Moochies Arvostelua 

Updated with ticket numbers (and if this doesn't say something about persistent issues I don't know what does) that were already raised and not resolved are 330174 and 334938 at moochie request. Previous issues that were raised to have a replacement device, that still does not work were 317963 and 320404. The request for returning the watch and getting a refund, based on continual poor performance and issues, despite repeated attempts to get the device working adequately has not yet been resolved.

We had a really bad experience with the moochie connect watch, it continually kept showing my son appearing in China (we live in Scotland) and when not showing him as in China, the location accuracy was about 1mile (1.5km) which is well outside of the village we live in.
We also found frequent issues with the watch/app syncing requiring us to reset and loose the photo's data my son had on his watch, including one complete failure that resulted in us having to return the watch for a replacement, that despite needing to effectively create a new account from scratch, with a new phone number for the watch, unfortunately seemed to have the same issues.

Awful product, non existent customer service.
Bought the watch, sim number didn’t work, contacted customer service, no contact number just email which I was responded to 7 days later, thought this meant I would get somewhere. The received a reply another day or so later, offering me a ‘free’ service in which they would get me to send the watch back, for them to fix the problem for them to send the watch back out. It has already been over two weeks since I’d bought it. Very old fashioned and cheap quality. Sent it back and will not be buying again.

Disgusted! I bought a watch on Saturday and it hasn’t worked since. I have sent so so many emails and not even a reply!!
Customer service doesn’t exist with this company.
One unhappy customer.

They advertise 24/7 Live chat support on their website, but when you try to find it you will realise it doesn't exist. They don't even reply to emails within 24 hours, instead you get an automatic response asking you to confirm details which include asking for your email address (seems bizarre given that I just emailed them so surely they can read?)

Product is not user friendly for 5 year old, I'm 42 and I couldn't get back to the homepage on the watch as there is no back or home button and the swipe controls rarely work as you would want them to.

We cannot get the watch to connect for over 2 weeks. Paid activation cost, worked for a week, now cannot get it to work, cannot find any help on-line and even get errors on the website when trying to send message asking for help. So frustrating.

Watch is not fit for purpose rarely able to make calls or text, app is glitchy at best and only way to use functionality. Sadly this has not provided a solution to reliably keep track and contact kids. Customer service non existent - no response in 3 days. Hidden charges when signing up to a monthly contract. No way of cancelling as haven’t responded to emails to date, no live chat function as promised in the packaging. Seems this company used to be good, but something is very wrong at the moment. Poor customer service and watches being sold at discount possibly suggests the company is in trouble

Watch didn’t work out of the box, no response from customer service email, have now emailed to cancel subscription and I’ll be returning the watch.

Would give zero stars if possible.

Please, please, please don’t buy - customer service is non existent. Not sure if they’ve gone bust but happy to take money and not reply to messages. See they’re asking people to email them on here with information - we have done that and there’s no response!

We have spent over £150 on watches and contracts on two unusable watches. The app is slow and it is impossible to make or receive calls.

Absolutely disgusted.

My mam bought this for my son for hid bday. I tried to activate sim and buy a plan but it won't let me continue to payment page. I've emailed CS and not had any response. So now my little boy has a present he can't use. I want somebody from the CS department to contact me ASAP as he's going away soon and I will have no contact with him.

Absolute rubbish. Bought a kids smartwatch. 89euro. Didn't realise it has a built in Moochie chip and you have to use their network for a min 10e a month. Absolutely useless it is. Phone never works. Navigation always incorrect. Avoid at all costs.

The watch is rubbish cant make calls do anything

Been paying a plan for nine months and haven’t been able to receive or make calls from the watch. The GPS has had me in a state of panic, showing up that my son is on a nearby motorway miles from our home, when in fact he’s been next door.
Numerous back and fourth with problem solving and yet still paying out every month for not one benefit it states it has. I’m beginning to think this is a scam company

This watch is terrible. It does not load properly and does not GPS track accurately. We are constantly having to turn it off to reset it to get it working again. The APP freezes and the watch is intermittent in working and receiving calls and texts. This is the second watch we have tried for Moochies, both with problems. I bought this as a gift for our 8 year old to assist with independence and it has been terrible. I would not buy this product again.

