Mifo Arvostelua 1 136

the earphones are faulty don not work been getting emails to say could replace then , since then not heard anything for weeks , do not buy from these the customer service is shocking

First thing to note is that Mifo dont post negative reviews ob their own website. They select the reviews they paot to manage their rating. They excluded my review as it didn't say what they wanted.

My issues started at the point of order. Assured they had stock and I would have delivery in a maximum of 5 working days. 10 days passed, no delivery, no update. When they did eventually reply to my numerous emails, they said they were out of stock. Yet the website still showed stock and 5 day delivery. Not a great start as I had wanted this for a holiday.
They offered me a free small gift to say sorry. And when the buds did eventually arrive, guess what. No free gift sent. The buds arrived with scratches on the case. Not the premium product they suggest. I charged them fully before using. 1st use, the right ear bud kept powering down every 20 minutes or so, despite having plebt y charge. I also had an issue with connectivity. Randomly they lose Bluetooth connection and you have to turn them bith on and off to reconnect.
Sound quality is also not great. Low and mid range is decent but base response is poor for this price point. Another issue is volume. If you like your music loud, look elsewhere. At full volume, these are about 60% of premium brands by comparison.
And yet another issue, wind noise is excessive. On a windy day all you'll hear is the noise of the wind in the buds. And finally, there's a constant buzzing sound when you have these on pause or using for a phone call.
I gave these a good run and tried with them but they're simply awful. Poor customer experience, poor sound quality, poor connectivity. You'll find better for less than £20.

Faulty earbuds that works bad and dosnt even shut off. A faulty box that doesnt even charge properly. And the worse customer service I encounter since they took 2 WEEKS to answer my emails cause I didnt get my package on time even after paying. Just a bunch of scammers, I wont ever buy anything from them ever againm

The Sonic Trek 3 bone conduction headphones I purchased had very poor sound quality. After 6 months they just stopped working, they wouldn't switch on at all. I contacted their support email and they gave me some pretty unhelpful advice about a factory reset that was already in the manual and I had tried anyway and asked me to send videos of me doing this. As this didn't solve the problem they said they would provide a replacement but have then been ignoring me for 2 weeks. I wouldn't recommend this product or this company to anyone.

I ordered a product from this company shown as in stock with express delivery (2 days) as a birthday gift. It never arrived. I was then told that the product was not in stock but they would send it when it was. I cancelled my order and asked for a refund. They kept saying they would send it and I kept saying it was cancelled. 2 and half weeks later the product arrived. By law I can cancel - but no return address in box or on website (even though it refer to being able to return products). .

Please do not order anything from Mifo!!! If you want to return or cancel any order you will never get your money back!!! All reviews on their website are fake written by their affiliates. The website states that they have stock in the UK, this is a blatant lie. You will notice on the website no customer service contact number. The only way is via email and they just ignore anything you request. I have contacted Trading Standards and I think Mifo will not be trading in the UK for much longer.

Dreadful company and customer service!

I had to return my Mifo earbuds as it became clear they were faulty, despite numerous attempts to reset them.

I returned the earbuds to a UK address at my own cost and provided a tracking number so I know they were delivered that was over two weeks ago and despite follow up emails from me to which they haven’t responded.

At the moment they have the faulty pair that I returned, along with the money I paid for them £99 and are, for whatever reason, unwilling to reimburse me or send a replacement.

Appalling service.

Update 28/07/25 - Still no refund issued

If you have an issue, this company will do everything they can to avoid a refund. As a company trading online in the UK they are obligated to accept returns if requested within 14 days. Boy do that try and delay things! I finally got them to initiate their frankly ridiculously over complicated returns process (had to send them photos of every stage of the process, bloody mental) only to be completely ignored shortly after they confirmed receipt of their product. Basically they have stolen £100 from me. All email attempts to communicate now bounce so I'm clearly blocked. Great doing business with you MifoAudio. Very classy!

I received a faulty pair of earbuds. The right earbud would not charge due to a clear manufacturing defect (a misaligned charging contact). I contacted support and was told to return the product at my own cost, with a replacement offered.

I returned the item on 9 May 2025. It is now 17 June 2025, and I’ve received neither a replacement nor any meaningful update.

After weeks of silence and delays, I exercised my right under the Consumer Rights Act 2015 and requested a full refund on 10 June 2025. Despite repeated follow-ups, I have not received a single response since then.

Extremely disappointing customer service with no accountability, no urgency, and no resolution. I would not recommend to buy items from this company based on my experience.

