Mobilia Canada Arvostelua 10

We visited Mobilia in Pte Claire Montreal. Joe Mahout was very helpful and accommodating dealing with an exchange and helping us with or purchases. Stefanie on the design side gave us insight to matching colours for rugs and accessories. We will make all our future furniture purchases with these two very helpful employees.

Horrible after-sales service.

We have been waiting for our sofa for three months. We contacted customer service directly by phone because we received no response by email despite multiple follow-up requests.

On the phone, we were told to follow up by email — which is exactly what we had already been doing, without any reply.

Furniture is very nice, but the delivery experience was dreadful. The delivery personnel are not properly prepared or experienced. They did not protect our floors and very nearly damaged our home, with mud, snow, and dirt on the floors and walls. You pay a fee to go through something like this? It's ridiculous. Never again.

Today, I received the purchased items, and I must express my disappointment.

For the Queen bed:

- The bed could not be assembled.

- The items shipped do not match what was ordered.

- There is a damaged corner wooden piece supplied.

For the corner sofa recliner:

- The two sections of the recliner are different colors.

- The recliner motor works inconsistently.

- The condition of the packaging—ripped, taped, and dirty plastic, along with ripped and retaped cardboard—suggests that the items were repackaged.

- The control station has loose screws, and the fabric condition indicates that the reclining section is likely a floor model.

This experience has been far from satisfactory.

We purchased a modular sofa from Mobilia a few years ago and, at the time of sale, were strongly encouraged to buy the 5-year Zuchora insurance. We were told it would cover wear and tear and make any issues simple to resolve. Unfortunately, our actual experience has been the opposite.

Two years in, the sofa developed its first issue. What followed was nearly a full year of unreturned emails, multiple unsuccessful repair visits, and a constant need for us to follow up just to get basic information. There was no continuity, no clear point of contact, and long stretches where communication stopped unless we chased them.

Eventually, Mobilia approved a replacement piece and instructed us to visit the Burlington location before a specific deadline. We did — spending about an hour choosing the replacement and completing their paperwork. We were told we’d be contacted when the part arrived.

That call never came.

After more than a month of waiting, we contacted them ourselves, only to be told (in a surprisingly dismissive tone) that the replacement had been sitting there for some time — and that we should have called earlier. Today we went in to pick it up, we were unexpectedly told we needed to pay over $800+ because they had “no record” of the replacement request or the paperwork we had completed with their own staff. I had to sit there and call Burlington store to be interupted by a haughty staff member who lacked the understanding or manners required of a customer service representative. Lost another hour of my day and left empty handed, because there was no resolve yet again. At this point, we’ve lost hours of our time and all confidence in both Mobilia’s customer service, product quality and the value of the insurance they sell so aggressively (ZUCHORA HOME - be very wary). The process has felt disorganized at every step, with communication breakdowns and contradictory information depending on who we spoke to and a extreme lapse in resolution.

In our experience, the insurance was effectively useless, and the warranty process was far more complicated and time-consuming than it needed to be. Mobilia needs to be in the middle of the process but cannot help you in any way, whereas the insurance folks lack the communication skills within the company let alone with you as they payee. Buyers should be aware of what they might be walking into if they rely on post-purchase support. The product is an elevated IKEA product, with higher prices and MUCH worse customer service.

The whole place feels extremely scammy. We fell in love with a couch, but wasn’t sure if it was going to work in our space so we inquired about a return they don’t return anything. All sales are final. I don’t know how they can get away with treating customers like this. The poor reviews on Google and trust pilot really speak for themselves horrible customer service I would much rather shop somewhere that appreciates my business and respects me as a human being.

I’m incredibly disappointed with our experience with Mobilia and regret ever making a purchase there.

On July 19, I accompanied my retired parents to the Markham store (Ontario) to help them buy furniture for their new home. We decided on a 3-piece Sorena modular set, a matching loveseat, and a matching ottoman. At that time, the store had a 15% off promotion, and the salesperson emphasized that this was the highest discount Mobilia ever offered, urging us to make the purchase immediately as he couldn’t guarantee the promotion would continue. Wanting to take advantage of the discount, we made the purchase that day.

Shortly after, I called to see if we could swap the ottoman for a Wenzel glass coffee table before delivery. The store manager agreed but said that since the 15% promotion had ended, we’d have to pay the full price for the coffee table. I paid the difference over the phone, so ultimately, we received no discount on that item.

