The whole experience was brilliant! I visited the Newport Motorpoint on a Saturday morning with a view to trading in my car for an electric vehicle. I was greeted by Michael who, at my request, s... Näytä lisää
Yritys on vastannut
Sijainti
Vaihda sijaintiaQueensway Meadow Industrial Estate, NP19 4SS Newport, Gwent, GB
•Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
They are very customer focused when selling cars but after care and customer care are poor, once you have the money for the car everything else is irrelevant. I have sent emails stating that the new c... Näytä lisää
Yritys on vastannut
No pressure when looking around Brilliant service from test drive to purchase from Josh. Collection was hassle free with car tax and new keeper info all completed electronically by Josh. Bonus was 16... Näytä lisää
Yritys on vastannut
We were made so welcome right from the start of our visit, everything was explained to us so well and made to feel at ease. Mark was so helpful and so kind and stayed calm through out which helpe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
We’re here to make car buying easy and hassle-free. We offer award-winning customer service before and after you buy. Whatever you need, we’re here to help. We only sell nearly new cars - choose from 1,000s of cars, all of which come with warranty so peace of mind comes as standard. We have something to suit every budget and with our price promise you can be assured that nobody beats us on price. That’s a promise.
Sell us your car
Yrityksen kirjoittama
- 99% of final valuations are paid on average
- Visit our website to get a free valuation for your car
10.9% APR on all cars
Browse thousands of quality cars today.
Now is a great time to upgrade your car, with our new 10.9% APR. We're here to make your car buying journey easier - all our cars come with a warranty for added peace of mind, plus we're never beaten on price, so you can buy with the confidence that you're getting the best price.
Yhteystiedot
Queensway Meadow Industrial Estate, NP19 4SS, Newport, Gwent, Yhdistynyt kuningaskunta
- 01633 739362
Over 1000 new cars every week
4,6
Erinomainen
2 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Assistance and information
Despite first given incorrect information by one staff member, Owain managed to sort out my problem quickly and efficiently.
26. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
So sorry to hear about the initial issue. We're so pleased to hear that our team member was able to quickly and efficiently resolve your problem. Thank you for sharing your positive experience with us.
Thank you
Motorpoint Newport
The whole experience was brilliant!
The whole experience was brilliant!
I visited the Newport Motorpoint on a Saturday morning with a view to trading in my car for an electric vehicle.
I was greeted by Michael who, at my request, showed me a BYD. It turned out to be too expensive for me so he the showed me a Volvo. I test drove it and loved it.
We then proceeded with the purchase which we completed and I was able to drive the car off in time for lunch!
Michael was a very friendly and professional guy and I would happily do business with him again when I next visit moyorpoint.
21. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're absolutely thrilled to hear about your brilliant experience! It's wonderful to know our team provided such friendly and professional service, helping you find the perfect car so quickly. We truly appreciate your kind words and look forward to assisting you again!
Thank you
Motorpoint Newport
Customer After Care
They are very customer focused when selling cars but after care and customer care are poor, once you have the money for the car everything else is irrelevant. I have sent emails stating that the new car I recently bought has no service history book or documents in it to which I have had no response whatsoever, got your money now you don't matter is how it looks.
25. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We appreciate you sharing your feedback regarding your recent experience. We are concerned to learn about the missing service history documents for your new car and the lack of response to your emails. We are committed to providing excellent aftercare and will investigate this matter thoroughly. Are you able to provide us further information: NewportCustomerCare@motorpoint.co.uk
We really want to get this sorted for you.
Thank you
Motorpoint Newport
Vastaus yritykseltä Motorpoint - Newport
We are so glad to hear that you found the car selection process easy and straightforward. Thank you for your positive feedback!
Thank you
Motorpoint Newport
Excellent customer service
Excellent customer service. Professional and helpful sales assistant who led us through all the stages of buying a car.
17. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so pleased to hear you received excellent customer service. It's wonderful that our sales assistant was professional and helpful throughout your car buying journey.
Thank you
Motorpoint Newport
Vastaus yritykseltä Motorpoint - Newport
We're so pleased to hear that your experience was quick, fuss-free, and that you found our pricing to be good. Thank you for your wonderful five-star review!
Thank you
Motorpoint Newport
What a pleasant experience purchasing a…
What a pleasant experience purchasing a car .
17. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We are so pleased to hear you had a pleasant experience purchasing a car. We appreciate your kind words and thank you for your feedback.
Thank you
Motorpoint Newport
Excellent used cars in wonderful…
Excellent used cars in wonderful condition and salesman very good!
22. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so pleased to hear that you found our used cars to be in wonderful condition and that you had such a positive experience with our salesman! Thank you for your excellent feedback.
Thank you
Motorpoint Newport
Vastaus yritykseltä Motorpoint - Newport
Thank you for your fantastic 5-star review! We're so pleased to hear that everything was easy and that our team member Josh was excellent. We truly appreciate your feedback!
Thank you
Motorpoint Newport
The young sales man
20. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We appreciate your feedback - thank you for the 5* review!
