Milarosabella Arvostelua 406

Unable to get a hold of this company to return the jeans that ARE NOT what they advertised. Website keeps saying it is unavailable since I am trying to return.
DONT BUY HERE

Do not buy this product totally scam nothing delivered I contacted using their website and no response

Absolutely horrible product, quality and fit. They don’t accept returns. I am donating to a homeless shelter

Can't get into contact with anyone about return. Will need to try to contact credit card company to stop payment. Horrible service. Avoid at all costs.

I ordered Wide Sweatpants Jeans $52.90 on August 6th, what I received was not what was ordered. It was a pair of regular jeans - did not stretch at all. I contacted the support team on September 2nd.

On September 6th, I received a response from a Jessica Puntro from their support team, we have been back and forth and on September 9th she said the return warehouse is currently under going construction and therefore unable to process returns. She offered two options:
A. 100% store credit which never expires.
B. Or a full refund, based on my preference.
Please let us know and we will process it right away.
September 9th: Payment will be back to my credit card within 7-9 days.
October 28th: I reached out again.
October 31st - Jessica Puntro promises to check again; and monitor until it is finalized and will send a transaction receipt.
October 31st: I told her it is unacceptable.
November 4th: Jessica Puntro says she has escalated it to the finance department to ensure it is completed without further delay.

It is my opinion that Jessica Puntro is a poor representative of the company and this company is a scam. Do not purchase from them!

Place is a scam. They took money out of my account that I did not apply for now. They do not want to give my money back. I had reported them to Better Business Bureau. Told me to wait for a label to come and they’ll give me my whole refund. Otherwise they want to give me 50% of my refund that’s a bunch of bull.

Sizing is a little off for Americans. It took about 3 1/2 weeks to receive them and only one pair are actually pull on sweatpants. The other one has a button and a zipper but the same kind of material. I bought a size large, which is more like an oversized, medium, and they needed to be a little longer as well not very comfortable and a little cheaply made.

Don’t buy from this website/company!! No customer service at all. Tried to exchange a pair I bought for 6 weeks - can’t get any response. Phone # is disconnected🤬

I ordered a size medium in 4 tops and the fit is more like a small than medium. I’ve sent many emails and I still haven’t received a refund. I would never order anything from this company again!

Awful products of very poor quality. Nonexistent customer service. Shady company with a US front but in reality is a scam. Stay away.

This company is horrible!!! You will never be able to talk to a human. It takes them weeks to respond , and when they do, it’s all BS. You will never see a dime of your money back. Their products are very cheaply made. Please do not waste your money!

Don’t be fooled! What trash. Ordered XL received XS. Three e-mails and still no reply. Item looks nothing like what is offered. Complete garbage. Don’t waste your time or money.

If I could give zero stars I would. The items I ordered were woefully small and very cheaply made. They were nothing like what was presented on the website. I have tried emailing support three times to return the items. The phone number listed to call for customer service is out of order. Total scam.

Very bad experience. Phone number disconnected. No response to e mails. They didn’t refund my money. The pants are horrible. Don’t buy from them

Terrible customer service. This is a SCAM!! The pants I ordered look ridiculous. I am trying to return and get a refund. I have sent 6 emails with NO response. Radio silence. They sure did take my money quickly.

These jeans are not what they are supposed to be! Phone number disconnected, emails not returned. I contacted my Credit card company filed a dispute and all of a sudden I got a response saying they would refund me….
We will see!!!

this company is a fraud. terrible cheap products and then will not give you a refund no phone number to call either. Im filing with our bbb and state consumer office DO NOT BUY FORM THESE CROOKS

I've sent two emails with no response. It took more than 3 weeks to receive the jeans and when I did, the Ella's are not as described, they are traditional non-stretch jeans that I couldn't even button. I would like to return them, but I cannot get anyone to respond to me. I am disputing with my credit card company.

Ordered through shop and 3 weeks no response no order. Showed on shop delivered 2 days after Ordered. I have sent 4 emails and no response. I don't expect to get merchandise and if I do I can only imagine how bad it will look. I am contacting my bank as a fraud.