mob Arvostelua 395

Love Mob and have enjoyed using the app having used their books and social media prior to joining.
The app searches possibly could do with a little refinement as I am sure I have missed out on some of the recipes when looking for some inspiration.
Recipes are varied, imaginative and inspiring.

The recipes on Mob have made cooking for the family so much more interesting .There is always something for every dietary need and is my easy go to weekly meal planner. I have recommended Mob to many friends and will continue to use this as long as the recipes keep coming!

At the time of purchasing a subscription for a year, I found I actually never used the app for recipes, tips etc. One year on, I had no notification that the next subscription was imminent...had I have known I would have cancelled the £35 payment. Instead it came out at a very inopportune time that made my bank account go in to the red. I contacted them immediately to ask for a refund, heard nothing back - no receipt of acknowledgement for the email, or they will look in to the issue and get back to me. They have totally ignored all messages (two emails and one via social media). After having read other comments regarding the dreadful Customer Service, there seems to be a trend with avoiding customer resolution. Absolutely awful level of customer service and I do not recommend.

Customer service got back to quickly and sorted my issue no problem. Thanks Charlie!

The true colors of a company come out when you have a problem to resolve. I had to cancel my subscription just due to lack of time, not because of any dissatisfaction with Mob. It was handled professionally and quickly. After my initial request, I was asked for further information. My refund was issued within a minute of my sending the email with the requested information. I appreciate the professionalism and kindness, and it tells me everything I need to know about Mob. Thank you, Charlie. You represent the company really well. Hopefully I will be back!

Was offered a 7 day trial but was charged for the year immediately. Refunding through Google Play isn't possible and Mob ignores you on literally every communication channel. Terrible service and the app isn't worth the money either.

If I was able to provide minus star I would. I have been contacting them to cancel my trial subscription before it took payment from the Wednesday, payment taken Saturday and now on the Monday are still not able to illicit a response from anyone either by email or through the app.

Funny how they reply quicker to a bad review than a complaint, weeks later still nonmsg from customer service but they replied within 2 days to my review here. The filter they talk about does not work, its all chicken n noodles. Rubbish company reselling you recipies that are free on the internet. Give you no where to cancel free trail, customer service does not respond.Sent over 10 messages and had to cancel my card in the end as they tried to take 34.99 a day off me! The recipes are all really basic and if you dont like asian food with chilli in everything dont bother anyway. All the recipes are things available free online. Save your money and hassle and dont bother!

Es ist unmöglich das Free Trial zu stornieren. Am Handy (iOS) wird es nicht unter Abonnements geführt. In der App wird dorthin verwiesen bzw. dazu geraten es am Desktop zu probieren. Auch dort geht es nicht, denn dort wird vorgeschlagen es am Handy zu machen.
Email an help geschrieben, aber keine Antwort erhalten. Wenn ich die Ratings hier lese, habe ich wenig Hoffnung dass das Problem rechtzeitig gelöst wird. Ripp off!

Update: Das Problem wurde rechtzeitig durch den Support gelöst, zum Glück. Ihr solltet jedoch diesen Bug lösen! Man kann sich mit einer Apple-Secure-Anmeldung nicht mehr eigenständig vom Abo abmelden. Das funktioniert nur durch den Support!

Lot of really inventive, fast recipes, many of which are budget-friendly. The team are really helpful and friendly as well!

I couldn't figure out a way to cancel my subscription from my account, so I reached out to customer service and they did it for me straight away, everything was resolved in a couple of days.

Thank you Andrea!

I’m in the USA so this review is coming from that lens. I absolutely loved the way it generates shopping list when you add the a recipe. That was my fav feature!! Would love if the measurements were in American metrics (I hate that I said that but it’s true), the meal definitely had more of a British sensibilities. I’m Mexican and didn’t see lots of recipes that spoke to me and some of the steps were confusing. I made the spicy lentils yesterday and it was unclear if the cauliflower went into the lentils or not. That happened a few times. Maybe having a video option would make it more user friendly. Lastly, canceling the subscription should have not taken as many steps as it did.

I wanted to have a free trial as they say you can. However when I tried to cancel before trial period ended I was unable to without paying a 10 pound fee. This seems to go against the free trial. Emailed to ask advice but as yet no response

I got confused with my subscription and chose the wrong thing . I reached out with my information & was supported very quickly via email. The customer service was excellent, thank you.

If I could zero stars I would, no matter which way you try it is impossible to cancel the subscription, I contacted customer service which was a waste of time. Ended up having to have my bank block them to stop, even. Im on my way they are still trying to take payment every month. The worst app I have ever used.

I have really enjoyed using Mob. It's been a super nice way to mix up my meal rotations on weeknights. And the team are super helpful!

The recipes are so simple but so good! When I had a problem with the subscription billing, Andrea reached out and sorted it out immediately. Well done!

Their customer service is their saving grace. Quick replies, kind and helpful.
The app is cool, and I could see it being very helpful to some people. However, I struggle with sticking to meal planning and am more intuitive with my eating, so I didn’t end up using it. I just downloaded the app out of curiosity to see what it does.
When I downloaded the app, I didn’t remember starting a free trial (perhaps since all my payment info auto-populates) so I thought I was just checking out the app using a free version.
When I realized I had been charged, I went to cancel the subscription and they make it impossible to cancel.
You can’t cancel from the app, it tells you to do it through the App Store, but I didn’t have any active subscriptions on the App Store. Then I went to website to cancel, and the “cancel” button just doesn’t work. I know it wasn’t my phone glitching because the “nevermind, keep my subscription” button worked fine and I tested this multiple times.

Great customer service - thank you Andrea.

Will resubscribe in the future

Interesting concept. Wish it had a bit longer free period to actually test the platform.

Very helpful stuff member online /by email