I placed an order on 8/12/26 for a pair of shorts and a $120 dollar pair of under armour shoes order #174628 I was immediately sent an email saying the shoes are out of stock with no future stockin... Näytä lisää
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After initially attempting to work with a competitor, I reached out to Midway Sports but at a point where I had only a couple of weeks left before I needed to get my jersey order designed, printed and... Näytä lisää
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Bought two pairs of shoes, one shipped and arrived on time, the other has not shipped and just been sitting for weeks, they do not respond to emails or phone calls. I just want a refund and they seem... Näytä lisää
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Had a concern about shipment of Nike shoes because there was no movement for over a week outside of label created. No response of the concern on email. Tried calling 5 times and left a message no resp... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Midway Sports is your trusted source for authentic Nike, Jordan, Under Armour gear, and more. We provide premium sportswear, footwear, and equipment shipped directly from trusted manufacturers to ensure authenticity and quality, with fast and reliable service. With a wide selection of performance-driven products, we serve athletes, teams, and sports enthusiasts nationwide. Our mission is to deliver quality products and excellent customer care every time you shop with us. Whether you’re gearing up for competition or shopping for everyday athletic wear, Midway Sports is here to support your journey.
Yhteystiedot
1420 NW N River Drive Ste 420, 33125, Miami, Yhdysvallat
- 786-353-2005
- Contact@midwaysports.com
- midwaysports.com
2,5
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86 arvostelua
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They don’t give you any instructions…
They don’t give you any instructions for returns I had to email them and ask them ! I have been contacted twice by a Marcella G! Which she provided no details on how to return she keeps telling me that I can only get a store credit or an exchange! Told her I wanted a full refund and I would go to the credit card company! These people are ridiculous! I should’ve read their review reviews before I purchased from them. I’m going to start doing that with every company that I use.!!! they are rated subpar.!! they can KMA
19. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Hi there,
We’re sorry to hear about your experience and appreciate you sharing your feedback.
We’d like to clarify that return instructions were provided in our initial responses, along with an explanation that your order qualifies for an exchange or store credit in accordance with our return policy. At this time, the order is not eligible for a refund upon return.
We are more than happy to assist you with either an exchange or store credit and are currently pending your response so we can proceed with the next steps.
— Midway Sports
Good price on a Nike jacket I couldn't…
Good price on a Nike jacket I couldn't find anywhere else. Got my order 5 days after placing it. It's an authentic, excellent jacket, was packed carefully, and shipping was prompt. I'd rate my experience with Midway Sports 5 stars
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you so much for taking the time to share your experience with us! We’re really happy to hear that you were able to find the Nike jacket you were looking for and that it arrived quickly and in excellent condition.
It means a lot to us that you noticed the careful packaging and prompt shipping. We truly appreciate your support and your 5-star feedback.
We hope to serve you again in the future!
— Midway Sports Customer Support
Absolute terrible company
Absolute terrible company. There is a reason people buy from Amazon and other large companies versus these small, dying brands. I hope nothing but the worst for these people.
3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you for sharing your feedback. We’re very sorry to hear that your experience did not meet your expectations. Providing excellent customer service and support to our customers is extremely important to us, and we truly regret that you feel this way.
If there is anything regarding your order or experience that remains unresolved, we would sincerely appreciate the opportunity to look into the situation and assist you further. Please feel free to reach out to our customer support team so we can review the matter and work toward a resolution.
We value all feedback and use it to continue improving our service.
— Midway Sports Customer Support
Fast shipping and great selection
Fast shipping and great selection of products
25. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you so much for your kind words!
We’re thrilled to hear you enjoyed our fast shipping and wide selection of products. Providing a smooth shopping experience and getting your gear to you quickly is always our goal.
We truly appreciate your support and look forward to serving you again soon!
— Midway Sports Customer Support
Unrealistic Return/Exchange Policy
Loved the Nike golf shirt in ordered; however, as is often the case with Nike, the fit was off-not Midway’s fault. Did not seek refund but rather exchange for larger size. Customer service declined because it was longer than 14 days. What reputable company has a less than 30 day return policy. After reading reviews, looks like I am not the only one.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you for taking the time to share your feedback. We’re truly glad to hear you loved the Nike golf shirt, and we’re sorry the sizing didn’t work out as expected. We understand how frustrating that can be — especially when the fit runs differently than anticipated.
Our return and exchange policy allows requests within 14 days of delivery. While we recognize that some companies offer longer windows, our policy is structured to align with our vendor agreements and inventory cycles. Once an order falls outside of that timeframe, we’re unfortunately unable to approve an exchange.
We truly appreciate your business and your honest feedback.
— Midway Sports Customer Support
Follow up refund order #134563
I am still waiting to receive the "Unique Refund Transaction ID" for order #134563 placed on 01/10/2026. Since you have told me you processed the refund? I need this information to work with my credit card company to find out why I never received the refund. Thanks
10. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
We sincerely apologize for the frustration this situation has caused and completely understand your concern.