Thank you
Motorpoint Newport
Owain was superb through the whole…
Owain was superb through the whole process, I would recommend anyone to buy from Motorpoint! The whole experience was spot on! Mind you I’m being a little biased as Owain is my son 👍
15. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so pleased to hear you had such a superb experience throughout the whole process! It's wonderful that the experience was spot on for you - especially with your son! We truly appreciate your recommendation!
Thank you
Motorpoint Newport
Excellent service and staff
Excellent service and Michael cartlidge the gentleman that delt with us was fantastic went through everything with us and explained everything and if we had any questions he was able to answer us with confidence and a lot of knowledge. He is a credit to the company
18. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so pleased to hear you received such excellent service! It's wonderful that our team member Mike was fantastic, explained everything thoroughly, and confidently answered all your questions with great knowledge. We appreciate your kind words!
Thank you
Motorpoint Newport
Everything was nice and easy
19. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so glad to hear that your experience was smooth and straightforward. Thank you for taking the time to share your positive feedback with us!
Thank you
Motorpoint Newport
The best sales representative
The. Attentiveness of. Salesman Mark Williams. Nothing was too much trouble for him, would recommend him to anyone looking to purchase a car from motorpoint.
18. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so happy to hear about your excellent experience with our team member Marc. We truly appreciate your kind words and recommendation!
Thank you
Motorpoint Newport
We were made so welcome right from the…
We were made so welcome right from the start of our visit, everything was explained to us so well and made to feel at ease.
Mark was so helpful and so kind and stayed calm through out which helped us feel safe whilst buying our new car.
A big warm thank you to mark and the rest of the staff at Motorpoint Newport
15. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so pleased to hear you felt so welcome and at ease right from the start of your visit! It's wonderful that our team member Marc was so helpful, kind, and calm throughout, making you feel safe while buying your new car!
Thank you
Motorpoint Newport
Best experience in over 40 years of car purchases
No pressure when looking around
Brilliant service from test drive to purchase from Josh. Collection was hassle free with car tax and new keeper info all completed electronically by Josh. Bonus was 164 miles in the tank on collection😁
7. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so pleased to hear you had a brilliant experience from test drive to purchase, and that collection was hassle-free. It's wonderful that you had a great experience - we appreciate your purchase!
Thank you
Motorpoint Newport
It made buying our next car so easy and…
It made buying our next car so easy and stress free. The staff that helped us purchase our car Iwan & Morgan.
11. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're so happy to hear that buying your car was an easy and stress-free experience. It's wonderful to know that our team provided excellent assistance!
Thank you
Motorpoint Newport
Great service and price from start to…
Great service and price from start to finish.
10. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're delighted to hear that you experienced great service and pricing throughout your interaction with us. Thank you for sharing your positive feedback!
Thank you
Motorpoint Newport
I think Motorpoint sell good 👍 cars at a good price
I think Motorpoint sell good cars for a good price
10. syyskuuta 2026
Vastaus yritykseltä Motorpoint - Newport
We're delighted to hear that you think we offer good cars at good prices. Thank you for taking the time to share your positive feedback!
Thank you
Motorpoint Newport
A series of unfortunate events
It's been a series of unfortunate events with Motorpoint Newport unfortunately!
Firstly, there were two Teslas we were potentially interested in, and had been available for a while, but when we tried to reserve either of them we were told they had just discovered some faults which meant they both had to be taken off-site to be repaired and could take up to a month! Couldn't believe our luck, or perhaps the lack of maintenance and preparation by the staff! Vehicles should be pretty much ready to go when advertised, surely...
Speaking of preparation, when we turned up and eventually were able to view one the cars (they fixed the fault on-site shortly after) which had supposedly been valeted, there was a lot of dirt in the creases of the seats and also around the door handles. Also, inside the front boot there was still lots of mud. Clearly hadn't been valeted, just a quick once over! Not what you expect when you pay a lot of money. The guy who showed us the vehicle was nice enough but knew nothing about the car so there were limits to how much he could help us by answering our reasonable questions.
Then the next day when we went to collect it, my husband had to wait over an hour for the Payments team to locate and allocate the two split transfer payments we made to purchase the vehicle that morning. The Sales team were unable to call the Payments team and apparently no one was responding on Teams. This caused my husband to have to take a half day of annual leave due to the delay. In fact, he's still waiting there now! We have already paid and have proof, so I don't feel this is our problem.
Not based at Newport, but I will say that Precious who I dealt with numerous times over the phone and via email due to the above, was incredibly professional and helpful.
Here's hoping there are no issues with the Tesla once it's home...
16. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Motorpoint - Newport
Thank you for taking the time to share your detailed feedback. We are truly sorry to hear that your experience with us has been a series of unfortunate events, and we sincerely apologise for the multiple issues you encountered.
We understand your frustration regarding the initial availability of the vehicles and the subsequent issues with their preparation. It is clear that we fell short of your expectations in ensuring the cars were ready for viewing and purchase. We also regret the inconvenience caused by the delay in processing your payment, which led to your husband having to take time off. This is certainly not the smooth experience we aim to provide.
We appreciate you highlighting the positive interaction you had with our team member over the phone and via email. We are glad to hear that they were professional and helpful during a challenging time.
We are truly sorry for this experience and will be feeding this back internally to ensure we can improve.
Kind regards,
Motorpoint Newport
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