Move Your Spa Arvostelua 

836
•
TrustScore 5/5 tähteä

4,9

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Charlene in Head Office was clear, professional and extremely helpful. Pick up of my Hot Tub proceeded exactly as planned. Crew were very friendly and dealt with my (very heavy) Hot Tub promptly and... Näytä lisää

Saanut 5/5 tähteä

Good overall service from the initial quote from Bonnie and scheduling follow up from Charlene. Everything was clear prior to the guys turning up to move our hot tub. Professionally done when stated... Näytä lisää

Saanut 5/5 tähteä

Friendly and efficient service from start to finish. Bonnie and Charlene at the office dealt with last minute changes on the day efficiently and we really appreciate the help. Aaron and Grant were fri... Näytä lisää

Saanut 5/5 tähteä

Hot tub relocation with Scott and Simon providing great overall on site service . Arrived early worked out the route a very smooth loading and unloading to the new location, all very well managed .... Näytä lisää

Yrityksen tiedot

  1. Porealtaiden korjauspalvelu

Yrityksen kirjoittama

Move Your Spa, formerly known as Transport A Tub, is a trusted nationwide hot tub moving company specialising in hot tub relocations, installations, removals and disposals across the UK. As one of the best-known hot tub movers in the country, we help homeowners, holiday parks, retailers and hot tub showrooms move spas safely, professionally and with as little stress as possible. From single hot tub moves between homes to more complex access jobs, our experienced team is equipped to handle every stage of the process with care and attention. We are proud to offer a true nationwide service across the UK mainland, using our fleet of specialist vehicles, purpose-built equipment and professionally trained engineers to deliver a smooth and reliable experience from start to finish. Whether you are moving home, buying or selling a used hot tub, repositioning a spa within your property or arranging delivery to a new location, our team is ready to help. We are fully insured and committed to providing a friendly, straightforward service that gives customers complete peace of mind. At Move Your Spa, we do more than simply transport hot tubs. We work with customers who want their hot tub moved from one location to another and professionally installed at the new address, helping to get everything set up and ready for use. Our team uses specialist hot tub moving equipment and modern vehicles to move your spa safely and efficiently, no matter the distance. We also support hot tub showrooms and trade partners looking for dependable hot tub movers and a professional delivery service they can rely on. We also specialise in hot tub disposals and removals for customers who no longer want their spa, have inherited one with a property purchase or need to dispose of a broken or unwanted unit responsibly. Whether your hot tub is in working order or no longer functional, we can help arrange professional removal and environmentally responsible disposal. With years of experience, a strong reputation and a friendly team that genuinely cares about great service, Move Your Spa continues to be a leading name for anyone looking for a reliable hot tub moving company anywhere in the UK. Request your fast, free quote online today or call our friendly hot tub specialists who will be happy to help.


Yhteystiedot

4,9

Erinomainen

TrustScore 5/5 tähteä

836 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 100 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 24 tunnin sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,9

Kaikki arvostelut

(836)

136 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Exactly what we needed.

The team arrived on time, were polite knowledgeable and got the job done in a timely manner.
They took great care of our tub and moved it to exactly where we wanted it positioned in the new property.
Would definitely recommend .

9. tammikuuta 2026
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

Saanut 5/5 tähteä

Excellent service

Excellent service, fast & efficient

18. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

Saanut 5/5 tähteä

Good review

The team that attended were very professional in the way they completed their work would definitely use the services again 👍🏻

20. tammikuuta 2026
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

Saanut 1/5 tähteä

Simon and Scott were excellent HOWEVER.....

Simon and Scott were excellent. They were polite, professional, and hardworking, and they genuinely deserve 5 stars.

Unfortunately, the company itself was a complete shambles. Extra VAT charges were suddenly introduced without being made clear upfront, despite an all-inclusive price being agreed. Being told afterwards to “read the small print in the terms and conditions” is not an acceptable excuse for poor transparency.

Getting an invoice was unnecessarily difficult. I was told I had to pay first and only then would I receive an invoice, which is not how professional businesses operate. I requested a secure payment link instead of paying over the phone, yet this was not prepared in advance. As a result, I was left standing around for over 30 minutes, unable to leave, and ended up missing a scheduled meeting due to their incompetence and lack of organisation.

What should have been a straightforward transaction turned into a stressful and frustrating experience. The pressure to pay immediately, the refusal to provide proper documentation upfront, and the last-minute VAT demand demonstrate extremely poor customer service and internal processes.

Outstanding on-site staff, but extremely poor management and administration. I would not use this company again and would not recommend them.

19. tammikuuta 2026
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thanks for coming back to us, and we do appreciate you highlighting how good Simon and Scott were, I’ll make sure they see that.

We’re genuinely sorry the payment and admin side left you frustrated, especially to the point you missed a meeting.

On the VAT point, we want to be crystal clear. We’re not “introducing VAT charges suddenly” after an all-inclusive price is agreed. From what we can see on our side, the total you were charged and paid matches the quoted all-inclusive figure shown in the quotation and booking confirmation. However, we accept your broader point about transparency, if anything feels like a surprise on the day, then we haven’t made things clear enough so we’ll take a look at our communications to see where we can improve.

On invoices, we don’t issue invoices prior to receiving payment and are not required by law to do so. However, we will provide them promptly after payment is received, on request by the customer. The quotation and booking confirmation emails also outline the total payable, payments made, the remaining balance, and the payment terms, so the full financial detail is provided upfront even if a formal invoice is issued after settlement.

On the payment method, we do need to clarify this point. Our preferred method for final balances is cash as clearly stated in the quotation and booking confirmation emails. Cash is preferred for us as there are no payment fees (which a card payment would incur for us, forcing us to increase our prices to reflect these).