Both times you contacted our Customer Service team, we carefully reviewed your order in our system. Our records show that the refund of $118.26 was successfully processed back to your original method of payment on 1/12/2026.
During your most recent call, we also provided additional transaction details to assist you further, including confirmation information that can help your card issuer locate the funds on their end.
Once a refund is processed on our side, the funds are released immediately; however, posting times can sometimes vary depending on the financial institution. We truly appreciate you contacting Barclays as well, and we are more than happy to continue working with you to ensure this is fully resolved.
Please feel free to reach out to us directly again so we can re-provide the transaction reference details if needed. We value your business and are committed to making sure this matter is properly clarified.
— Midway Sports Customer Support
Vastaus yritykseltä Midway Sports
Thank you so much for your feedback! We’re thrilled to hear it was better than you expected—that’s exactly what we aim for. We truly appreciate your support and look forward to serving you again soon!
— Midway Sports Customer Support
Misplaced parts, bad customer service.
Ordered a wheel kit which was an addition to the barbell stand rack. It’s shown on my emailed receipt that it was ordered. I understand if it was misplaced in packaging. I’d at least like my money back if you aren’t going to ship it out. After 3 attempts at emailing someone and no answer, I’m a little upset.
3. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Hi Jake,
Thank you for taking the time to share your feedback, and we’re truly sorry for the frustration and inconvenience this situation has caused. We completely understand how upsetting it is to feel unheard, and we sincerely apologize for the delayed responses.
We have reached out to you directly via email to address this matter and are actively working to resolve it as quickly as possible.
Please reply to our most recent email at your convenience so we can finalize the resolution right away. We truly value your business and appreciate the opportunity to correct this.
Thank you for your patience and understanding.
— Midway Sports Customer Support
Product is just as described
Product is just as described. Great quality and service.
3. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you so much for taking the time to leave such a kind review! We’re thrilled to hear the product met your expectations and that you were happy with both the quality and our service. Your support truly means a lot to our team, and we look forward to assisting you again in the future.
— Midway Sports Customer Support
Reservice and great prices
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you so much for the kind feedback! We’re glad to hear you had a great experience and found our prices competitive. We truly appreciate your support and look forward to serving you again.
— Midway Sports Customer Support
UNRESPONSIVE
I ordered 2 pair golf shoes December 2. Canceled order via email and phone message December 13 because order never shipped and I was able to find merchandise elsewhere.
The recording on the business phone says to leave a message and a customer service rep will get back with you in 24-48 hours. Never happened.
It's now January 29 - 6 weeks after I canceled order. I've sent 3 emails and left 3 messages to cancel order. Have never heard back from Midway Sports, never received any merchandise, and never been refunded the $339.14 charged to my card. I had to file a dispute with my credit card company to recover my out of pocket cost. I understand that Christmas is a busy time of year and they may be short staffed, but this has been long enough to resolve.
I would consider Midway Sports a DISREPUTABLE BUSINESS.
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
We are truly sorry for your experience and sincerely apologize for the frustration this caused. This is not the level of service we aim to provide, and we completely understand your disappointment.
You were absolutely right to expect timely communication and a prompt resolution after canceling your order, and we regret that we did not meet that expectation. While the holiday season brought unusually high volume, that does not excuse the lack of follow-up you encountered.
We are relieved to hear that you were able to recover your funds through your credit card company, though we are very sorry it ever reached that point. Please accept our sincere apologies for the delay, the poor communication, and the inconvenience this situation caused.
Your feedback has been taken seriously and shared internally so we can improve moving forward. Thank you for taking the time to leave your review.
— Midway Sports Customer Support
Unexpected prompt service
Different kind of review… I ordered a jacket, but learned the next day the coach ordered jackets for the team. The Midway staff were quick and prompt to issue me a refund on request with no hassle. I even received a follow up phone call from a customer service staffer to confirm the refund!
26. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you so much for taking the time to share this! We’re really happy we were able to assist you quickly and make the refund process smooth and hassle-free. Our team truly appreciates your kind words, and we’re glad the follow-up call helped give you peace of mind. We look forward to assisting you again in the future and wish you and the team the best this season!
— Midway Sports Customer Support
Great sweatshirt!
Fast shipping!
Great sweatshirt! Love the color & fit!
10/10 recommend!
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you so much for the kind review! We’re thrilled to hear you love the sweatshirt, the fit, and the color. We truly appreciate the recommendation and look forward to serving you again soon!
— Midway Sports Customer Support
I can’t get tracking information on the…
I can’t get tracking information on the items I ordered. They are not answering phone calls or emails. My order number is 135007. Please help!
20. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Hello,
Thank you for bringing this to our attention, and we’re sorry for the frustration you experienced.
We’ve just replied to your email regarding Order #135007 with an update. Please check your inbox (and spam/junk folder just in case) for our response. If you have any additional questions after reviewing the email, feel free to reply directly and we’ll be happy to assist further.
