Mouse House Cheese Company Arvostelua 

314
TrustScore 4/5 tähteä

3,9

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 3/5 tähteä

I ordered a Father’s Day cheese selection and chose the Father’s Day delivery option. The order wasn’t even sent out until after Father’s Day, so it arrived too late to be given as the gift I’d plan... Näytä lisää

Saanut 5/5 tähteä

They went above and beyond to get my delivery to me for a very special upcoming event we are having. What friendly helpful people makes a change to be able to speak with a real person. And as for the... Näytä lisää

Saanut 1/5 tähteä

TERRIBLE SERVICE ( ACTUALLY, NO SERVICE AT ALL!!) HAMPERS NOT DELIVERED IN TIME EVEN WHEN OUR HAMPERS ORDERS WERE PLACE 3 WEEKS IN ADVANCE FOR CHRISTMAS, NO ONE IS ANSWERING THE PHONE. THE AGE OLD LAM... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Originally discovered Mouse House through QVC. Now order direct from them. The cheese is superb and extremely tasty with a good range of real delicious flavours. The products are safely and securely... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Juustokauppa

Yrityksen kirjoittama

We are The Mouse House Cheese Company, a family run business by mother and daughter team Erika and Mollie in Lincoln. We produce a range of Cheddars and Artisan cheeses on our families farm in Lincolnshire. The Mouse House Cheese Company was formed in October 2018 to showcase our wonderful selection of traditional and contemporary cheeses. The farm produces a range of cheddars and blue cheeses all of which we sell in our shop as well as range of products to a compliment the cheese in order for you to enjoy our cheese in the best way.


Yhteystiedot

3,9

Hyvä

TrustScore 4/5 tähteä

314 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 40 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,9

Kaikki arvostelut

(314)

58 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Rainbow seven cheese gift box

Arrived in less than 24hrs,well presented and beautifully packed ,in a really cute gift box.My 24yr old son absolutely loves cheese, so i purchased this for his birthday.
Only issue i had was that i entered his address when asked if the delivery address was different,but it was delivered to me.
Maybe i did something wrong.Not too much of a problem.
Very happy with my purchase and will definately order again 🙂

15. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I like cheese.

I like cheese. Mouse House sell cheese. I bought some cheese. It was great. I bought Christmas cheese for Me, my Wife, my Mum, my Sister and my Kids managed to get a nibble. I bought more cheese. I loved it. Tom Root. Bewdley.

4. helmikuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

No delivery notifications or notes to say where it was

Ordered the rainbow cheese boxes. Waited patiently for my delivery.
As far as I was aware it hadn't come. A week later my husband came in from his shed with a box. It was my cheese. No delivery notifications or notes to say where it was, and the shed is round the back and we hardly use it at all.
Good job it was a very cold spell at the time, or it would all of been wasted. Didn't ring to complain, because I'd complained before about an order and they were quite rude. I won't be buying from them again.

25. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 3/5 tähteä

Great cheese but watch the dates

Great cheese at fantastic price.
Ordered 2 rainbow boxes dates on cheese was not good.
Two cheese had 1 day on it and the longest was 4 weeks not what you want to give has a present.
I've had many orders and the last 2 i have had trouble with dates.
Phoned customer service was told its best before and I could freeze them.Was given a 10 pound voucher but not really what I wanted. I use to get my cheese from chucking cheese a little more expensive but had no problems

31. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Excellent company with great offers

Bought two gift boxes of multiple flavours. This is the 3rd time I've purchased products from Mouse House and each time we've been delighted with the flavours, the quality of the products and the quick delivery.

26. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I ordered a gift set of cheese for my…

I ordered a gift set of cheese for my brother in laws birthday.
The cheese was well presented and packed . It was promptly shipped.
The cheese & crackers were well received and my brother in law loved them.
I would highly recommend this company.
The cheeses I had were delicious especially the caramelised onion cheddar one
They are a cut above the supermarket cheese . 10/10

18. tammikuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

I visited London in December

I visited London in December. I bought your cheese and I absolutely love all if them. Well, the 4 that I bought. They are eaten and I want to order more. The Orange was my favorite. Coukd you please let me know how I coukd order? I can't find a phone number. Do you service the USA??

13. joulukuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Wondeful

Ordered from The Mouse House due to another company letting me down. Couldn’t be happier with the service and product. Thank you

24. joulukuuta 2024
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi Jason, thank you for taking the time to leave this lovely review. We are so glad that you have enjoyed our cheeses and we hope to hear from you soon.

Best Wishes,

Mouse House Team

Saanut 5/5 tähteä

Fantastic cheese and Fantastic customer service.

Fantastic cheese and Fantastic customer service!
I can't praise the cheese enough, the finest vintage is divine! Had a small problem with a delivery over Xmas, contacted Maria and she sent out replacements that arrived the very next morning! First class, I will definitely be ordering again. Thank you guys!

8. tammikuuta 2025
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi Gary,

Thank you for leaving such a lovely review, I have passed on this feedback to Marie and she will be thrilled to hear she was able to resolve your issue.
We hope to be delivering more cheese to you in the future.

Best wishes,
Mouse House Team

Saanut 5/5 tähteä

Excellent Cheeses & Customer Service

We recently bought a box of 4 cheeses through QVC for Christmas. We were so impressed by the quality and variety that we purchased a box of 7 cheeses through Amazon. Everything went smoothly until Royal Mail got involved and failed miserably to deliver the cheeses. I contacted The Mouse House and spoke to Marie. Despite this problem being no fault of theirs, they were extremely helpful and sent out a replacement pack immediately. Not only are the cheeses of excellent quality, the customer service is also excellent. We will definitely be back for more! The Mouse House should be very proud!

