Motorpoint - Coventry Arvostelua 

Perfect customer service
From beginning to end

I have recently purchased a car from Motor Point consequently I am hoping for trouble free motoring for a while.
The reason I have given five stars is for the Customer Service from the Senior Sales Executive Victoria.
From the enquiry through to purchase she was there for me with prompt e mail and text responses to all my queries and concerns.She guided me through the process with patience and empathy.
Well done Motor Point.

Was very straight forward purchase pleasant sales guy who was very patient and knowable of the cars for sale

Very attentive staff who offered a wide selection of very reasonably priced cars. Bought a Mazda CX 30 for my brother in law about a month ago and went back and bought a Hyundai Tucson because of the quality and price of cars

Very friendly helpful staff made my purchase very easy,love my car would highly recommend

The whole experience was excellent Toby my salesperson was great, he was not pushy at all and took his time to assess my needs as too the vehicle I wanted and already had in mind the one I eventually purchased.

Everything went smoothly. Matt was a great help . Would recommend Motorpoint to everyone.

Friendly, approachable and knowledgeable staff. The prices was made as easy as possible to purchase or new motor.

Everything was very straightforward. The salesperson (Ash) was extremely helpful and friendly and made us feel very comfortable

I purchased a Peugeot 3008 GT from Motorpoint Coventry on the evening of 23rd January. Unfortunately, almost immediately after driving away, I realised there was an issue with the brakes. I returned the car first thing on Saturday 24th and was informed that the near-side rear brake caliper was seized and that the metal of the brake pad had been grinding into the brake disc.

I found this extremely concerning, particularly as Motorpoint’s website states that all vehicles are checked by experts and undergo a comprehensive multipoint inspection. It is difficult to understand how such a serious and obvious issue could have been missed.

To their credit, I was provided with a VW Polo as a loan car so that I wasn’t left without transport. However, this vehicle was completely unsuitable for my work needs and significantly below the standard of the car I had purchased. Communication was also disappointing. The Service Manager told me on two separate occasions that he would call with updates, but no calls were received and I had to repeatedly chase for information myself.

After speaking with the Prep Manager, the situation improved somewhat. I was able to have the loan car upgraded to something more suitable, and he did a better job of keeping me informed, which I appreciated and he is the only reason this review is not being scored as a 1.

I have since been informed that the Peugeot has required new brake discs, pads, a caliper, plus a new sensor and wiring harness. The process took over three weeks, then when I got the car back I found the Oil had been over filled excessively and on its first decent drive out and it spat oil all over the manifold causing smoke from the engine bay. It must have been serviced and checked by the new apprentice.
Overall, this has been a very frustrating and disappointing experience. While some staff members were helpful, the initial quality checks and level of communication have fallen well below expectations.

Made it so easy and stress free to buy a car . Staff friendly and helpful would totally recommend buying a car from you

Great service, this is my 6th car from motorpoint and never been disappointed. Spare key on its way.

We were made very welcome as soon as we walked through the door.
Toby dealt with us and he was more than helpful and very professional

The handover was simple and effortless. My wife loves the car, it was valeted and looked spotless in and out. Great experience overall and could not be more happier with the team.

Many thanks for the patience shown with the purchase of my car

Ash at the Coventry branch was brilliant, great customer service. Love my new car.

Great car & a no pressure sell. Love how they let you look at cars by yourself. Don’t follow you around lol. Smooth part ex & buying a new car 😊

The staff were very helpful but not pushy. They arranged for the transportation of a car from another venue to Coventry and gave us a clear and concise breakdown of how the 2 cars we were considering compared to help us make our final choice. Following the sale there was a follow-up call just to check everything was OK.