Unfortunately, this was just the beginning of a frustrating, drawn-out ordeal:

1. Inconsistent Information and Repeated Cancellations: Initially, we were told the modular set wouldn’t be available until end of August. But by July 24, I received a call stating that the modular set and coffee table would be ready for delivery on August 2. Then, the day before delivery, I was informed one piece of the modular was dirty and they would wait for a replacement to deliver the entire set together. This back-and-forth continued for weeks, with various representatives giving conflicting information about delivery dates and item availability.

2. Multiple Failed Deliveries and Incorrect Items: When deliveries did happen, they were chaotic and often incorrect. The first delivery included only the coffee table. The second was the loveseat. Then came the modular set – but they delivered an incorrect piece (an extra armless chair) and a washed right arm chair. Over five separate delivery attempts were made, with items either missing, incorrect, or rescheduled last-minute. This is not the level of service one expects, especially from a high-end furniture store.

3. Wasted Time, Money, and Effort: I took multiple days off work, losing wages, to coordinate these deliveries. Each scheduled delivery required me to drive over an hour from Toronto to Keswick to be at my parents’ home, only to be canceled or delayed repeatedly. I spent countless hours on the phone with Mobilia’s customer service, delivery department, and dispatch manager, often with no clear resolution. In total, this process took nearly three months to receive our full order, an ordeal that required over seven time-offs from work and more than 50 calls to customer service.

4. Deceptive Sales Tactics and Missed Promotions: When we purchased our furniture, the salesperson claimed that the 15% discount was the highest Mobilia ever offered and that it might not be available the next day. Now, however, Mobilia is running a 25% sale on all items, which would have saved my parents almost $1,000 if it had been available at the time. Not only did we miss out on a better deal, but we also experienced extreme delays and poor service, with Mobilia now advertising immediate delivery for the very pieces that took months for us to receive.

Overall, this experience has been a costly, frustrating ordeal. Mobilia’s coordination, customer service, and delivery processes are far below what one would expect, especially from a high-end furniture store. This process took nearly three months from purchase to complete delivery, with countless hours and expenses on our end. We will never shop at Mobilia again, and I strongly advise anyone considering their furniture to think twice.

My experience with this company has been the absolute most unprofessional shopping experience I have ever experienced in my 50 years. They had to ship a bed 4 times in order for me to revive one that wasn’t damaged but would never contact me to let me m ow that the delivery was not coming each time. I lost multiple days of work each time waiting for the delivery and would only find out the delivery was not coming after I would call (having waiting all day). Even when I would call the company, I would be out on hold for a hour as they tried to ascertain where the delivery was before finding out that it wasn’t coming. This process, where I had no bed for 4 months and slept on the floor. After the third time they told me that a manager from the company would reach out as it was unacceptable but even then no one called. I would never ever shop there again and have subsequently told everyone the same. We also have another bed with broken slats that came that way and they said they would send new ones but of course they never did. The most unprofessional company I have ever dealt with. I still can’t believe how many unpaid days of work they cost me and somehow this wasn’t a concern for them

The negligence of Mobilia Pointe-Claire branch delivery staff damaged our ceramic tiles, and two years later, we are still waiting for a resolution. Despite repeated complaints, the store managers lack of response over the past two years regarding the damage to our ceramic tiles is unacceptable. We’re extremely disappointed and expect better service to retain your customers. Please improve your efficiency towards customer satisfaction.

Purchased a Bed and a sideboard 6 weeks ago. Bed was delivered after I had to call like 20 times to get a response, however the sideboard was so damaged that it was taken back by the delivery men. These guys were arguing and shouting at each other in Russian during more than 1 hour. I was shocked by that, but since they were putting together the bed, I endured that. Then, no news, I had to leave a very large number of messages, emails as nobody never answers their queue line. You always end up having to leave a voicemail but they never call back. After numerous attempts, I left a call back number and 3 days after I received a call and a new delivery was booked. I explained that I live on the 3rd floor, they told me no issue, they are used to that. Well the delivery men showed but they told me that they can`t deliver because the sideboard is too heavy and they need a third man!
I had to leave I don`t know how many voicemails, emails, call back numbers before someone called me and booked another delivery. Guess what, the day prior to the delivery, I didn`t receive the automated message to tell me it will be delivered within the 4 hours timeframe and of course no one calls you back or trying to help.
I have submitted a dispute with my bank and requesting to have the sideboard credited + the white glove service fees in their entirety.
This is a scam company; they will do anything to prevent you from reaching out to them; that are very fast at cashing in but that have a very problematic customer, sales and after sales service. You have no idea all the frustration that I had to go through due to their lack of responsiveness and due to the fact that you can never talk to someone live!