Motortrustuk Lancaster Arvostelua 

Found the car I wanted via Autotrader but it was in Lancashire and I am in Hampshire so it was all done remotely. Ben proved to be helpful and reliable and after several emails I bought the vehicle. We are pleased with it. The vehicle was delivered on the agreed day by a very courteous chap called Junior. Junior showed me around the car answering my questions and finishing up minor paperwork.
Overall a pleasant experience.

Carl from motor trust Lancaster was fantastic helped me pick out a beautiful Mercedes

We recently purchased a car from Lancaster motor trust, Lewis was extremely professional and handled everything from start to finish. The best customer service we have had when purchasing a car.

Great service from Carl! In and out, quick and easy. Car as advertised!

We had a fantastic experience at motor trust thanks to the sales man Louis Higgins he was very helpful not pushy at all and was very friendly made the experience a pleasure 😀 👍 and we love our new car thank you 😀

Part exchanged a car with this company, price all agreed and drove new car away. 2 days later were told we had to pay another £4,000 or return the car as our car was a category D, and they could only sell it for £9,000. In good faith we paid this money only to see 2 days later our car was on the forecourt for £14,495. Put in a formal complaint to the manager, who told us non of his salesman would tell us how much they could sell a car for. It was the manager Craig that told us this and blatantly lied to us. Why would we pay an extra £4,000 if this was not what was said? Do not trust this company .....

Recently purchased a Toyota at Motortrust after shoppping around and was pleasantly deal with by aidan they weren’t pushy at all and it was refreshing. The whole process was easy and stress free

A fantastic experience from start to finish. Aidan was extremely professional and explained everything really well, making the whole process clear and stress-free. I felt listened to, informed, and in very capable hands. Highly recommend

Got my last car here, very professional outfit. Was helped by a lad called Aidan, seemed a little timid but knew his cars and I appreciated his input. Overall great experience, would recommend.

Had a great all round experience, topped off by Aiden, 100% would recommend

Caution advised…
The salesperson (Connor) provided false information regarding the vehicle's previous ownership and history. I travelled 330 miles to view the car, only to discover that the front tyres had not been replaced, despite previous MOT advisories indicating they were close to illegal.
Additionally, the vehicle had an outstanding manufacturer recall that was going to be supposedly investigated, but no action had been taken. When I requested to see the independent AA vehicle report, the dealership declined to provide it.
To make matters worse, the Sales Manager refused to speak with me, despite the fact I had spent over 6 hours of my day and travelled a considerable distance to view the vehicle.
Finally, despite being assured that my £500 deposit would be refunded within 3–5 working days, it took two weeks and multiple follow-ups calls to get it returned

Saw a car we wanted went to have a look but had to book a test drive as they couldn’t get the car out for us. Went back to test drive and asked them to value our car. Agreed a price and paid a deposit arrange a date to collect car. Before collecting we tried to contact to confirm the 3 year warranty, emailed and called and eventually got a response but was a week later. Had to change collection fat from the Wednesday to the weekend due to work so this gave them over 10 days to prepare the car. We had a time booked for collection and we turned up on time. Had to wait 15 mins to see the salesman, to then be told the car wasn’t ready as their valeted hasn’t turned up?! Surely this should have been completed well before the morning of the collection. Why couldn’t they have called to let us know. We could have arranged our day around this. So we had to come back later this afternoon. No apology. Went back and picked up car and immediately had to get fuel as we would not have got anywhere. We have bought many cars over the years and this is the worst customer service experience we have ever had. I would not recommend this garage to buy a car. Go elsewhere. When spending so much money we expect some level of customer service but unfortunately it was non existent.

I would seriously suggest anyone buying or anyone who has previously bought a car from here to check of any remedial works have actually been carried out. We waited 6 weeks for work to be carried out. When an email was sent to Craig threatening to pull out the car was miraculously ready for us to collect. I had my doubts as I had visited the garage the car was supposedly being done at and it was clear the work needed had not been carried out. I have videos and photos that prove this.