Bought a watch a year ago for 8 year old child. It would not work, would not find a network, then sent a replacement. This worked for about a day then got stuck with not updating to the app. The App would not update from the last GPS position or the the date. It also allowed any mobile number to contact the watch which is very security. Moochies customer service did respond which is why I have given one star. However they continually told me they were awaiting an update from the IT department. They continued to take the monthly payment for the SIM so every month for 9 months I had to ask for a refund of the SIM and for an update only to be told that IT were still working on it. Eventually I emailed and pointed out that I had never heard of an IT department taking so long. Given that the watch was purchased via Amazon it was now too late for a refund and my child was still desperate for it to work. Moochies then made the “exception” and sent me a replacement. Quite shocked that theu deemed themselves to making an exceptional gesture when their product quite honestly terrible and they would have happily kept all my SKM payments while knowing the watch was not working. The replacement came two weeks ago. The set up email did not include a phone number so I had to chase that, then the watch could not find a network so Moochies told me to connect to WiFi only, which would mean the watch did not work outwith the WiFi area. Then the app would not read the QR code! I was then told to send a video of the app trying to read the QR code, the video was rejected by Moochies twice for being to long, even once reduced to 4 seconds. When I pointed this out Moochies asked for my original proof of purchase. I sent this and asked for a refund as clearly their technology has some major issues and I have now seen so many other poor reviews. Moochies informed me that no they would not refund and they have a 30 day returns policy! I have pointed out that I have waited so long as I trusted that they were discussing the issue with IT but they are not interested. I would absolutely avoid this product.

Oh my god. The worst purchase ever. This is impossible to connect. Watch and the app isn't working properly. I'm so disappointed. My son received it for his birthday and he was looking forward to it. I can't believe for such money u get an absolute piece s..

My son received a moochies watch for his birthday, I followed the instructions and purchased a sim deal online and downloaded the app on my own phone for him. It took 3 days to connect to the network on the watch... I also received an email with his "phone number" and where the number should have been it was blank so I still do not have a phone number for the watch and therefore it can't be used. I have emailed the company as there is no customer services number to ring for help and I feel I will be waiting a long time for a reply which I'm pretty annoyed about considering I just paid £22.50 for the sim. If this isn't resolved I will be cancelling this with my bank and returning the watch. What a disappointment, he was delighted to get it as well 😠

TERRIBLE DEVICE!

Since purchasing our watch 4mths ago, we have had nothing but troubles, start up and connection issues! After 4mnths no resolution nor communication from Moochies support, however we are still paying $27 a month for a service we haven’t been able to use!

If you are considering this device for your child, DON’T it’s the worst thing we have purchased and causing more stress than necessary for our little one who still can’t contact mum and dad!

Complete waste of money, SIM card still not active even after month. No way we can cancel the plan. Still deducting money for the service not even provided. Watch only work on wifi. Completely useless.

We bought the Moochies Odyssey watch for our daughter for a Christmas present thinking it would allow us to keep in touch for pick ups after swimming etc. However..... Its totally unreliable and we have had so many frustrating glitches that we are giving up. Big waste of money and time. The problems range from the location not updating and being stuck in a location in China (when we live in NZ), the microphone not working so needing to factory reset several times to get it going again, the cell reception is terrible so you need to be in good reception or generally outside buildings before it works, the battery goes flat before the end of the day... the list goes on. The help desk is responsive, but there are just too many issues with the watch to bother with. We have lost confidence in being able to actually contact our daughter when we need to so will look at a phone option rather than this. The product should not have been released to the market in this state. Total waste of money. Would put it on trademe but I would feel too guilty selling it to anyone else, so it will go in the bin.

I bought it for my son. He never used and we were charging every month. I requested via email to cancel my account, but still I am paying. I contacted service centre , and they are not all helpful.