Monta Arvostelua 4 371

Kan ikke udbetale mine penge fra Wallet, har siden d. 31.03.2026 prøvet at få udbetalt mine penge fra monta, de har ingen kundeservice man kan ringe til og dem på chat siger hele tiden de ville tjekke op på det men ingen held, jeg vælger herfra at gå videre til Forbrugerombudsmanden og tage dem i retten.
Mit monta id: 1792121

Day 9 and still no holding deposit back!!! What’s worse is they hold £50 and then take the cost of the charge!! How can it take 9 plus days to refund the holding deposit AVOID

Why does Monta take days to remove the £50 holding money
I will not be using again
Worst app I have ever used

Home charger showing passive and not registering. After trying a few AI generated help articles I asked to speak to a person. Dina was great. She could see the charger was connected and we reset. Had been working till I’d used another Monta charge point on holiday. Turns out I had created a second account. Logged into the original and all good and back to normal. Thanks.

Fuyez ces bornes de recharge qui vous prélèvent plus d'argent que le montant de votre recharge

Review removed by MONTA previously with no reach our from customer service.

constant issues with charger being "disconnected" every morning im having to spend 10-15 minutes rebooting, disconnecting, and re-configure the setup just to charge the vehicle.

customer service will provide absolutely 0 help with "connection problems" despite it clearly being a software or app issue.

charge point connected via both 2.4 & 5ghz options and both still creating the same issues.

current MONTA Stability at 43% with 33.3% errors recognized

can not recommend this product at all until this issue is resolved.

Super service, jeg havde en lader stander her hjemme som skulle aktiveres med appen det gik fint med placeringen via GOS fejlede, jeg skrev frem og tilbage i deres app i kundeservice og de fik løst problemet kort efter super service

constantly blocked from our account after paying invoices by a paywall- been like this since December 2025

support considers what is helpful and just closes the complaint without anyone confirming if the issue is fixed.

account managers aren't helpful. glorified link givers.

så mange tekniske fejl og ai bots der besvarer..

de ville have mig til at betal 2500DKK ekstra pga. en fejl i deres invoicing system. det har taget over 4 måneder at få fikset.

Sämst, håller forfarande min pengarna efter 3 veckor

Once again, the designers of an EV charging system seem in capable of building an app that works. Can someone please tell me why I can't just plug my f@#king car in and charge it. I plugged into the charging station, if course nothing happens. I open the app, and it's not at all obvious how to start a charge. The charging station has a QR code. So I scan that, but I get a generic error message saying it doesn't work. I add a payment method on the app. I try search for a charging station, like, I don't know, the one I'm standing beside. Can't find it. Can someone please design a system with an intuitive, frictionless workflow. Instead it seems at every point monta didn't want my money. If I could give the app - 1 star I would. It was a dreadful and frustrating experience

Gjorde opmærksom på en sikkerhedsbrist, hvor brugere kan tilgå andres ladestandere med administratorrettigheder. Jeg gav en udtrykkelig trin-for-trin til, hvordan man kan genskabe dette. Men deres Kundeservice gad ikke engang forsøge, og de gad heller ikke videresende det til Montas udviklere, da jeg bad om dette. Faktisk ignorerede de bare, hvad jeg skrev, svarede i øst, og lukkede henvendelsen. Ærligt talt komplet inkompetent kundeservice.

Jeg har nu i snart en måned forsøgt at få mine penge tilbage, som uretmæssigt er blvet hævet på min konto den 9. februar 2026.
Jeg havde problemer med en ladestander og der blev hævet kr. 500,- med det samme og uden jeg overhovedet fik noget strøm på.
Jeg har forsøgt at kontakte jeres såkaldte support, MEN DET HAR IKKE NOGET MED SUPPORT AT GØRE!
Hver gang jeg har sendt endnu en rykker, får jeg et autosvar fra Melanie:
Dear ...,
This is Melanie from Monta Support.
I recently followed up on your support ticket #456864, but I haven’t received a response over the past four days.
Based on this, I’ll assume the issue has been resolved, which is great news! 🎉 I’ve marked your ticket as Solved so you can focus on what you do best, and I’ll turn my attention to assisting other customers.
However, if the matter is not fully resolved, don’t worry! Simply reply to this email within the next few days, and your ticket will automatically reopen for further assistance.
Thank you for choosing Monta.
Best regards,
Melanie
Monta Support"

Hvorfor sender i ikke mine penge retur???

Vi har desværre Monta ladestandere i vores rækkehusforening, og der er gang på gang problemer med appen. Og når man skifter bil, går den nærmest helt kold! Man kan ikke komme i kontakt med en "person" der kan hjælpe når appen pludselig ikke virker. Kun en elendig chat, der giver standard svar man ikke kan bruge til noget som helst.
Personligt er jeg gået helt væk fra at bruge foreningens Monta og lader op hos Clever istedet, og arbejder for at Monta bliver skiftet helt ud hos os.

Det er helt umuligt at få noget support. Man får en AI support, der ikke hjælper. Trods ihærdige forsøg har jeg ikke fået fat i et menneske eller kvalificere support fra AI

Received an AI response to a complaint.

Når man skal opsige sit el refusions abonnement, skal man selv have fat på Norlys. Selv om det er tegnet gennem Monta.

80 dollar hold and didnt even work literally insane

Avoid at all cost!
More than 50 percent of the time I've used the chatters they installed at my gym it's taken my money and the charge hasn't worked. Customer service is terrible (if not just a bot)