When we went to collect the car, Craig was sat in his office and refused to see us, instead he had another member of staff who was not aware of the situation deal with us. The poor guy had to keep going backwards and forwards between us and Craig, this could have been solved quicker had Craig actually come out of his office and dealt with our questions himself. We asked for proof that the work had been undertaken before we took the car. This could not be provided so Craig emailed me a list of work that had supposedly been done. Stating that the timing chain had been 'cleaned' and not changed. When I questioned this, he then emailed to say that the timing chain had been changed and he 'forgot' to add it on the previous email. I then suggested a compromise for our own peace of mind that if we were to take the car to an independent garage and if it turned out the timing chain had not been changed, would they be happy to change it. Craig then said that they would only change the timing chain if it failed. I double checked that I had heard right and they could not confirm the work had been done. He got very annoyed at being caught out lying.

We are now left without a car thanks to Craig and his lack of honesty.

I ordered a motor vehicle and asked for works to be done on the Tuesday for me to collect on Saturday. Got a call on Friday everything was on track just some valeting required. I traveled some 300 odd miles, got there around lunchtime. When I went to view the vehicle it still had the same problem with an oil light still being on and low tyre inflation warning. I was told that the light would only go out after 100 miles. I wasn’t happy with that prognosis. My limited knowledge tells me that was a sensor. They then said drive it away and they would pay for it to go into a Mitsubishi garage. Not a chance, I’m not firstly buying something that is not 100% and then also running around fixing a problem the garage should have done. I wasn’t best pleased, I don’t recommend this outlet!

put in a part ex valuation online request twice against a car they have and a week later still no response
It states view your configuration but it says awaiting valuation
I'll be taking my business elsewhere

My experience with Lancaster Motortrust…
My experience with Lancaster Motortrust was so frustrating that I feel compelled to warn others.
From the outset, the advertised warranty was misleading. I was led to believe the car came with full warranty coverage, only to be told I had to pay extra to get what was originally promised. That was just the beginning.
I also had to pay for vehicle delivery, despite the listing suggesting it was included. Another case of false advertising.
There was a scratch on the alloy which I was promised a repair, but was later told the only technician was off sick. Instead, I was offered £50—barely enough to cover a proper repair.
To make matters worse:
The car arrived without floor mats.
On day one, I noticed an engine leak. A mechanic confirmed it was serious—essentially, the car was ruined.
When I contacted Lancaster, the manager was rude, and another salesperson was equally dismissive.
They refused to pay for the car’s collection, even though it was faulty.
I was even lied to—told the manager was on holiday when I tried to return the car.
Eventually, I was able to reject the car under the Distance Selling Regulations and received my money back. But the process was unnecessarily stressful, dishonest, and unprofessional.
I would strongly caution anyone considering buying from Lancaster Motortrusr. My experience was riddled with misleading claims, poor customer service, and a lack of accountability.

Dreadful experience with this company. Everything that is wrong with a used car dealership. The phrase 'how do you know when a used car dealer is lying to you? His lips are moving' could have been coined here. Bought a second hand BMW which took 4 days to 'prepare' and was still 2 hours later than the arranged pick up time and it had a thimble full of petrol in it. We were told the vehicle had been taxed that morning but that was the first lie. It hadn't. Luckily we checked with DVLA to be told no the vehicle has not been taxed. Called dealership to be assured it had been taxed and it takes longer to come through? Then told they had sent a cheque for payment to the post office and a receipt would be sent through by email. Guess what? That didn't happen. Numerous calls to dealership to speak to the manager resulted in 'he's stuck on the M6'or 'he's in a meeting' or 'he's interviewing staff'.
10 days later after calling the dealership daily(still haven't spoken to the elusive manager) a receipt was sent for the payment of the vehicle tax. Avoid at all costs.

Bought a car March 2025
Salesman never bothered to sent papers to DVLA
Never bothered to register the car for the 1 year warranty
Everything I call the manager is busy
A salesman finally said he'll do the paperwork
And didn't do it
If there was a minus points..they deserve it
Worst garage ever!

Called about a BMW I was interested in and asked about tyre condition etc . The salesman told me there was a £200 admin charge on a cash sale and they would need several days to get the car ready .
It says on their website that
“THERE ARE NO ADMIN FEES “.
The car has an MOT over 6 months so I should be able to pick it up .I asked to speak to the manager about the above points and was told “ he’s too busy to talk to you , put it in an email “ and hung up .
Update - I managed to stay focused and emailed the branch general manager. He understood my points and waved the admin fee . So we will go up to 4 stars and if all goes well then 5 stars .