Mobile Tyre Surgeons Arvostelua 

Asked the company 4 times for a receipt following payment to come out to me to assist roadside.

Used service 17th December. Reached out 4 times asking for a receipt. No receipt and no response on 3 occasions.

Referring to financial ombudsman. However the important info here is a service provided to a customer requires certain process and professionalism.

Non response, no receipt, says something about the company ethics so look elsewhere.

Update. Mobile Surgeons have responded. A call to me Saturday that blamed a member of staff who is no longer employed at company and they say they had a systems failure over Christmas hence no responses. I don't believe this as I got a what's app reply at one stage saying yes they would issue receipt.

The situation gets murkier and again points to a dysfunctional if not dishonest company. When they issued me an invoice the invoice amount didn't match what they charged me. Mistake, poor administration or just fraudulent activity. You decide.

Phone call to me Saturday by owner to explain everything that went wrong. Promise of a new invoice. 4 days later no new invoice.

So either they cheated me with amount charged and recorded a different amount for tax reasons or Indeed income reasons. Still no correct invoice and according to the owner. A mistake. Person rushed or didn't take care

Disfunction and I don't trust them. I've messaged today to say refund me and we leave it there.

Used Mobile Tyre Surgeons for two new tyres. Straight after fitting, the steering wheel started vibrating at motorway speeds. This was not an issue before. A follow-up visit to STS Tyre Pros confirmed all four wheels needed balancing due to the tyre swap, costing £38.80. They only refunded £19.40 and repeatedly refused the rest until the issue was escalated via Klarna. Poor communication and far more hassle than necessary. I would be cautious using them.

Dont normally leave reviews but these guys saved my bacon today - my tyre blew out leaing my car undrivable. Excellent cutomer service by whatsapp arranging for the technician to come at a prearranged time. Job done for £179 all in, and very speedy response.

Waited for two Michelin to fix on roadside for £350. Told 2-3 hours but finally came 4+ hours. Only use them if you can wait. Regretted for not checking other reviews beforehand.

Shocking service. I was told 60-90 mins to fix a flat tyre. I said I had a medical condition so couldn’t wait that long so was told 45-60 mins so I agreed and paid the deposit. I had to no updates and they refused to take calls, I did get hold of they and they said they dispatched someone within 5 mins of me paying. When the guy arrived, 95 mins after I first called, he said he wasn’t dispatched until 30 mins after they said, and he was still in bed. Such bad service and communication.

Waited over 3 hours for someone to arrive after being told 1 hour 30 minutes. Poor communication, I had to chase for updates myself. The tyre was fixed quickly once they arrived, but the delay and lack of contact made the experience frustrating.

I had a great service today after realising I had a flat tyre whilst out walking the dogs. I was in a bit of an awkward place as it was about to get dark and I was in a field. The lady who answered the phone originally said it could be up to 90 mins but when I explained the situation of where I was she managed to get someone even sooner. The guy who came kept me updated on route and found me. He was fantastic and had my tyre changed and sorted quickly even in the dark. Thank you!

Avoid this mobile tyre company at all costs, complete amateurs.

They came to repair a puncture on my Porsche 911 GTS and ruined the wheels. Used metal tools on the alloys, scratched and gouged them trying to get the tyre off, then couldn’t even finish the job properly, they actually repaired the tyre with it still on the rim. That’s how unskilled and careless they are.

When I confronted them about the damage, they offered a pathetic token discount that doesn’t even begin to cover the cost of refurbishing the alloys.
Since then, the team has ignored every message, and when they do reply, it’s with AI-generated excuses, literally ChatGPT-written (with "ChatGPT Says:") responses pretending the owner isn’t available.

This is a company that takes zero responsibility for their mistakes, damages customers’ cars, and hides behind generic messages instead of owning up. If you care about your car, do not let these people anywhere near it. They’ll leave you with damage, lies, and silence.

Flat tyre - left on drive to deal with after work. Arranged everything at 9.30am, and they arrived on time when arranged. Nice chap - felt safe with him, and work undertaken was all professionally done. Would definitely recommend.

Great easy communication on WhatsApp, price options provided and technician with us in 30 minutes!
Fantastic service at a reasonable price.
Highly recommend!

Fantastic service. They came out withing 45 minutes of the call. I thought I only needed a puncture repair but but the inner tire was badly damaged. They charged £70 for a new tyre which was very reasonable given the circumstances.

Very helpful and friendly technician, would highly recommend!!
A+++

My daughter and I were stranded in west London many miles from home with a badly damaged tyre. The office leader Ryan was very helpful and professional in sending out one of his team with a replacement tyre as quickly as he could. Due to heavy rush hour traffic, it took the tyre fitter Catalin some time to reach us. But we were so relived and grateful for his friendly and highly experienced help to get us on our way. He was our saviour and a great credit to this reliable tyre service organisation.

Customer Service at the outset - setting up the appointment etc - was very smooth. Abdul, the fitter, communicated very appropriately, both when he picked up the job and when just a few minutes away and then proceeded to do the job very efficiently. More to the point, he was just "a nice guy".

I don't recommend them I had weel bolt stripped,they sent me a technician he made it worse and made the repair unrepairable,they acknowledged the damage they caused but didn't offer a solution, I had to go and pay someone else to do the job. They are unprofessional and unfriendly like they don't care about their business reputation, don't use them.

Abdul is excellent for his tyre fitting, very speedy to arrive, professional and polite. Thank you for this service, will use again

I really don’t think taking advantage of ppl in bad position is ok. They wanted to charge me £180 for a second hand tyre which is £35 in the shop + service included. I was ready to pay £90 because the extra £55 are for coming and installing it, but this is just unacceptable…

Amazing. Instant response and updates on WhatsApp. Tapped 'send location' and they gave me a time of 40 minutes to get to me on the M4 which I was very pleased to accept. Dark and cold. They sent their fitter who was on time. And by the way, much faster than the AA offered me for recovery ONLY (they wanted 2 hours).

The tyre fitters arrived, very friendly. Did everything in 20 minutes. New tyre. Brilliant service.

These guys are super fast. I called them at 1 am on New Year's eve and they reached me in 30 minutes. Mubeen was super helpful and changed my burst tyre quickly. I highly recommend them