Tea Culture Club & Tea House Moychay.nl Arvostelua 796

I’m genuinely impressed with the overall quality of the teas. You can tell they’re carefully selected.

Unfortunately, one of them just wasn’t for me: the Taiwanese Earl Grey Black Tea. The base tea has a very floral character, and together with the bergamot, it creates a combination that feels a bit conflicting on the palate. I was hoping for a clearer, more defined Earl Grey profile, but for my taste, the floral notes overpower the citrus.

Great tea. Fast delivery, excellent service

tasty tea, great shop!

Great service - staff was kind and open. Was willing to spend time with us to discuss teas and tea brewing options. Gave us some good personal recommendations. Staff was very knowledgeable as well. It seems like everyone who works here is incredibly passionate about tea and it shows in their attitude towards customers and the quality of service that they provide. Only thing is I forgot to ask the name of the staff member so I cant credit them by name.

Store itself is beautiful, with a great selection of teas that are curated in-house. Their ceramics are also beautiful, with many options for different price points and different brewing styles.

Teas are usually on the pricier side, but the quality more than justifies the price. The teas at moychay outclass any other tea store that I've been to in Amsterdam.

This is a great place for tea enthusiasts and those who want to start their tea journey. If you're in the neighborhood, pop by and grab a seat.

They have a extensive collection of teas and tea utensils with reasonable prices. My friends and I loved the curated interiors as well, it gives a calm but uplifting vibe

Мне всё понравилось. Поддержала работает быстро и качественно.

Вкусный и качественный чай и очень быстрая доставка!❤️

After my first bad review "bad value for money" I was contacted by the seller. Apparently, I did not use the proper brewing method, as I was explained by the seller. So, I started brewing the tea as they explained with multiple infusions. To my taste the first brew was too bitter, but starting from the third brew it was too weak and not tasty. I did not feel any aroma or anything special at all, just like drinking hot water. So, in my opinion nothing changed much. For me it just doesn't work.

Nice selection of high quality tea. The 50gr white tea cake is delicious. Ordered a glass pitcher with some tea, packaging was very good. International shipping was very fast. Will order again

Excellent quality tea, thank you!

Fast delivery. Helpful on phone. Delicious teas.

All the workstaff is very kind and gives me the right information about the tea or matcha, I am always happy when I am there it gives me a relaxed feeling and looking forward to the next tea ^^ to try

I was very impressed by the free tea. It was Experimental semi-fermented Georgian GABA, tastes very soft and has something alike to white tea, I felt a little sweet note of this tea. Was nice to try but I’m more a fan of more pronounced flavors, such as the sour notes of gaba oolongs, or tie guanyin. The staff is very friendly and helpful. I haven’t got any troubles, only satisfaction.

On January 7, I placed an online order for teas and teaware. According to UPS, the package was “delivered” on January 9—but I never received it.
I immediately contacted Moychay’s customer service, but to this day the issue remains unresolved. Their response was disappointing: they claimed it was out of their control and not their fault that the order was lost. UPS told me to contact the sender because only they can file a claim. Moychay initially said they would start an investigation, but when I followed up, I was told by Sofia from Moychay that the UPS website does not accept Excel attachments—meaning the investigation was never submitted. This was already few days past. And now 15 days later and still doesn't know what's gonna happen with the lost order and my payment and no claim or investigation submitted to the UPS.
This experience has been deeply frustrating and unacceptable. This is not an isolated incident. She told me that there were other claims of lost orders. Moychay needs to take responsibility and implement precautions to prevent this from happening again—such as having an agreement with the courier requiring a signature and valid ID upon delivery.
I will never buy online on this shop again. It's a shame because they really have good teas when I tried at their cafe in Amsterdam. That's what makes me order online in the first place.

Update to this case: Feb 5, 2026- Moychay have finally sent a refund of my payment to my order which I haven't receive. Thank you Moychay! Maybe someday when I'll be in Amsterdam I surely will visit your shop and cafe.

Perfect. Tasty tee and good quality!

It’s really a great place to relax, try a tasty tea according to your current mood, meet friends..
It actually looks like a nice oasis in a busy city

I received the item! I bough it as a gift for my sister!

Products were delivered quickly, they’re good quality.

It hasn't arrive. 2nd time I order from this shop and it always arrive up to 1 week later than they promised. Also customer support doesn't work.

Teas were great. Helpful customer service. Generous. I really appreciate the experience.