A payment link is not our default option. In this case, because the preferred payment method wasn’t ready at completion a payment link had to be arranged on the spot. The office team member that would create this link was on the phone to another customer. These factors contributed to your delay.

We do need to say we dispute parts of the review, but we also recognise that disagreement doesn’t change how the experience felt from your side. We’ll take this feedback and tighten up how we handle payment method requests during booking, so expectations are clearer and the end of the job runs smoothly.

Thankyou for choosing Move Your Spa.

Saanut 5/5 tähteä

Simon and Scott came to move my hot tub…

Simon and Scott came to move my hot tub in for me and they transported it quickly and safely into position was really happy would recommend!

16. tammikuuta 2026
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

Saanut 5/5 tähteä

Simon and Scott were amazing!

Simon and Scott were amazing!! I cannot tha k them enough for being so helpful, resourceful and providing an incredible service

7. tammikuuta 2026
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Saanut 5/5 tähteä

Service as described and expected

Service as described and expected. No issues and Simon + Scott were very friendly.

23. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Saanut 5/5 tähteä

Amazing Team and did what they said they’d do

The team were great from start to finish. We were moving house and wanted to take our hot tub with us. The team flushed it through, cleaned the entire tub, wrapped it and took the unit, the lid and steps into storage. It was there for 3 months whilst we moved and had the new site prepared. They then delivered it on time with speed and set it all back up wiring it up into the new position. Had it all delivered, manoeuvred, filled, serviced and working again in the space of a few hours at our new home. Amazing team and couldn’t recommend them highly enough.

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for taking the time to leave a review and for choosing Move Your Spa. We really appreciate it and are pleased you were happy with the service!

Saanut 5/5 tähteä

Quick and efficient delivery service

Quick and efficient delivery service, the people who we bought the hot tub from said they were brilliant their end and super quick and polite our end. Would definitely recommend! Simon and Scott were fab and very knowledgeable! 🤩

15. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for taking the time to leave a review and for choosing Move Your Spa. We really appreciate it and are pleased you were happy with the service!

Saanut 5/5 tähteä

Simon and Scott were brilliant

Simon and Scott were brilliant! Move our 6 seat hot tub from a very difficult location which included getting it half way across a park - moved with care and precision left both our old and new property in excellent condition - highly recommend. Enjoy you lr Friday boys!

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Saanut 5/5 tähteä

Moving hot tub

Very helpful and clear about the information they needed and quick to reply.
Easy to arrange and Simon and Scott were very friendly and efficient.
You came recommended and I would do the same.
Thank you

15. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

Saanut 5/5 tähteä

Absolutely fantastic!

Absolutely fantastic!! My buyer arranged the collection. Arrived on time and within the hour the tub was loaded and on its way. Really good customer service and friendly guys!

15. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your lovely review and for trusting Move Your Spa. We’re glad the service met your expectations!

Saanut 5/5 tähteä

The team arrived as agreed and set…

The team arrived as agreed and set about up lifting our hot tub, whole process was carried out with no fuss, very professional throughout and most import no damage to the property or the hot tub.

Well done team!!!!!!

10. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Saanut 5/5 tähteä

Lee and Simon Diamond geezers.

Lee and Simon arrived 20 minutes early having done another job somewhere in the country quickly got our hot tub on the back of their truck and at our new address managed to back their truck in between two fence panels and put it straight onto our new base.I could not believe what two guys to do with such a heavy expensive toy of ours but done it with ease, would definitely recommend this company 100%

4. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Saanut 5/5 tähteä

Wonderful experience loved the guys Lee…

Wonderful experience loved the guys Lee and Simon was no problem no job too big I would say. Would definitely use them again

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Saanut 5/5 tähteä

Good lads cracked on did a great job…

Good lads cracked on did a great job would recommend and definitely use again

12. marraskuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Saanut 5/5 tähteä

Emily is brilliant!

They were brilliant! Emily especially went out of her way to get our Hot Tub moved with 48 hours notice. Amazing work!

27. marraskuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for the great feedback and for choosing Move Your Spa. We’re pleased you were satisfied with the service!

Saanut 5/5 tähteä

Hot tub relocation

Simon and Scott arrived at 8am having travelled from Nottingham to Bristol. They were extremely polite and respected our property. They noticed when moving our hot tub that there was an issue with the wooden frame at the bottom so that we could get it fixed. They were very efficient as there were a few obstacles between where the hot tub was to where it was being moved too, i.e, steps, ponds, gas meters and raised flower beds. All communications with the company were professional, I would highly recommend them. Big thanks to Scott and Simon

25. marraskuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Saanut 5/5 tähteä

Excellent communications from start to…

Excellent communications from start to finish. Extremely efficient and professional service when it came to that actual spa move. The two men who moved it were polite and more than happy to converse. I would highly recommend this company to move your hot tub. A*

25. marraskuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

Saanut 5/5 tähteä

ThankFeedback for Hot Tub Delivery Team you to the team for moving my hot…

Thank you to the team for moving my hot tub from storage to my property. I really appreciate the effort you put in. The hot tub turned out to be bigger and heavier than expected, and it definitely wasn’t an easy job, but you handled it professionally and made sure everything was moved safely.

Thanks again for the hard work and for getting it done despite the challenge

25. marraskuuta 2025
Oma-aloitteinen arvostelu
Move Your Spa-logo

Vastaus yritykseltä Move Your Spa

Thank you for your kind feedback and for selecting Move Your Spa. We’re pleased to know you were happy with the service!

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