MissingX - Software for lost property offices Arvostelua 

Did not pass on information to lost and found. Had to talk to contact several people from different train companies to find out missingx didn't even pass on my information to list and found.

Vilket perfekt scam: sälja in detta till tågbolag osv och sen avsäga sig allt ansvar för kommunikationen och hanteringen. Efter två veckors väntan på min borttappade jobbtelefon fick jag till slut ringa upp (fick leta efter numret via en chatt) för att höra vad som händer med mitt ärende. Ja, den fanns såklart på hittegodskontoret. När hade de tänkt meddela det?

Would be great if it worked. When rail companies handled their own lost property offices finding out whether anyone had handed in your keys that you thought you had lost on your daily commute allowed you to either retrieve them that day or the next, giving you the security of knowing where they are and access to your house and or car. Now with missing X you are left in limbo for a few weeks, not knowing whether to change the lock on your house or whether to spend a few hundred pounds on a new car key. This is a ridiculous system for commuter trains, completely inappropriate. Please ditch MissingX and give us a phone number. This is too slow and without any communication.
Reading through the reviews below, MissingX's reply to virtually all they reply to start "MissingX is a software provider" I DON@T CARE! You have written software to abstract the lost property departments from those that have lot their property, removing any communication between the two parties and severely hindering and frustrating the public! Great, you make money but you don't help anyone, very similar to arms traders saying they don't kill anyone.

i lost a hat box with a hat inside on sunday, i called within the hour,was told to go on missingx.com, which i did right away, no response at all, even when calling transpennine express,who told me, they will contact you, but check the website for updates, its no wonder this site has such low rating,

I lost a phone in Oslo Airport, and thankfully it was found. No one contacted me to tell me it was found, I just had to keep calling day after day. Not even an email advising me.
Then when they confirmed it was my phone, after 1 week no further communication at all from them. I called agin and they said they were busy!
It seems that the website is good, but the people are quite inefficient and disorganised.

What a complete Joke of a company... Lost my wallet on the train and found a matching wallet on the same service... DISGUSTING that so called "reputable companies use this... Pathetic

MissingX claim they are a software solution provider : but fail to provide either software or solutions….

Remember human contact, remember speaking to someone and claiming a lost item? If you ever lose anything ever again and you are directed to MissingX, sigh and consider the item gone forever! This facility is a joke, utter waste of time and 100% proof the world has gone mad!!

This method of finding a lost item is useless. It never matches a search. You can write whatever you want in the serach box and never reveals a positive search. Fraud.

This company is a con. LHR should be ashamed.

Left an item on a plane at Heathrow following a BA flight, a kindle in a purple leather case.
Realised immediately so went to BA lost property.
Given guidelines to follow to track my item.
Identified item the next day, claimed item, reference number given, will be returned once ownership verified allow 48 hours.
Well eleven days have now passed....
I have tried contacting Missingx and BA multiple
times, in various ways.
Impossible to connect or deal with, they just do not respond. Phone lines are unmanned claiming staff shortages.
I agree with other reviewers that it is a complete waste of time and a non existent service.....whatever you have left or lost write it off.

In September 2022 I left my laptop at Oslo airport. I have selected an option to get my laptop back by shipment of UPS and it was supposed to be done with missingX. Unfortunately the laptop never arrived, then after months of calls and emails with UPS they sent only 100 EUR of money back to the sender (which is missing X). However, although I have sent many emails over months to missing X, I never got even that little money back that UPS sent to them.

Now I have accepted that I got scammed and I will never see my laptop or any money of reimbursement back, I also got a lot ow issues because laptop property of a company I worked for. Hence I am just writing in hope someone will be informed that there is a scam involved and hopefully people will be informed.

Note: I have seen the reply, but the issue still is that I never received even those 100 EUR from you (shipment cost and that little 13 EUR reimbursement), as UPS sent it to you (missing x) and I have sent many emails. Although the situation of you didnt enter value on invoice makes no sence, as there is no comercial value, anyway I would like to get at least the shipong cost back, that UPS have sent to you. Thank you

Left a bag of duty free on virgin flight. I know exactly where. Not of high value but wanted it back as presents for friends. Missing x don’t even return a search result online for ‘bag’. Calls are not to a free phone number and you just sit on hold. Gave up after 45 mins. As others have said, leave something on a flight or at Heathrow then consider it lost forever. This company might as well be a scam.

It's shocking how useless this company is. I lost my backpack at Preston station on April 3rd on my way home to Glasgow. The only contact number for the station was actually an Avanti West Coast number who provided a number for 'lost and found' at Preston. I called and got an automated message to go to this website and see if an item matching the description had been registered, which there had been. Woo! Great!.....lol nope. Put in my claim, received a confirmation email and then NOTHING. No contact info provided and no timescales. 10 days later and I still have not received any form of communication from them. It's a 3.5 hour train journey to Preston and it was impossible to get in contact with a human being because they rely on this company. Thankfully I have a wonderful friend who loves a scenic ride who had time to go there for me today and claim by backpack. Train companies that travel nationwide really need to reconsider using a service that provides zero communication options. They were quick to register the item but no follow up. I can't stress enough how terrible this "service" is.

No response on the phone. Nothing following the email sent by the system. Frankly, I feel that dealing with them is a waste of time.

If you lose something in Heathrow, just forget about it.

CONTACT ME. YOU HAVE MY HANDBAG. I need it back as contains very sentinel items. How long will you take to confirm what I know in that you have in your poession my property.

Wallet lost on train. Registered it as lost. Several wallets of similar description were reported as missing. However, no response from missingx. They also locked my account. How can this service be used by reputable companies. Absolute scam.

Lost my iPhone in/under the seat in a BA flight to Heathrow. Found out in the terminal bus, too late to return. At a Very unhelpful service desk, the lady told me to use missingx.com. Hours later I finally managed to get real help, too late. Aircraft gone, phone lost. End of story. The website is like a scam, completely unresponsive except for cross linking, no confirmation of registry, no contact mail, phone..
How can reputable companies use a website like this?

Pathetic company.. first of all no one picks up the call. I left my bag with iPAD in train and I was sure of where I missed. But didn’t get any help from company. And they are not helpful at all. UK railways should ditch this third party for poor service.

Useless company, useless website and service. BA should ditch this organisation, if you can call it that! I left my Kindle, in a purple cover on a plane, I know exactly where I left it. So either the people cleaning the plane have taken it or the Missingx service is just no good. Very disappointed.