Morrisons Arvostelua 

Ordered three items online, two of which where heavy bags of pebbles and soil, which being in my eighties I am unable to carry from the shop hence I did not object to paying their delivery charges. The third item was a roll of bin bags priced at £2.75, which would not have been a problem buying from any shop locally but decided to add it onto my order. Their delivery driver arrived as promised the following day but they only had the roll of bin bags and I was advised that the heavy items were out of stock. They then invoiced me for £11.75 to include delivery and small item charge ,for a roll of bin bags priced at £2.75. I would add that my first choice for the heavy items were out of stock and they suggested I accepted their alternative suggestions which I did, but which were still not delivered nor did they offer any other substitutes. I have written directly to the CEO stating that I am happy to take the £2.75 into their store next week to pay for the goods I did receive but I will certainly NOT be paying £11.75 for a roll of bin bags!!! I would also add that their email stating that they were out of stock of my heavy items did not arrive until AFTER the delivery of the bin bags was made

This is not about deliveries but the stupid and inept website
I tried to log in and got 3 successive verification codes none of which it accepted. My email and password were correct but the thing basically called me a liar when I tried all three one after the other.
I have had it with the stupid thing and I may shop there but they can stuff their £5 vouchers where the sun doesn't shine
Every time I try to claim it , it decides not to recognise my card.

Awful service. My 94 year old mum relies on this service and often the deliveries do not arrive. Customer service are next to useless.

Morrisons stores. What a joke. Did my shopping today, got to the till and all the contactless payments for every customer declined because they decided to do a software update or so we the customers were told. Waited 20 minutes and decided to go elsewhere. I was told I couldn’t just leave the goods in the trolly and leave. What was they expecting me to do, walk round and put it back on the shelves. Muppets the lot of them.

Is it me, am I expecting too much in this day and age?
Decided to try online shopping due to a leg injury making shopping difficult. Totally unsuitable substitution for a sliced sandwich loaf. Was charged £53.67 when my invoice was £47. Also a first time user £5 discount was not applied.
If this is the norm I'll think again.

Very bad experience, poor customer service. I received a substitute I was unhappy about, I called customer service and the lady was so rude I am honestly shocked. I have never had any customer service agent talk to me like that. I was a very loyal customer always ordering almost every week but this is the last time I will ever order again. Never again, absolutely ridiculous.

Having tried other supermarket delivery services, I have found Morrisons to be the fastest, most efficient and most accurate. Their giving you money back for returning plastic bags to them is an added bonus, too.

However, please explain to your male drivers that calling female customers "luv" is sexist and patronising, and feels degrading. There's no need for them to call a customer anything. A simple greeting and goodbye would suffice. Why spoil an otherwise perfect customer experience with sexist, inappropriate pet names?

Morrisons mansfield road intake no stock what so ever dont even stock Morrisons goods then pay shows up somewhere completely different thought i had been scammed.

Been to shop at Morrisons barrow then went to cafe the place was empty, reason they haven't had any heating in cafe for months all customers are sitting with coats on also staff are wearing coats get your finger out and get it fixed , I'll be going to Tesco cafe where it hotter in cafe and more comfortable

Having been a Regular customer of Morrison’s for many years I thought that it was time to try Morrisons NOW.
Goods have been changed without notice ( I suspect in order to get rid of slow moving stock) when the original product is still available on the website. The delivery is well overdue and has missed the time when I wanted to use some of the goods. They have charged for delivery service and have failed to deliver. THIS SERVICE IS RUBBISH AND I WILL NOT BE USING AGAIN. APART FROM ANYTHING ELSE CHARGING FOR SERVICE NOT PROVIDED IS ROBBERY.

