Motorpoint - Edinburgh Arvostelua 

During the test drive, the vehicle failed to start and required a jump start. This was raised at the time and I was explicitly assured by the sales representative Conor Paton that the issue would be fully investigated and resolved prior to collection. I followed this up in writing and was told the battery tested well and that the car was “all good”.

Just over two weeks later, despite daily use, the battery failed completely and the car had to be recovered. Motorpoint’s own test confirmed the battery was fully defective (0% health/output) and it was replaced. This makes the pre-sale reassurance extremely difficult to believe and suggests the issue was either not properly checked or was misrepresented.

In addition, the warranty process was high-pressure and poorly handled. An error was made in the paperwork, and when queried we were told by Conor the sale would need to be restarted to correct it. Under pressure, we proceeded, only to later discover the warranty coverage did not match how it was presented.

Most disappointing of all has been the complete lack of aftercare. A formal written complaint raised on 19 January has still not even been acknowledged. Despite unresolved issues, we were asked to leave a 10/10 review before leaving the dealership, which says a lot about priorities.

I would strongly caution others to not confuse friendliness at the point of sale with genuine customer care.

Conor, 0/10 for you and a medal of shame.
Same applies to Motorpoint.

Absolutely brilliant standard of service from Dougie Dickson and team at Motorpoint Edinburgh. I've always felt a bit daunted when trading in cars but I tried Motorpoint on the recommendation of friends and I'm so glad I did. Completely hassle-free experience from start to finish and the prices for my trade-in and new purchase were very competitive. My new VW T-Roc was presented in flawless condition. Excellent company and very highly recommended - give these people a try!

Our salesman Steven Kelly at Edinburgh Motorpoint provided us with a friendly and helpful service, he was honest, easy going, good natured, and very helpful. We did have some technical IT issues while completing our sale and Steven remained calm and composed throughout - I can’t fault the excellent service we received from him and would recommend him without reservation.
Generally if Motorpoint continue to offer competitive prices and good PX values and most importantly continue to offer a straightforward no flannel service they can’t go wrong.

We were treated with respect and patience, Steven is very efficient, polite and as it’s a while since we bought cars, took time to explain, the process.

Excellent service. Staff are attentive, knowledgeable and helpful. Prices are unbeatable, especially for nearly new cars!

Bought a Citroen C3 last week. Already had to go back to Motorpoint Edinburgh twice since the purchase as the car is making a rattling noise that stops when pressing the clutch. I have video recorded several time the issue but they keep telling me everything is fine. I have been told to take the car to Citroen to have an health check done and obviously will have to pay for it.I have emailed 5 different person, tried to call the branch all day and no reply or answer. I finally managed to speak with an adviser at Derby who actually told me that even being under the consumer right act 2015, i cant return the car or demand a full refund as they dont find any issue. This is totally unacceptable as the car is still under warranty. Not happy and wont recommend Motorpoint at all.
Update on 26.02.26 they finally decided on the 16.02.26 to check the car and went to the conclusion that the car was not fit to purpose. Agreed to be fully refunded but guess what, 48h later still no refund and blaming my bank, then a glitch on the system. I am not left with no car and no money to buy a new one. I will go as far as i can go for this company to be audited and shuted down.

Update 03.03.26
Have been refunded finally part of the amount paid but still waiting on the £250 refund due to V5 and spare keys that i returned on 25.02.26. After several calls and emails and many excuses i still havent receive what is mine. This company is totally to avoid.

All vey smooth no hitches sales person very good and helpful

Great service from motorpoint - Sanjay and Lewis were so helpful and polite and helped me through the process of buying my new car. A big thank you to them! Love my new car - would highly recommend Motorpoint.

Straightforward process and the Salesman in Edinburgh was a lovely helpful guy

From start to finish my first experience with Motorpoint was stress free. Sam the customer advisor who I spoke to initially with my enquiry explained each step of the process to me and was very knowledgeable answering all my questions. Jason on the front desk at Motorpoint was very welcoming & courteous when I arrived to collect my vehicle and Connor the sales representative took me through each step of the process knowledgeably & efficiently. A great experience and I would highly recommend Motorpoint if you are looking for a new/used car. Excellent service from start to finish. Thank you.

Great service and price including part exchange of old car. Highly recommend this business if you’re looking for a new car. I’m delighted with mine.

Excellent service from start to finish, Steven is a jewel in the Motorpoint crown.

4th vehicle I have purchased from Motorpoint. Only issue was that the tyre pressures had not been checked prior to collection and had to stop at services on the way home as all 4 were under pressure.

Very helpful, no pressure or hard sell. Relaxed atmosphere from viewing to purchase. Louis was very helpful.

A good service

Spotless premises. Easy and convenient parking. We dealt mainly with Lewis Threlfall, who was professional, courteous, patient and knowledgeable throughout. We got a very fair trade-in for our old Golf, and the 'new' one will fit our needs very well. The whole process of selling and replacing a car can be quite stressful and time-consuming - although there had been a couple of hiccoughs in the original online purchasing process, the Motorpoint team at Edinburgh more than made up for the earlier setbacks and did the job.

Totally blown away with the service I just received from Motorpoint Edinburgh at Portobello. Was very sceptical at first as I have always bought my cars from main dealerships as I felt you got more of the personal touch but from the moment I arrived in the forecourt (can I add I got a good 10 to 15 mins looking around before getting harassed by a a member of the sales team) unlike other garages in the area I will not mention!! Steven Kelly the salesman that came out to see me was so friendly and professional I felt he got to know about me and what my needs were and never once pressurised me into any sale. As for the car I purchased which was a Nissan Juke Tekna+ was in showroom condition when I collected it and what a nice touch bringing in store to the viewing bay to let my wife look at it after being fully valeted (can I say a huge well done too to the valet team who prepared my car it was mint) I felt also that all the sales team were so friendly whilst signing off any paperwork and let me bring my new puppy into the showroom for a cuddle from the team and gave it a little bowl of water. Some nice touches from the whole team at Motorpoint Edinburgh and I would highly recommend visiting this garage if you are ever looking for a quality second hand car. Well done team if I could have given my experience 10 stars I would have. 👏👏

Another great buying experience from start to finish. Big Thanks to Craig, Connor & Shannen

Good communication from Connor, he has been very helpful in answering any questions I had.