked fine but oven would not get over 100 degrees . 1st call - service call charge plus a $600 part . Tech said he couldn’t get a cell phone signal
In order to run a card - so I wrote a personal
Check. Wrong part came in and they had to reorder - ok - $600 part came in and it still wouldn’t go above 100degrees. My husband specifically asked the technician if he had checked the electrical components plus the breaker. Same tech - said yes but he needed another part - another service call - plus the cost of the part. Fast forward to 4-20 -26 still not repaired - same issue - so we asked for our parts and money back for service calls . Because they had said they checked the electrical components
Plus the breaker - we went to LOWE’S and bought a new wall oven almost like the old one (which was less than 10
Years old), installed it and guess what - same issue . LOWES said we would have to have an electrician check it which was another service call. Fast forward to today 5-21-26- still no refund ( was told I needed to make sure I checked the mail carefully because the check would
Look like junk
Mail !!!! I am highly aggravated. And plain mad - the electrician verified it was simply the BREAKER -was removed and not put back in the correct location in the box. He fixed it and now I’m
Out close to $5000, whoever heard of a refund check looking like junk mail !!!