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Moneypenny Arvostelua 

470
•
TrustScore 4.5/5 tähteä

4,5

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Amber, our account executive, is always there for us when we need her. She ensures we have updated information, that we are well informed, have the most recent data, and that we make adjustments that... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Thalia was pleasant, friendly, professional and thorough. She was able to verify who I was, assist me with logging on, add our companies 2 accounts to one file so that I don't have to have separate l... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Lulu is an excellent representative of your company. Her prompt response time and deep understanding of our needs reflect the outstanding level of service and professionalism your team provides. She l... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

The onboarding team is very thorough and they understand their process and systems very well. They have the ability to listen to your needs and tailor their service to your business needs. I was imp... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Puhelinpäivystys

Yrityksen kirjoittama

Moneypenny is the world's leading customer conversations expert designed to help businesses in the US and UK enhance their communication with customers through a combination of human expertise and advanced AI technology. With over 25 years of experience in the industry and more than 180 million conversations managed, Moneypenny specializes in delivering trusted and efficient caller experiences that are essential for building lasting customer relationships. Targeting a diverse range of organizations, from small businesses to large enterprises, Moneypenny supports tens of thousands of clients by managing over 40,000 conversations daily. The platform is particularly beneficial for businesses that prioritize customer engagement and seek to optimize their communication strategies. Moneypenny's services include answering calls, capturing leads, managing customer inquiries, and providing seamless omnichannel support, ensuring that every interaction is handled with professionalism and care. One of the key features of Moneypenny is its unique integration of human agents and AI technology. This combination allows for personalized conversations that align with each brand's identity while adapting to the specific needs of customers. Available 24/7, Moneypenny ensures that businesses can respond to customer inquiries at any time, leveraging AI for efficiency while relying on human judgment and empathy when necessary. This dual approach not only enhances the customer experience but also helps businesses maintain a consistent and professional image. Moneypenny stands out in the customer conversation management category by focusing on the delicate balance between automation and human interaction. This enables businesses to strengthen customer relationships, protect their reputation, and grow with confidence. By providing a reliable partner for customer conversations, Moneypenny empowers organizations to seize every opportunity and foster a supportive environment for their clients, ultimately driving satisfaction and loyalty.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

470 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 87 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 2 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(470)

115 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

MoneyPenny is awesome!

Deborah, Rachel & Skye were great throughout the process! I hope you know what an amazing team you have - special shoutout to Deb for her patience and collaboration in this project. We appreciate you!

17. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

VoiceNation & their employees are excellent!

VoiceNation seems like the most thorough AND budget friendly receptionist service. They have a myriad of plans that can fit your needs, and I feel like my business is in very good hands when new clients call.

Deborah was the first person I met with and she was prompt, friendly, explained everything well, and was super patient with me when I had a bunch of questions. Would definitely recommend working with Deborah!

I met with Lauri the second day to finalize the onboarding process and go over the scripted responses for all the different scenarios and she was a joy to work with. She was also super personable, patient, funny, and it felt really nice to be meeting with a great person who I'm trusting my business needs with.

13. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

We're in transition of moving locations…

We're in transition of moving locations & staffing changes and know that we are in great hands with VoiceNation as they have been instrumental in assisting us with the calls. I appreciate that the appropriate people are getting the messages directly.

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Jessica is absolutely amazing

Jessica is absolutely amazing, i had multiple accounts that needed to be changed and reviewed, she was quick to get a meeting scheduled and when we ran out of time, she scheduled even more time to make sure everything was correct and ready to go! she answered all of our questions and concerns and was extremely knowledgeable! she set aside so much of her day for me yesterday and im grateful! she went above and beyond to make sure we were happy with the service and mitigate the issues we were having!

2. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

Amber is incredibly helpful

Amber is incredibly helpful! She's very responsive, always open to collaborating and able to resolve problems quickly! She has gone above and beyond to support our team. I am grateful to work with Amber and feel she is an invaluable member of your staff.
The only reason that this is not 5-stars is due to some of the operators not following protocol, which is not in Amber's control but does impact the overall experience with VoiceNation. Amber herself is 10 stars!!!

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Responsive, positive patient experience.

I appreciate working with VoiceNation. Jessica is great and always responds quickly. She proactively reaches out when our patients have questions. She is truly a partner in ensuring our patient experience is positive.
Libby Goode-Grasmick, CSO
Sunrise Community Health

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amber is the most amazing account…

Amber is the most amazing account manager we have ever worked with!! She is a wonderful resource when there are issues, is extremely knowledgeable and always eager to assist when needed! Even if it is after hours :)

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Great work ethic

Amber had great follow through. I appreciated her honesty and ability to help me work through the process.

30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amber has been amazing to work with.

Amber has been amazing to work with, as our new account manager we just love having someone onboard who can be proactive and fast when changes are needed. She has come up with ways to simplify the system to work better for your managers and owners when calling in after hours. As of today, we truly enjoy working with her and everything she has implement for our company.

30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amber Johnson is excellent

Amber Johnson is excellent. She listens to my request and tells me how VoiceNation can implement my request.
She always responds quickly and has a positive attitude.

30. huhtikuuta 2024
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Amber - Rockstar !!!

Amber has been so extremely helpful for our VoiceNation transition. Recently helping us to understand our bundle and how it works. Amber is proactive in resolution.

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

I am never impressed with a company…

I am never impressed with a company that makes it difficult to cancel service. I am now trying for the third time to cancel my voicenation service. No one ever gets back to me.

Today I spoke to a customer service rep who claimed that there is a 30-day cancellation policy - which is absolutely not what their website says.

1. toukokuuta 2024
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Good morning, I am sorry to hear of your frustration with our service. I show that your account has been cancelled. I'm happy to discuss with you our cancellation policy. Would you please call us at 866-766-5050 Option 3.

Saanut 5/5 tähteä

Best customer service

Jessica has been such an asset since we have started using VoiceNation. Anytime I have had an issue she has jumped in and taken care of it. Her customer service is unmatched. Thank you Jessica!

20. huhtikuuta 2024
Oma-aloitteinen arvostelu
Moneypenny-logo

Vastaus yritykseltä Moneypenny

Jessica is certainly a star. Thank you for acknowledging her and for your business.

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