Mistertango Arvostelua 

219
•
TrustScore 3.5/5 tähteä

3,3

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

I'm a bit surprised with reviews as I saw them only after opening an account. But first contact with sale team was good with fast replies. Maybe a little bit slower with all documents verifications... Näytä lisää

Yritys on vastannut

Saanut 2/5 tähteä

Hello, Mistertango seemed to be a great experience, but some time ago, they decided to close our company's account and asked for a bank address to which they can send the rest of funds. I have given... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Really great Bank, best support ever! Highly recommend mistertango to everyone. No risk at all to lose your money! 100% save! Do not waste time for searching for any alternative Mistertango is the bes... Näytä lisää

Saanut 1/5 tähteä

Leider nicht wirklich seriös, dieses Unternehmen wirbt mit Öffnungen eines Business Accounts innerhalb von 24 Stunden. Nach über 1 Monat kam eine E-Mail das ich eine negative Bilanz auf meinem Konto... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Maksupalvelu

Yrityksen kirjoittama

Mistertango is a European fintech company providing payment accounts and payment services for individuals and businesses since 2014. Our customers get a dedicated IBAN to send and receive EUR payments, manage their funds, and access their account online through the Mistertango platform. We support SEPA payments across Europe as well as international SWIFT transfers, helping both private and business customers manage their everyday payment needs in one place. For businesses, Mistertango provides a convenient way to manage company funds, receive payments from customers and partners, and make local and international transfers. For individuals, our payment accounts offer a simple way to send, receive, and manage money online. Our focus is on making payments straightforward, secure, and accessible while providing personal support whenever our customers need assistance. Mistertango is a European Electronic Money Institution licensed and supervised by the Bank of Lithuania (Licence No. 11).


Yhteystiedot

3,3

Keskitasoinen

TrustScore 3.5/5 tähteä

219 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

On vastannut 90 %: iin saamistaan huonoista arvosteluista

Vastaaminen kestää yleensä yli kuukauden

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

3,3

Kaikki arvostelut

(219)

24 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

When opening an account on Mistertango

When opening an account on Mistertango, their mobile application has repeatedly failed. I just gave up hope, then I got an e-mail that my account was opened. Before they started using the account, they made a monthly service bill. When I want to close the account, they want me to pay the bills first.

I understand the charge for the service, but I don't understand which service is charged monthly from an account that has never been used.

Also, I don't understand why my right to close the account was taken away. There is a hidden reason in this business. I call out to the authorities from here, please close my account at no charge, this is my legal right.

Never forget that all the contracts you have prepared are one-sided, as long as you see your customers as sheep to be plucked, your customers will label you as fraudulent. If you really want to make money, you can start by not losing your customers this way.

I IMMEDIATELY REQUEST MY ACCOUNT TO BE CLOSED UNCLAIMED AND WITHOUT REQUESTING ANY FEE.

ANNOUNCED TO THE AUTHORITIES.

1. helmikuuta 2021
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

NEVER USE THIS SCAM SERVICE

NEVER USE THIS SCAM OF A SERVICE
I created a business account a year while. Then they blocked withdrawals as they had their own regulatory issues, of course still kept on charging outrageous fees for nothing.
Now they threatened me with legal proceedings for debt to be collected from me while I was never able to withdraw the funds originally committed to account.
It’s a real pain and at best a joke

20. lokakuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

AVOID, INSULTING CUSTOMER SERVICE, CASH LOCKED FOR MONTHS DUE TO COMPANY NOT COMPLYING WITH MONEY LAUNDERING REGS

Incredibly poor, my funds were locked up several months whilst this bank was investigated and fined €245k for not complying with money laundering regulations (search for mistertango money laundering to find reports about this)

Eventually I managed to remove my funds now they are chasing for monthly account fees that were only put in place after removed my funds and account is dorment (also still not stated on website)

Customer service is non-existant/insulting, please do yourself a favor and AVOID MISTERTANGO!

19. lokakuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

High monthly fees

High monthly fees (15 Eur) are requested. There are no such charges in alternatives.

2. lokakuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello, Mustafa!

The pricing depends on your payment plan and the country you are located in. You can find the pricing in the following link: https://www.mistertango.com/pricing/

We'll work on making the pricing better and more convenient for our clients.

Saanut 1/5 tähteä

The worst "bank" on heart

The worst "bank" on heart.
I had my business account closed overnight without any explanation. I had few money on that account and I don't know where they have gone...
Now they want some money from my Personal account maintenance, which I NEVER USED. they are fuck1ng ridiculous, scam, STAY FAR FAR AWAY from them.

18. syyskuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello!

We are sorry for any misunderstandings or inconvenience caused.

Please contact us at support@mistertango.com and we'll close your account.

Thank you for your cooperation!

Saanut 5/5 tähteä

Great service for our personal and business accounts

Great service for our personal and business accounts. I have not any complaints, always get and able to send money. Of course they asking about your activity - but I think if you are working legal it's not problem to answer to their questions. I read comments before - I think mostly were closed accounts and I think due to reason of their illegal activity.

Mostly I like that they are linked with crypto exchanges. Use several of them. Instant money transfer to exchanges is the best what they have.

15. syyskuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Dear T.K.

Thank you for your comment!

We are happy to hear that you are satisfied with our service. If you have any questions in the future - do not hesitate to contact us.

Best regards,
Mistertango Team

Saanut 1/5 tähteä

A fuir

A fuir. Trois semaines pour ouvrir un compte, un semaine pour le bloquer (sans raison) avec un solde créditeur jamais restitué. Et pour récupérer votre argent, c'est ZERO !!! Escroquerie

24. elokuuta 2020
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

0 from 5 worst banking site ever

0 from 5 worst banking site ever, my acc closed had money on it.

13. kesäkuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Let us inform You that if You account was closed with funds, You should contact us at support@mistertango.com.

Please be noted that we will withdraw Your funds, as soon as You will contact us.

Thank You for Your understanding!

Saanut 1/5 tähteä

If I could I would rate 0/5.

If I could I would rate 0/5.
This is definitely the worst banking experience ever.
In short, Mistertango is a liar and a thief :
1/ before opening a business account for my new estonian company, I asked specifically if they were able to issue the official certificate requested for registering the share capital contribution. They said "yes of course, we have many estonian client".
But in fact they can't. They provided me with a simple bank statement that was refused by the estonian registrar.
2/ during KYC process, they asked me to pay 400€ for setup fee from my personal account. I said that I would pay with my business account when it's opened but they refused. So I paid.
But then, when the business bank account was opened, they took immediatly 400€ more from the account without my consent.
3/ And just a few days after the account opening, I received an email saying that from now on they would charge a monthly fee of 100€ !!!

I just requested immediate refund and closing of the account.
I'll let you know...

5. kesäkuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Thank You for Your feedback. Let us kindly apologize for the misunderstanding between the two parties. We are currently communicating with the client, in order to solve the issues.

Let us kindly apologize one more time!

Saanut 2/5 tähteä

I will rate them 2 for now because when…

I will rate them 2 for now because when i try to transfer funds out of my account it does not work. Their customer service does not respond. I need some help

20. toukokuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello Daniel,

Thank You for Your feedback

Let us apologize for the inconvenience You have faced. Your request might be delayed due to the big workflow. Your problem is already resolved. Let us apologize for the delay and I hope You have not faced a bigger issue.

Have a nice day!

Saanut 1/5 tähteä

Ceci est la plus grosse arnaque que je…

Ceci est la plus grosse arnaque que je n'ai jamais vue, il vous demande de payer une avance en se protègent avec les mots magiques "cette avance ne sera pas remboursée" et 1 semaine après avoir envoyé l'argent il vous réponde même pas par un avis positif ou négatif. vous le découvrez vous-même avec une page bloquée et après les avoirs contactés il vous répond "je connais pas la raison" Honteux et encore Honteux j'ai perdu 300€ alors que j'avais fourni tous les document nécessaire certifié par un notaire que j'ai payé 12€ par document

18. toukokuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Good day,

Thank you for your feedback!