Thank you for your patience,
— Midway Sports Customer Support
I placed a order and never received any…
I placed a order and never received any tracking information and then I started emailing them and after 1 response I never heard anything after. It's 10days later since I placed my order and still haven't received any information or email responses.This is really a horrible way to treat customers or is it a scam?
4. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Hi Ryan,
We’re sorry for the frustration and appreciate you bringing this to our attention. We have reached out to you directly regarding your order and are currently awaiting confirmation so we can proceed appropriately. We’re more than willing to assist and resolve this matter as quickly as possible. Please feel free to reply to our email so we can move forward right away. Thank you for your patience.
— Midway Sports Customer Support
Received my items
Received my items, which now I’m thinking they are not real Nike products. I’ve called(customer service is closed) emailed and used their chat on the website. Zero response. All I want is a refund. I do not need these items.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Hi Jackie,
We sincerely apologize for any inconvenience you’ve experienced. Your satisfaction is extremely important to us, and we would appreciate the opportunity to look into this and help resolve the matter as quickly as possible.
Please reach out to us at contact@midwaysports.com with your order number, name, or the email address used at checkout, and one of our team members will review your order and follow up with you directly.
Thank you for your patience and understanding—we look forward to assisting you.
— Midway Sports Customer Support
Placed and order on Dec 18 &19 no order…
Placed and order on Dec 18 &19 no order no tracking number.
Sent multiple emails no response
9. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
We sincerely apologize for the delay and for the frustration this caused. We have since replied to the email address on file associated with your order and provided an update. Due to high order volume during that time, our response time was longer than usual, and we truly regret the inconvenience.
If you have any additional questions or need further assistance, please feel free to reply directly to that email—we’re happy to help. Thank you for your patience and understanding.
— Midway Sports Customer Support
SCAM!! If I could leave 0 stars I would
Update: Do not be fooled by their reply! They "resent" a refund notification aka actually initiated a refund exactly 4 minutes prior to their response below. If you've had the misfortune of experiencing something similar, it seems public shaming here or with the BBB is the only way to get any sort of response. To the person from Midway writing these responses: shame on you for making it sound like customer error in checking our emails when in fact your company doesn't initiate refunds & ignores all emails from US. Tell your people to actually respond to my messages.
If I could leave 0 stars I would. Ordered #130619 on Dec 14, no shipping details for a whole week, and no reply to my email asking for an update despite their policy saying that they'd reply within 24 hours during their work week. On Dec 28 I got a message saying the item was out of stock due to "inventory dispersion from ongoing sales" and offered a replacement or a refund. I replied within the hour saying to refund me ASAP, and they ignored me. Ironically got a response to my initial email from Dec 20 on Dec 31, which pointed me to the email they sent on Dec 28 (and ignored my response to said email). Tried calling their customer service phone number, and it's disconnected "due to the holidays." THEY ARE SCAM ARTISTS!! Filed a BBB complaint this morning. DO NOT BUY FROM THEM!
13. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you for your feedback. We sincerely apologize for the frustration caused by this situation and for the delayed communication during the busy holiday period.
We’d like to clarify that your refund has been fully processed, and a refund confirmation email has been resent to the email address on file for your records. As noted on our website, this specific item is shipped directly from the manufacturer. In this case, Under Armour canceled the order due to an unexpected inventory issue, after it was initially fulfilled on our end.
Please note that while the refund has been issued, it may take 7–10 business days for the funds to reflect in your account, depending on your financial institution.
We regret the inconvenience this caused and appreciate the opportunity to clarify and resolve the matter.
— Midway Sports Customer Support
Never received order #130746
Never received order #130746, minimal response, after numerous emails, and voicemails. I got an email stating item out of stock, to pick something else. I don’t want anything else, just my refund. No response! Wish I had read reviews before ordering. They take your money quickly, even if items not available.
17. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you for your feedback, Sandra. We sincerely apologize for the frustration caused by the delay in communication during the holiday period, when we experienced a higher-than-expected volume of inquiries.
After your item was confirmed out of stock and you requested cancellation, your order #130746 was successfully cancelled and now fully refunded to the original payment method. A refund confirmation email was sent, and depending on your financial institution, the funds may take up to 7–10 business days to appear on your account.
We regret the inconvenience this delay caused and appreciate your patience while we worked to resolve the matter. If you have any additional questions, our team is always happy to assist.
— Midway Sports Customer Support
Good Service, Fast Arrival
I honestly had a great experience. Everything arrived on time, no payment issues, and I called and spoke to Chanel who was really helpful answering my questions about what of my orders. Will order from them again. Thanks!
9. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Midway Sports
Thank you so much for your 5-star review! We truly appreciate your support and are thrilled to hear you had a great experience with us. If there’s anything else we can do for you, don’t hesitate to reach out. We look forward to serving you again!
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