Motortrustuk Lancaster Arvostelua 

Louis was very helpful and couldn’t do enough to help me buy my Kuga, would recommend!

Chad was very efficient and communicated throughout the whole process. The process was quick and efficient and I am pleased with the service I received.

Excellent service from.Chad

Great service thanks Connor and Karl

spoke to Nathan on the phone regarding a vehicle i had seen, felt totally at ease at buying blind, came to pick the car up a week later and i have definitely made the right choice, totally honest and good communication. will definitely use again in future

I bought a car on finance from Chad. He was polite, kind and helpful from start to finish. He works quickly and efficiently- answering any and all questions I had. Everything was so easy and straight forward. Thank you so much Chad!

Purchased a car from Motor Trust recently and couldn’t be happier, Carl was amazing and chatty and nothing like a typical sales man, made the experience 10x better

Great service from Nathan he went above and beyond to help great salesman would highly recommend

Chad the salesman was a brilliant help from start to finish.

Very friendly and helpful

Saturday 11/04/2026, I went to Lancaster to pick up my Hyundai PF71 GDE hybrid.

During the trip to London, I noticed that the central part of the seats (the cup holders and the sides of the seats) got very hot, to the point of burning our legs.
I also noticed that the headlight switch, which alternates between automatic and manual modes, doesn't work, and that the exhaust pipe was making a loud noise (the mechanic I saw when arriving London said that a part of the exhausting pipe would need to be replaced).
The car was purchased from Motor Trust UK - Lancaster and is under warranty from Autoguard.

I am in contact with Hyundai - Chiswick, London for a full inspection and warranty repair.

I am very disappointed to have received the car in such poor condition and the fact i did contacted by email motor trust Lancaster and no reply or apologies from them.

Very professional, polite and a good laugh. Appreciate all the help i received from connor.

Chad was a great help today he was very polite and everything was done as promised drove away happy

Great service from Chad. Would happily use again.

Really good experience
Thanks
Dale

So helpful, I booked a viewing over the phone the next day before, but got held up, no worries at all when I did turn up, still able to take it for a test drive and Louis made it seem like he had all the time to answer questions about driving a hybrid and an automatic, both of which were new to me. Very clear communication about all aspects of the finance process and I am really pleased with the purchase.

Shad dealt with us and could not do enough. Car we originally coming to see sold the day before so he found alternatives and rang us before we set off to let us know. Genuine nice guy

Nathan was extremely helpful and lovely to deal with. He went above and beyond to get the car sorted for us with a quick turn around. Excellent service and communication. Thank you

Unfortunately, I have had a shocking experience with this garage and still there is no end in sight

I purchased a car from them in August 2025 for around £15,000, however, before the deal was signed I naturally took the car for a test drive. While on this test drive I noticed a large chip on the windscreen in the drivers line of sight and it was all I could really focus on as it was so prominent

On returning to the garage I pointed this out to my sales rep (I will not mention his name) and was told that it had just been filled and it will improve over the next few days. This gave me some hope, however, I asked what would happen if it didn’t improve and I was told to go and get it fixed myself and they would pick up the invoice. I signed the deal and left the showroom disappointed I had just bought a new car with a big chip in my line of sight on the windscreen but knowing that if it didn’t improve then I could get it fixed myself and Motortrust would pick up the invoice. Well, the chip never improved even slightly and 5 days after picking up the car I sent the garage photos and told them I would go and get quotes to get it fixed, as discussed

I took the car to Autoglass to get it repaired but was told that, since it had been filled already, it could not be filled again!. The only way to get rid of the chip was to get a new windscreen! I took it to Premier Windscreens for a 2nd opinion and was told the same

I asked for a quote for a new windscreen, which was appx £450 and sent this quote to Motortrust, along with a full summary of my conversations with the 2 windscreen replacement companies

The response from Motortrust was to thank me for updating them and to highlight they only had a £40 maximum limit that they would pay! – this is the first time any sort of condition / limit had been mentioned. They suggested I put the windscreen through my own insurance and they would pay excess up to £100 as a “goodwill gesture”!!

I sent an official complaint to Motortrust to highlight that the chip hadn’t improved at all and that the only way it could be fixed was to replace the windscreen and that Motortrust were now refusing to carry out their promise of paying for it to get fixed

I also highlighted that no conditions or limits were mentioned to me at all when purchasing the car, these were only mentioned after I sent the quote for a new windscreen

Incredibly, the response back from a manager at Motortrust was to inform me that the chip had actually been filled some 4 months earlier and it was as good as it would get. Again highlighting that the best they could do was to cover my excess on my insurance. They were still expecting me to put it through MY insurance

But more concerning was the fact that this information clearly highlighted that I’d been lied to when picking up the car. This chip hadn’t just been filled as I had been told and therefore it had no chance of ever improving. This was all just a lie to get me to complete the sale. I would imagine the blatant omission of any conditions for getting it fixed were left out on purpose as well

Motortrust are not in denial that there is a big chip in my line of sight. For example on one of emails I have from then it states “We completely understand your concerns, particularly given the chips location within the drivers line of sight”, however, they are still point blank refusing to honour their promise and do whats required to get rid of this chip

I sent my case to the Ombudsman but have only recently been told that Motortrust have not registered with the Ombudsman so I have now proceeded to take my case to court through the small claims route and have informed Motortust that I am doing this

Meantime, I am still driving the car I bought off them for £15,000 with a big chip in my line of sight!

Dealt with chad and had the best experience, 100% would recommend if you want a fast and seamless process