Millerandcarter Arvostelua 

Started off ok and went down hill. Overly priced, poorly cooked and staff didn’t have a clue. Not what was expected and won’t be returning

Great customer service from Jon - super friendly, food was lovely as always :)

Sunderland venue, service was slow waited nearly a half hour just for drinks and over an hour for our mains. Nearly £80 of stake came burnt and cold (was meant to be medium rare). Our server was excellent just a shame the food wasn't, this is normally our go to place for food but we will be looking elsewhere in future.

Kettering Branch. Booked in at 18:30 on Friday 13th for Valentines. Seated quickly and drinks arrived (our server was excellent) thats where the good ends.

Our food arrived, i took one slice of my steak, absolutley stone cold) had a chip, the same. I called over our server, who apoligised profusely and called someone from the Kitchen (I've got socks older than this person) He took away the plates, leaving behind the chips and scallops. The food came back 5 minutes later after being microwaved (it still had my peppercorn sauce on)

At this point i just said "leave it, i'll pay for what we've had and go" It was only thanks to the server who couldnt apologise enough that we stayed. The replacement food came out and it was "OK" nothing special and certainly not worth the £50.

Even after returning the food, and nearly leaving, no "Manager" even acknowledged our complaint or spoke with us.

I complained via the website, well that was as worthwile as the actual food itself.

Not been back for two years. Went to see if any improvement, I had the Cod very disappointing it was about half the size of when I last had it the batter was flat shame because the fish was very good my wife had the Sirloin steak ok, The bill came to £86 we was in and out in under 90 minutes, will not be returning again.
Shame,

Gloucester branch , lovely atmosphere , food and service . Thankyou

Marked the Ipswich restaurant down, not because the food was under par if not rather expensive, but the parking conditions. A huge area was flooded (and not due to the heavy rain we’ve experienced this year) - it’s always ankle deep and has been like this for a few years now. Mentioned it to the staff who showed no interest. And the uncarpeted sections of the (dry) flooring inside the restaurant was extremely slippery - again mentioned it to the bar staff but fell on deaf ears. They might take action if someone has a fall. Needs some management involvement to rectify the problems.

We visited the MITCHAM never again
Valentine evening ruined
Booked for 7 starters and drink arrived 1 hour after being seated
Prawns cold inside and burnt outside
Additional hour wait for main which again the steak was cold inside and after 10 minutes the chunk of butter on top has still not melted hence meat was cold
Asked for bill wait addition 40 minutes
For then the waiter to incorrectly select additional percentage on bill when we clearly stated we couldn’t see the card reader as it was so dark and we only wanted to pay amount of bill no extras due to the service and quality of food
We asked for this to be removed but was told sorry it’s already gone through
Seared just before 7 left at 9:45
Appalling service and quality of food wrong choice of restaurant for this occasion

Laindon, Valentine’s
Food served cold except for chips.
Starter was bland and lacked flavours
Was credited with discount due to not accepting complimentary drink.
Won’t be going there again.

We waited for a hour to be seated and that is only because i went and asked how long it would take
The lettuce came out before the starter
We waited 30 mins for our main coarse and to behonest the steak was chewy. We waited to choose a dessert which took to long , so didnt order
The only thing to come quickly was the bill
Such a shame as we previously had good service
We wont be returning

Can honestly say the food has gone way down in our estimation - it arrives cold and the steaks are not cooked at all properly and cold. This has happened twice at different sites - no where near as good a chain of steak restaurants as when first opened and our family will not rush to go again any time soon! Valentine day wana disappoinment

Sitting for over an hour and still no food has been delivered to the table. We are in the Scotts Bridge Mill, Miller & Carter. Understaffed and over booked.

When we finally received our meal, the steak was cold, no steak knife provided and the tripple cooked chips were more like McCain frozen chips.

What a shame, i was sooo looking forward to The Miller And Carter Experience, at 71 and never been, with the price i was expecting excellence. Started off great good service, the pork belly was the best tasting starters i have ever had sadly that's where it ended. Looking forward to my steak experience ribeye steak and triple cooked chips honestly i have had better ribeye steak from Aldi and don't bother with paying extra for the triple cooked chips there the same as ordinary chips .Dessert ok. Too expensive.

Visited miller and carted at Harlow today, served by Wendy who went above and beyond enabling my wife to select a suitable meal as unable to eat steak at this time. Ambience and service was excellent, not rushed, a thoroughly enjoyable experience for us both, all thanks to Wendy.

Went to the epping forest branch were we had the sharing platter which was delightful we was served by Lucy who was very welcoming and pleasantly helpful really good service.

Four of us went for dinner in York and had the most delicious meals. Succulent steaks, fresh grilled trout, and yummy desserts! Our waiter, Fin, could not have been more helpful, courteous, and efficient. Definitely a positive dining experience!

we went as a group of 4 to celebrate a birthday. We each chose a fillet steak and 3 of us didn't finish, not because there was too much food but that it was inedible.
We pointed this out to the waitress whose only comment was that we buy the best meat. Nothing further so we left having paid a heafty bill fellong let down and unhappy. Very different from our 2 previous visits.

Generally good food but the atmosphere isn’t as nice, often there’s a long wait and the prices can’t really be justified. Service is great though.

Brilliant service, very helpful and friendly and made my birthday more special. Sue at @killay Swansea couldn't do enough for us 😊

Visited the Northampton restaurant last Saturday. This is supposed to be a premium brand. We had Poor service tables let uncleaned when people left and average food. They also tried to over charge by £20.
Raised this with them and only response was ‘ has your complaint been delt with in a timely manner and to your satisfaction’ No because nobody has bothered to get back to me.
It’s now the 11th Feb and still no response so leads me to conclude that they are not interested!