Could you please contact us at support@mistertango.com and clarify your situation in English? We are sure, that we will find the solution to it.

Thank you in advance!

Best regards,
Mistertango Team

Saanut 1/5 tähteä

NO CRYPTO FRIENDLY

Not open account here if you is a crypto Company baceuse you waste time... they say eare crypto friendly but lied... After entire and accurate kyc they not accept crypto friendly Company. This is a scam Company... avoid him ...be careful.

22. huhtikuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Dear Robby,

Thank you for your feedback!

Please be informed, that we are crypto-friendly Neo Bank as we state. Please note, that we thoroughly analyze each application for an account opening, so the reasons for the rejection might be very different each time. Please contact us for more information regarding this particular case.

Sorry for the inconvenience.

Best regards,
Mistertango Team

Saanut 1/5 tähteä

Società scandalosa che non vuole…

Società scandalosa che non vuole rimuovere il mio indirizzo e-mail dai loro archivi nonostante il fatto che cosi facendo loro violano la privacy 2016/679 con la scusante che loro hanno il diritto di conservarli ai fini fiscali per 10 anni. Precisiamo che un conto sono iban e dati ma non l'indirizzo email e poi questa banca dalla dubbia trasparenza non raccoglieva nemmeno i documenti di chi apriva il conto fino a qualche tempo fa.

21. huhtikuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Good day,

Thank you for your feedback!

Could you please contact us at support@mistertango.com and clarify your situation in English? We are sure, that we will find the solution to it.

Thank you in advance!

Best regards,
Mistertango Team

Saanut 1/5 tähteä

STAY AWAY

STAY AWAY

I don't usually write reviews, but I just had to this time.

This has to be the worst support (and service) I've seen in my life (and use a lot).
Their KYC process is absolutely ridiculous. They'll ask you for bunch of documents that are not even relevant to confirming your identity and income, while barely provide any explanation for it. One example is "ALL incoming and outgoing transaction at your current bank" (not just payslips, but ALL). I'm not even sure if it's legal requesting this kind of sensitive data. Even if you provide proof of income they'll still not be happy apparently and will reject your registration without even an explanation or reason. The support communication is even worse, you'll be lucky to get a reply to your e-mail in 2 days (note that they require to finish the absurd KYC in 5 days). No chat support available but only useless bot that's not good for anything. Do not buy any of their pathetic explanations that all of those documents are legally required by bank institution. I have multiple registrations at other similar services which was never the case. Also, people do not even provide this data to their local banks when opening accounts, this is no different.
I invoked my GDPR "right to be forgotten" and never looked back.
I'll advise you to think twice before even considering using this ridiculous service. (All those 1* reviews are there for reason for sure).

13. huhtikuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Good day,

Thank you for your review.

We are very sorry for your experience. We understand your viewpoint and remarks.

Please note, that we regularly review our KYC and other processes in order to optimize them and eliminate the resistances. However, even though some of the requirements might seem unnecessary, we have to comply with the regulations applied to us and ask for that information.

Once again, thank you very much for your feedback. It helps us to detect the shortcomings and improve the services!

Best regards,
Mistertango Team

Saanut 1/5 tähteä

rimborso bonifico

Since September of last year, i.e. 2019, my bank has contacted you and to date you still do not give a logical answer to the request for... at least... give me back 3000€ for a transfer ordered to you by Mistertango UAB to collect a gain made on Herdos LTD that never went well. Always an excuse and always a different... Forget the gain ... now ... it's almost a year ... but the return of €3000 I do not give up ... you have no right to retain the amount mentioned ...! It 's a practice respected by all ... The transfer is an advance payment for a service ... if this does not happen ... the money is sent back to sender ...:!

I'm answering to make it clear that...
I know that you are not a trading platform ... but if I turn to this bank is because I gave you a transfer of 3000 € to get a gain made with the platform Herdos ltd (scammers finally banned from the Italian territory) It was you who had to pay me the amount earned .... something that you have never done always looking for excuses not to make the deposit .... until today after 8 months although I asked ONLY the return transfer ..... do as those who have no ears to listen This is how much .... Bank mistertango UAB nothing more 'I want back the 3000€ in advance to have a "service" ever provided by you .... I must remind you that if after payment by bank transfer you do not receive what you paid the amount must be returned to the sender ....

9. huhtikuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Good day,

Thank you for the comment.

Firstly, we would like to point out, that we are a financial institution, not any kind of investment platform. That means if you have made the transfer to the investment platform and did not get the services, please contact the service provider directly.

We would like to assure you, that we cooperate with the banks, law enforcement institutions, and our clients, of course. Therefore, please redirect your request to the proper authorities in order to solve this case.

Thank you in advance!

Best regards,
Mistertango Team

Saanut 1/5 tähteä

Awful

Awful. just stolen our money. no response on email- several weeks requesting different documents- when sent everything- just stopped answering.
in all chats- only stupid skrips.
real scammers in europe

24. maaliskuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Dear Artur,

Thank you for your review.

If your problem is related to the funds' withdrawal, we assure you that your funds are safe and will be transferred to the other account under your or your company's name once the required documents are provided.

So we want to kindly ask you to continue the cooperation with our team and we will definitely find a solution to this matter.

Thank you in advance!

Best regards,
Mistertango Team

Saanut 1/5 tähteä

Closed my account, made it impossible to withdraw funds out.

I received an email from them telling me they'll be closing my account, no reason was given and was told to withdraw my funds before the account closed.

Found out I wasn't able to withdraw the funds out as I needed to submit a statement of the account I wanted the funds sent to even though it was in my name.

Submitted a photo of my postal paper bank statement. Not good enough, MisterTango wanted a PDF version of the statement! I asked my bank for a PDF statement and they told me they did not provide PDF bank statements (this is a major Irish bank).

My account is now closed, MisterTango stole my money. 1) Why do I need to submit proof if I am withdrawing to an account in my own name? 2) They are the only company I know that do not accept postal paper bank statement photos!

21. maaliskuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Good day,

Thank you for your explanation.

As you have correctly mentioned, in order to withdraw the remaining balance of the account we require to provide us the statement from the other bank which proves, that the account at the recipient bank belongs to you. This requirement is based on the instructions provided to us by our Regulators, so we have to strictly follow the rules.

What is more, in this case, we would like to kindly ask you to continue the communication with our team in order to solve the issue regarding the withdrawal of the funds.

Thank you in advance!

Best regards,
Mistertango Team

Saanut 1/5 tähteä

Horrible Service Providers

All you guys do is give the same answers over and over. I tried to upload funds into my account via Bitcoin without knowing of the restrictions. The funds were deducted from my bitcoin wallet but never deposited into my account. Contacted their support service and all they said was that i should contact BTC-Exchange of which i did but did not receive a reply from them. I contacted Mistertango again and all they said was that transfers are unavailable. So what happens to my money? If you guys don't accept anyone to upload funds why not disable all payment options?
This is so unprofessional. I wasnt to know where my money is, at least it should be refunded to me.

15. helmikuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Hello,

Thank you for your explanation.

We are very sorry to hear about your experience! Please be notified that we have checked the system but cannot see any of your requests from the registered e-mail. Therefore, we would like to kindly ask you to contact us from the registered e-mail at support@mistertango.com and clarify the situation in detail. We are ready to cooperate with you in order to solve the issue but we are unable to do so until we receive your request with the full details.

Thank you for your understanding!

Best regards,
Mistertango Team

Saanut 1/5 tähteä

Très déçu ☹️

Après avoir ouvert un compte chez eux tous était bien , ensuite ça devient du n’importe quoi 😑 , argent bloqué, questionnaire, compte limité... donc vaudrait mieux les éviter.

5. helmikuuta 2020
Oma-aloitteinen arvostelu
Mistertango-logo

Vastaus yritykseltä Mistertango

Dear Alex,

Thank you for your comment. Please describe your issue in English and contact us at support@mistertango.com so that we would be able to help you.

Thank you in advance!

Best regards,
Mistertango Team

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