Modern Home Interiors Arvostelua 

226
•
TrustScore 4.5/5 tähteä

4,5

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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Delivery was prompt and hassle free. Delighted with purchase. Looks good and finishing touches are nice. My only criticism would be mirror flimsy and does not fit full size hangers but if using shel... Näytä lisää

Saanut 5/5 tähteä

Bought 2x lamps from Modern Home Interiors. Delivered directly from manufacturer. One was damaged and we realised the item was too large for the setting. Usman was very helpful over the weekend in org... Näytä lisää

Saanut 5/5 tähteä

Great value for money. I just found some amazing decoration such as a patterned duvet set, a fashionable tray, cushions, wine glasses, dried flowers and Valentine's little plates for an amazing... Näytä lisää

Saanut 4/5 tähteä

Ordered a gorgeous umbrella stand. Arrived in good time, but had been damaged in transit. Contacted customer services, and Usman was all over it - sent the label for the return, and once i'd confirmed... Näytä lisää

Yrityksen tiedot

  1. Huonekaluliike
  2. ja myös
  3. Remonttitarvikeliike
  4. Sisustusliike

Yrityksen kirjoittama

Modern Home Interiors are an online furniture retailer specialising in luxury and contemporary furniture within the UK. Nationwide delivery through our 2 man specialist team. Bedroom, Living Room, Dining Room, Home Accessories and more.


Yhteystiedot

4,5

Erinomainen

TrustScore 4.5/5 tähteä

226 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,5

Kaikki arvostelut

(226)

10 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 3/5 tähteä

Quality Issues

Ordering and delivery were fine but, the build quality of the item purchased was had manufacturing issues which were a nightmare to resolve. A supplier problem but, MHI should ensure that their products are of quality.

11. tammikuuta 2022
Modern Home Interiors-logo

Vastaus yritykseltä Modern Home Interiors

Hi George,

Thank you for your feedback. We can confirm that your comments and additional feedback that you provided via email have been forwarded to the QC and manufacturing teams involved to evaluate.

We have not had any previous issues like this with the Salerno oak bed frame, with it being a popular selling item which is the reason why we continue to stock this item. We do try and ensure to the best of our knowledge that all products are up to the standards we expect for our customers.

We are sorry if you were dissatisfied with any aspect of the products or assembly process on this occasion.

If you would like to discuss the issue any further please feel free to contact us at info@modernhomeinteriors.co.uk.

Kind regards,
Customer Service Team
Modern Home Interiors

Saanut 5/5 tähteä

Absolutely brilliant

I cannot recommend Modern Home Interiors more! From start to finish it was a pleasure dealing with them, especially Adam went above and beyond! We had a bed on hold for months waiting for our home to be finished, nothing was too much for them, it definitely was a welcome gesture for what was a very hectic time for us. Highly recommended and would definitely use again.

14. joulukuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Brilliant

Brilliant, love the table, really good communication from the company, great price.
Delivered when they said it would be. Delivery guy was really pleasant
Would definitely buy again from this company, and recommend them
5 STARS
Thank you

13. joulukuuta 2021
Saanut 5/5 tähteä

A great company that values its customers

I would just like to agree with all the comments about the exceptional levels of customer service. I would highly recommend them and would use them again in the future.

I had ordered a number of items including a couple which turned out to have manufacturing defects. After reporting these issues Adam worked tirelessly to try and resolve them with the suppliers. During the whole process the support was handled very efficiently and professionally and there was always clear communication which gave me great trust that the problems would eventually be resolved.

9. joulukuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

best customer service

To be honest it’s the best customer service in the uk! They reply very quickly, and they sort any issues quickly, we ordered 6 dining chairs and they are very well made and of great quality

28. marraskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Fantastic company

I Wanted a Julian Bowen sideboard and table, I found modern home interiors by chance whilst searching the web, I have never brought furniture without going into a shop and seeing it, from speaking to Adam to ordering the furniture the customer service and staff were fantastic, I was given a choice of delivery date , the couriers were great we are in our middle seventies they brought the furniture into our home with no problem they were all fantastic, will buy from them again.

11. marraskuuta 2021
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

Lovely selection of furniture

Lovely selection of furniture, redesigned our living room on a budget with the staten furniture range. I had to pre order some items due to stock shortages but overall happy with the service and quality from Modern Home

8. marraskuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Scammers

Scammers! Avoid at all costs! We ordered a dining table back in September to be delivered to my partners flat on first floor. Payment went through and we received a confirmation. We received a notification on 7th October that item was shipped and we will receive it within few days. We received a phone call from the delivery company called Panther Logistics ( they have a reputation for being terrible). A lady left a voice mail to call to arrange a delivery. I rang the number about 10 times but no one would answer the phone.
A week later I received a call from same mobile number which was Panther to arrange a delivery. I was told that they won’t deliver it to the first floor and would leave it on the ground floor. I challenged it and told her no one told me when I placed this order that they wouldn’t deliver the item to the first floor. I told her that I would need to speak with retailer about this. I tried to find a number to call this company but couldn’t from their website. I finally found a number on google and rang but it was directed to a mobile. I spoke to a guy called Usman. He told me that no company in the UK deliver this item to the first floor and I would need to accept it or face a handling fee of 20% if I was to cancel it! I told him that isn unfair but agreed for them to deliver it to ground floor flat to enable us to unpack and inspect it. He said he would contact the delivery company to organise it. 2 weeks later I heard nothing and chased again only to be told the delivery company only deliver in my area every 2 weeks and it will be delivered next week.
Following week nothing happened and I chased again. This time I was told that I may have spoken to the delivery company in a bad way so they are not delivering it. This was most ridiculous thing I heard in my life that a delivery company is saulking and holding my item hostage because they didn’t like me telling them to deliver the item to first floor as I paid for it!
I was then threaten with handling fees so cant cancel it. I was told by Usman again because the delivery may take 6 weeks I can’t do anything and only have to wait and wait. I then received abusive and harassing text messages from Usman which I couldn’t believe it from a business. It got to the point that I had to report this to the Police. All I wanted was to receive the good I paid for nothing else!
As I had paid for the item with my credit card I then made a claim so I could get my money back. Usman then though he was clever and issued a refund on Sunday! He of course deducted 20%. He also told me that I don’t know anything about credit card and he knows everything. Well working fro credit card company for 10 years I know my rights and expecting a full refund. I will post pictures of harassing text messages from Usman on Google to warn other to think again before buying anything from this one man band company!

8. marraskuuta 2021
Modern Home Interiors-logo

Vastaus yritykseltä Modern Home Interiors

Hi,

Thank you for your feedback of your order for 1x Ramiro Dining Table White

While we appreciate you taking the time to review your experience we must add that there are quite a few false statements in your review that we would like to clarify for our customers.

We are a legitimate company, privately registered in Scotland (SC678023) and we follow the same procedures for all orders by adhering to our legal policies which are listed online for all customers to view before making a purchase.

The only reason why a deduction was made from your refund was because you requested to cancel an order after the item had been shipped. For heavy goods items such as marble dining tables it can be very costly to send, this particular delivery cost us £120 to book in with the courier company which was pre-paid and booked in. We offer customers full refunds on all items cancelled before an item is shipped, however in an instance where an item is shipped and a customer would like to cancel, we reserve the right to deduct the shipping and handling costs associated with the order for fair practice.

We were more than happy to continue with the 2nd delivery attempt but you had threatened us with going to your credit card company because you were not happy with the delay. Please note that when you placed this order it states 6-8 weeks and it was within WEEK 5 that you started threatening action with your credit card company which is not very fair.

We did not want to take a risk of sending goods where a customer has claimed their money back and therefore we would lose the goods and the item, so we cancelled this order as you requested.

The delivery time that is listed on the product is 6-8 weeks. This is listed on the product page before you place an order. We also advised you of this via email. We received our stock in sooner within 2 weeks due to a previous cancellation and we phoned you to let you know that we can dispatch this much sooner than the 6-8 weeks listed timeframe. You said this was okay and we processed this via 2 man courier. The only reason why the courier did not deliver your goods yet is because you gave them verbal abuse over the phone, where they were then forced to contact us directly and advised us that they will no longer be delivering to you due to your behaviour. We have physical proof of a complaint made by the courier against yourself due to how you spoke with them. You argued with them because they simply advised that they would not bring a marble table up several flights of stairs in your apartment building. Please note that it is stated on the product page 'GROUND FLOOR DELIVERY ONLY' , it also states this in our shipping policy. If there was a lift or easy access the delivery team would bring this up for you but when there is no easy access, then it is not possible. Despite this, we spoke with them and asked them to please re-book in the delivery and that you would not continue to behave or speak to them in this manner - following this they advised a new delivery would be booked.

To summarise, the delivery was planned and booked in to be delivered in WEEK 3 of a 6-8 week delivery lead time. We find it quite surprising for a customer to even consider leaving a bad review when they have agreed into an ordering contract of 6-8 weeks. It was delayed only due to your argument that you personally had with the courier. Had you not argued with the courier or gave them abuse over the phone, the delivery would have been completed. Companies do not tolerate any form of abuse as was displayed by yourself, so please refrain from this type of behaviour in the future when speaking with members of the public. You then threatened to claim your money back so at this stage we cancelled your order and deducted any shipping and handling costs in line with our shipping policies and terms and conditions.

Many customers understand the costs associated with heavy goods deliveries and we tried to explain this to you over the phone, however you took this as harassment which was the opposite of what we are trying to do, we just wanted to be informative.

You have also mentioned something about Police and that you contacted them, this seems very unnecessary and we have not done anything to suggest you would need to do this.

Also, taking a look at your TrustPilot review account it appears that you have only left 1 star reviews for all companies that you have shopped with, seems to be a recurring trend and in future you may want to consider that you may be at fault in certain scenarios and it is not always the other person to blame!

Please do not leave us negative feedback for an error that was made by yourself, it is extremely unfair for a company like ourselves when we have not done anything wrong in this instance - we even planned to deliver this early for you and thought that this would be appreciated!

We would therefore appreciate if you could kindly remove this feedback.

Kind regards,
Customer Service Team
Modern Home Interiors

Saanut 5/5 tähteä

Dining chairs

My new dining chairs are beautiful and they match my table. The service I received via Adam through customer service was excellent and I would recommend them to family and friends.

1. marraskuuta 2021

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