I was at the checkouts waiting to go out the young girl put something in that she needed to take off as the chap in front didn’t want someone we then stood there for 15 mins because the manager of the checkouts had left the front leaving the staff to deal with customers I asked for the lady on the cigarette contest to ask for the manager to come down as the young girl who was left on the checkouts was panicking and she was nearly in tears, eventually up walks the manager of the checkouts shouting what’s up I was letting a truck in and have loads of boxes to get out. Then when I said should the checkouts be left on their own this poor girl was nearly having a melt down, where she shrugged and said I was busy where I said I don’t give a monkeys you should be supporting this young girl instead you left her. She just then disappeared back down the shop this shop was Totnes, I wrote to Morrisons asking why this is happening is it normal for young girls to be left on their own to then be panicked. But after 10 days I’ve heard nothing? Absolute bad management. It’s no wonder I mostly buy else where even though they are closest to my home

Normally shop at Tesco, but they advertise half price chicken, so I thought I will drive down to Aylesbury and by a chicken for Sunday dinner. Surprise , surprise, NO CHICKENS !!!!!!!!!! When I spoke to the meat counter butcher, I was told they got hardly any delivered. What a CON !!!! Entice customers in on false pretence and then hope they will spend money in store anyway!!!! This was the second time we got conned, but trust me. NEVER AGAIN!!!! This is the best way to annoy a customer and 100% way to loose a customer.

Total disrespect for customers they jumped on the bandwagon and increased cost of diesel at the pumps without justification, shame on you

This will be the last time i use this rubbish store/ service.
They have now decided to introduce this ridiculous system whereby you now have to enter a pin within 5 minutes of being emailed the code, fantastic, except it doesn't update within that time making the system completely fkn useless !!
There was nothing wrong with the security prior,after all, you are constantly prompted for login details not to mention bank authorisation also !!!
I'm shopping for someone who is totally blind, tell me how this doesn't discriminate against these groups of people now ??
How is she going to navigate this rubbish system that not a scrap of common sense was applied ??
We all know that this is just another attempt at compliance and control !!!

Compared to other grocery delivery services like Sainsbury’s, Morrisons has a long way to go. Meat delivered with ONE DAY use by date, several substitutes, most of them making no sense. For example: I ordered two tubs of coleslaw, one normal and one pickled pink slaw. They replaced the unavailable pickled slaw with another normal coleslaw. I literally already had one on the list, why would they do that? Things they didn’t have were very basic items like sour cream. I never had a situation where a supermarket has ran out of sour cream. One item was completely wrong but wasn’t marked as a substitute. This feels like what grocery online shopping felt like at beginning of covid. Since the every single shop has improved dramatically but not Morrisons. Shopping in the store is also a nightmare in my town with one person on the self checkouts, faulty machines that flag you up all the time and the person that’s supposed to help you is nowhere to be seen. Genuinely Morrisons, wth?

I've used Morrisons in the past for home grocery deliveries with no problems, so thought I'd try them again as a change from my usual supermarkets. It wasn't a big order, yet out of 24 items, two out of five ready meals were unavailable with no offer of a substitute. One of two substitutes was an unsuitable item which got returned, while two bottles of smoothies were 300 ml and not the 750 ml I ordered. Morrisons other problem is that they tend to sell mainly their own brand, something which limits choice. I also noticed on their website that a considerable number of food items were marked as being 'out of stock'. I'm disabled and can't leave the house, so depend on weekly grocery deliveries, so won't be going back to Morrisons any time soon. The only good thing was that the delivery turned up at the scheduled time.

Always late.

Always have substitutes.

Items damaged in every order.

Absolutely shocking since they changed to despatching from a local store.

Never again.

Your Asian meal for 2 with 4 dishes … amazing !!
Loved the generous oriental veg with bean sprouts , bamboo shoots and water chestnuts , the chicken , Singapore noodles and teriaki sauce . Added katsu spring rolls and a few spices … quick and easy .
Also helpful and cheerful staff .

They "upgraded" their system recently leading to my online account being locked. Several phone calls to customer services later it's still unresolved. I've been told each time they are escalating it to IT only to be told nothing has been done the next time I ring. I've given up now, I will shop elsewhere.

Awful. With my shopping I ordered 5 boxes of Morrison's own brand teabags (£13). They sent me 5 boxes of Twinning's and didn't ask me. They then charged me £30!! I emailed and told them to come and collect and refund. They told me to go to the store for a refund. The cheek!