9. tammikuuta 2025
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi Stephen,

Thank you for leaving such a lovely review, I have passed on this feedback to Marie and she will be thrilled to hear she was able to resolve your issue. We hope to be delivering more cheese to you in the future.

Best wishes, Mouse House Team

Saanut 5/5 tähteä

Yummy cheese

I ordered my cheese through qvc the cheeses were so tasty and last a long time.i will be ordering more

7. tammikuuta 2025
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi Colleen,

Thank you for taking the time to leave this lovely review. We are so glad that you have enjoyed our cheeses and we hope to be delivering more cheese to you in the future.

Best Wishes, Mouse House Team

Saanut 1/5 tähteä

Absolutely appalling customer service

Absolutely appalling customer service. I paid for an order on the 13th December. I rang for an update, I was told it would arrive the 19th. I rang again on the 23rd, to be told it hadn’t been sent. Special delivery was supposed to arrive Christmas Eve, but of course it never arrived. Eventually received on the 27th. Not inclined to eat it, as not sure where it had been sitting for three days. I rang, to be told it would be ok to eat or put it in the freezer and get out when needed. This was an order that was for a Christmas party. Not even an apology, shocking.

18. joulukuuta 2024
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi Mrs L Bell,

Thank you for sharing your review with us. We sincerely apologise for the unprecedented delays with our couriers. We understand the inconvenience this has caused and are under the understating that all impacted orders have either been refunded or delivered. Should your issue remain unresolved, please do not hesitate to contact us via phone or email, and we will work to address it promptly. We deeply regret any frustration this situation has caused and appreciate your patience and understanding.

Best wishes,

Mouse House Team

Saanut 1/5 tähteä

I purchased 3 cheese selection boxes as…

I purchased 3 cheese selection boxes as gifts for Christmas. They never arrived. I emailed them two days before Christmas and they said that the order was being sent by express delivery. The tracking number didn't exist and they never arrived. They owe me £80! It meant that 3 family members didn't get their gifts. I have emailed them again about my refund and they have not replied. From the amount of negative reviews the whole thing looks like fraud. I am pursuing this further! Don't buy from this company!

15. joulukuuta 2024
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi Louise,

Thank you for sharing your review with us. We sincerely apologise for the unprecedented delays with our couriers. We understand the inconvenience this has caused and are under the understating that all impacted orders have either been refunded or delivered. Should your issue remain unresolved, please do not hesitate to contact us via phone or email, and we will work to address it promptly. We deeply regret any frustration this situation has caused and appreciate your patience and understanding.

Best wishes,

Mouse House Team

Saanut 1/5 tähteä

Placed an order back in November

Placed an order back in November, order didnt arrive as stated in delivery email. Got in touch with the company who then promised it in time for Xmas (numerous times) - kept stating that it was due for delivery and still no sign of it and then blaming it on the Royal Mail
Delivery arrived xmas eve morning, however only one part of the order correct out of 5 items ordered for xmas. missing three gift boxes that were intended as presents for xmas and 12 squeaks of Christmas (12 cheeses leading up to xmas) missing 6 of its squeaks -/take it the mice had them!!!
Still waiting for a response from the company if they reply at all. Was absolutely fuming. Don’t normally write reviews.
give company’s benefit of the doubt. but being given false promises all through December leading up to Christmas treatment has been sub standard of anything I have experienced before.
Cheeses might be of the highest quality but experience has left a bitter taste in the mouth. Will never buy from this company ever again. And would urge people not to buy from them. Use an alternate company

24. joulukuuta 2024
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi David,

Thank you for sharing your review with us. We sincerely apologise for the unprecedented delays with our couriers. We understand the inconvenience this has caused and are under the understating that all impacted orders have either been refunded or delivered. Should your issue remain unresolved, please do not hesitate to contact us via phone or email, and we will work to address it promptly. We deeply regret any frustration this situation has caused and appreciate your patience and understanding.

Best wishes,

Mouse House Team

Saanut 4/5 tähteä

Overall a good experience

I received one of these hampers myself, and was over the moon with it, so I decided to use them as for gifts for family and friends. I did order by the deadline for Christmas delivery, however, one of the hampers was not delivered until after the Christmas period, which was disappointing. All of those who received the hampers were very happy with them, and I would use the company again, but make sure to order well before their deadline.

30. joulukuuta 2024
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi,

Thank you for taking the time to leave this lovely review. We are so glad that you have enjoyed our cheeses and we hope to be delivering more cheese to you in the future.

Best Wishes, Mouse House Team

Saanut 1/5 tähteä

What a bunch of liars!!’ Mouse House…

What a bunch of liars!!’ Mouse House more like Rat House!! My £40 Christmas Order which was for Christmas Day guests and as part Christmas Present is now due for delivery on the 27th - you said it had gone Special Delivery and I’d get it before Christmas. Lies, lies, lies!!! You tried to deliver it 27.12.24 which was too late, refused it and sent back! I have also reversed my payment via my Bank. Untrustworthy company that I will never use again!!

28. joulukuuta 2024
Oma-aloitteinen arvostelu
Mouse House Cheese Company-logo

Vastaus yritykseltä Mouse House Cheese Company

Hi Helen,

Thank you for sharing your review with us. We sincerely apologise for the unprecedented delays with our couriers. We understand the inconvenience this has caused and are under the understating that all impacted orders have either been refunded or delivered. Should your issue remain unresolved, please do not hesitate to contact us via phone or email, and we will work to address it promptly. We deeply regret any frustration this situation has caused and appreciate your patience and understanding.

Best wishes,

Mouse House Team

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