Missguided Arvostelua 

Live chat easy to use - fast response

After waiting 21 days as requested my refund had still not been processed. I spoke to a very helpful customer service agent Sithabile whom helped me to sort my refund out ASAP.

Great fast responsive customer service on direct message.

The customer service representative was great helpful with exactly what I needed I don't know how to spell she or his name but very helpful 😀

Very helpful customer service, Nonhlanhla was amazing! Very understanding of my blonde moment and made everything a lot clearler with returns.

Simphive was helpful.. I bought 3 bags received 2 .went on the chat and got the option for a replacement r refund .. Took refund cause I was already on my vacation

The live chat was extremely helpful, they sorted the problem out instantly and were so kind, it felt like they actually cared.

Very helpful the website seems a little glittchy when it comes to tracking and links but customer service is always very patient and resourceful

Good customer service and solved inquiries about orders & tracking

Sithabile was great in their customer service department. Made the experience easy and painless. This is one of the many reasons why I continue to shop with Missguided

I received my order, everything is super cute but they accidentally sent me the wrong pants (correct size) - I contacted customer service and Noxolo helped me so fast! They are letting me keep the other pants and sent the correct ones with the "super fast" shipping for free, I'll be getting them in 3 days. Great customer service!

Easy to order & quick to receive. Unfortunately this time outfit did not suit so returned. Used the online chat as had a query and Sithabile solved it in minutes. Great service - would shop there again.

Close to 5 stars if I do get my package on time but customer service was really helpful. Shout out to Noxolo! I would give her 5 stars. I informed them that I paid for super delivery but my package was still pending and they said it will get to me at 4/22 but I told her I really need it for 4/20 so she said she will inform them to deliver on 4/20 and I appreciate her for the urgency.

This has been a dreadful consumer experience with Missguided. I have returned an item, and they will not refund me, even though I have proof of return from Hermes. I have chased it with numerous emails, and they do not even adhere to their own rules on refunds and returns, which state a 14 days refund period. Their replies are wishy washy, and they fob you off. They keep your money, so I would advise avoiding this company at all costs. They are not honest traders, and you will be unlikely to get a refund for your returned item. Most stressful consumer experience ever.

Sithabile helped me cancel a refund/replacement order I had just made like 20 minutes ago. The original package was about to be returned to sender but I was able to (frantically) retrieve it at the post office before it did! The customer service has been really nice the two times I've use it today. Wish I could remember the name of the first customer service agent I spoke with first. Thank you Missguided!

The person who helped me, Tina, was very sweet and kind with helping me with my problem today. She made it very easy for me to understand and found an easy solution to my problem. I really appreciate her help today and hope she has a good rest of her day!

Super helpful with addressing an incorrect email I had received! Sorted my query out straight away