montagneparfums.com Arvostelua 

As a first-time customer, I was genuinely excited to try Montagne Parfums after hearing positive things online. Unfortunately, my experience left me extremely disappointed—not just with the fragrance, but with the company's customer service.
The fragrance I received was not defective, and I never claimed it was. I simply felt that it did not meet my expectations in terms of scent, performance, and overall value. Understanding that fragrances are subjective, I reached out respectfully and requested a goodwill partial refund. I was not asking for a full refund.
Instead of making any effort to keep a first-time customer happy, the company refused to offer any compromise whatsoever. The only thing they offered was a 20% discount on a future purchase, which would require me to spend even more money with a company after I had already expressed my disappointment.
When I explained that I wasn't interested in spending more money and was simply asking for a reasonable goodwill gesture, they stood by their decision and made it clear they would not budge.
Every company has the right to enforce its policies, but great customer service is about more than simply quoting a policy. Sometimes it's about showing flexibility and valuing customer satisfaction, especially for someone placing their first order. In my case, I felt there was no attempt to meet me halfway or create goodwill.
If you're considering buying from Montagne Parfums, understand that if the fragrance simply doesn't work for you—even if you approach them politely and ask for a reasonable compromise—you may receive no accommodation beyond a coupon for another purchase.
Unfortunately, my first experience with this company will also be my last.

Shipping was fast and product was packed well, however that is where the positive experience ended. When I opened the box the bottle had leaked. The cap was loose and product had leaked. I immediately took pictures and sent to them in an email explaining how I received the product. They responded that I could ship the product back to them at MY EXPENSE and they would inspect the bottle. The cap was loose which I tightened to prevent further leakage. I responded and explained this and requested a label to which they replied they were unable to send a label and the product would need to be returned at MY EXPENSE. I again replied that the lid was loose and had been tightened so their investigation would be inconclusive. They are refusing any assistance. I’ll file a claim with my credit card company at this point. I had high hopes but the customer service is absolutely terrible.

Aucune nouvelle de la commande, la carte a bien été débité par contre. Je leur ai envoyé un mail, j'attends d'avoir une réponse mais vu les avis je ne me fais pas trop d'espoir

The absolute worst customer service I have ever experienced in 25 years of online purchases. I can't even comment on the product because they haven't shipped it and have only answered one email in 4 weeks saying if I want it I must pay additional shipping, which is legitimate, however I responded saying I'd like the refund and 2 weeks later nov response. The absolute worst. They just DGAF

Horrible company. I've ordered a month ago and haven't heard a single thing from them even though I've e-mail them like 5 times.

I recently ordered from Montagne Parfums and, while the product quality is okay, the overall experience left a lot to be desired.

The biggest issue was the processing and shipping time. It took 20 days to receive my order here in Canada, which is significantly longer than expected. To make matters worse, the packaging was completely impractical. They used an unnecessarily large box just to ship a small packet of perfume. This oversized box ended up costing me an extra $25 in import duties from DHL.

While the fragrance itself is fine, the combination of long wait times and extra hidden fees makes for a frustrating experience. I’m not likely to order again.

Amazing high quality 1:1 inspired by fragrances. Small independent shop out of New York, USA. I personally have 9 of their parfums/colognes which I've purchased over the past 3-4 years. Shipping is decent. Im here in the Midwest and it takes about 1 week to receive my items. These items are made to order, so once received they have to sit for 1-2 months before they reach their full potential. Love these guys!