Mifo was dissolved via compulsory strike‑off on 1 April 2025 so are no longer a legal trader.

I have previously brought a pair of MIFO ear buds. I had issues with the sound and sent them back to be replaced. They replaced them and they were perfect, from sound quality to comfort, with excellent battery life. Unfortunately I lost the left ear bus, so after such an amazing experience I decided to order a new pair. What a mistake. The first ear buds they sent me, looked fantastic, the only positive. The problems I experiences: 1. When I was out running they kept disconnecting, more often the left one. 2. The battery would not last more than an hour of exercise. 3. They kept connecting randomly, I would miss calls as they would just connect even though they were on charge. 4. I would put them on charge and they wouldn't charge, or one would but not the other. 5. They were not always in sinc, there would be a moment echo! 6. I told Mifo and they asked me to send them back, which I did. I received a fresh set of buds, unfortunately exactly the same issue. Making me think they just sent the same ones back. I let them know and I was asked to send a video of me using them, showing the issues I had complained about. How ridiculous. Anyway I didn't bother. I still use them occasionally, but only one at a time. More often I use a pair of old wifi headphones, bit bulky but they work and I don't suffer any of the issues. I was championing the original headphones as they were excellent, I wouldn't buy again, rubbish product and nearly £100!

For £100 these are terrible headphones. Interesting that their reviews here are much lower than their own website. I was fooled by the 4500 5 stars. These headphones struggle to connect to anything and stay connected. What a waste of money. There also seems to be absolutely no customer service.

I ordered and paid for the goods but never receved them, they claim its the couriers fault, Evri but nether Mifo or Evri will do anything about losing the order. No phone numbers , no emails just interactions with their bots. Wait 30 days and claim via my credit card. Avoid this company please.

I bought Mifo earbuds that were faulty from the moment I received them — they constantly disconnected and were unusable. I reported the issue within days of receiving them but have spent months dealing with unhelpful, slow support and no proper resolution. They've refused to refund me despite that being against UK Consumer Rights.

Do not buy this product.

ANother one star review! Wooo!

Bought ear phones from Mifo and they didn't respond for a week when I asked for a different delivery address. So that was the first issue. But I managed to get around this.

Second issue. They don't charge in the case, well documented issue that the electrodes don't fit snuggly against the earphones so they don't hold a charge. This means they constantly deplete.

Of course I asked for a refund, which was agreed to. I returned the item at my own cost (about a tenner). Now they are saying it needs to be inspected for 14 days before a refund can be issued. I am starting to suspect I will never get one and they have basically conned me out of my money.

AVOID LIKE THE PLAGUE These issues are common and the earphones themselves are not very good.

The very expensive item arrived. Difficult to pair and very hard to keep in ear as they heavy and not very ergonomic. Finneky in use and not reliable . Just a very expensive purchase . Do not buy as there better alternatives.

I wish I'd read the reviews before purchasing.
I bought these as they promised to stay in your ears, and they do, which is the only reason they are getting 2 stars and not 1. They don't hold a charge, they turn off intermittently, and you can't press on them to answer calls or turn the music on or off. Like all the others, they have not responded to my emails. I think they need to be featured in the next series of Watchdog

STAY AWAY FROM THIS. RECEIVED A DEFECTIVE EARPHONES. SENT THEM A MESSAGE MANY TIMES AND DIDNT EVEN GET ANY RESPONSE. A COMPLETE SCAM.

They are being very slow with responses, maybe deliberately

Headphones intermittently turning themselves between on/off or between quiet/active modes. Made them dangerous to use whilst exercising near roads. Company would not respond to emails and did not provide a returns address. Pitiful customer service and product. Had to involve my bank to I resolve the issue.

Do NOT shop here!
I have been waiting two weeks now for my refund. They refused to cancel my order when I requested one, after realizing that it would take two weeks to dispatch the item. They ignored multiple (10+) emails from me. It’s been two weeks since I returned the item without ANY confirmation or communication from Mifo Australia. They have ignored three follow up emails about my refund. They have refused to call me on the phone to speak to someone.

This is from Consumer affairs website: Consumer Affairs Victoria’s Director Nicole Rich has issued a warning to consumers about an online electronics supplier which has been the subject of numerous complaints.

Smartware Pty Ltd (ACN 634 806 821), trading as Mifo Australia, sells electronic goods including earbuds, headphones and speakers online through their website, mifo.com.au.