MetroPM Arvostelua 159

I have reported a lighting issue a few times to Metro and they have resolved it each time very quickly.

On this occasion and this only I give Metro PM a 5 star review. After several phone calls about my leaking garage(perished guttering first reported in August) another phone call lead to a prompt visit from their repair contact and guttering was replaced. I can only ask one question…..why does it take many phone calls and emails to create a positive response? Metro PM you have a lot of work to do in order to create a more positive attitude towards you. You charge a lot but do not give value for money….except on this occasion!

Sadly I have to report that despite The Property Ombudsman upholding each and every complaint I made and awarding compensation last August, Metro have slipped back into failing to respond to questions. I have outstanding requests from November and have raised a further complaint with TPO today.

Very happy with this company came and done the job straight away

I’ve been using MetroPM for several months, and I’m thoroughly impressed with the quality of their property management services. Their team is professional, reliable, and always quick to respond to any concerns or requests. The comprehensive range of services they offer, from maintenance to block management, ensures that all aspects of property care are covered with precision and efficiency.

A big thank you to the MetroPM team for always going above and beyond in solving any issues that arise. Whether it’s an urgent maintenance request or a more complex property concern, they handle everything with great care and professionalism. It’s rare to find a team so dedicated to delivering exceptional service, and I truly appreciate their commitment to making sure everything runs smoothly. I highly recommend MetroPM to anyone seeking reliable and proactive property management!

Poorly maintained estate with damaged window sills and wires from roof hanging over and on to balconies!

Disappointing to see increased rent charges in comparison to poor level(s) of service provided. Previously ran by calthorpe estates, now downgraded to metro pm who treat the place like council estate(s). From overdue Dis repair to rat infested bin area(s). Not good :(

Metro have just come on board with our property and have been very supportive and understanding with issues that have been a problem in the past, pro-active in trying to find solutions from previous issues. Good communication with the management team. Very positive.

I received excellent service today from Rupinder Singh. I am so pleased with his quick response to my email. I hope others can follow your example and do the same!

I recently dealt with Anna who works in the safety team for metro PM. She was amazing and really went out of her way to help with some safety matters regarding the sale of my property. The company is lucky to have her really , very professional

Recently had a query about the health of trees in the car park. I contacted George at Metro who responded by return. A tree surgeon investigated the next day. I could not have asked for a more prompt and efficient response. Very reassuring.

Rupinder singh

Has been great with solving the issues and has provided a great service

Thanks

This company cares. Any calls are answered promptly always with a friendly and efficient demeanour.
We have no complaints about this management company. We all here in Crown Green Court feel safe that problems are answered quickly and efficiently.

Quick response to ongoing problem with main security door to block.

We had been trying to solve a dangerous tree issue for several years. Recently the property maintenance was taken over by Metro.pm. After receiving my request to deal with it they sent a professional crew to start resolving the problems. We feel fortunate Metro.pm have now taken over this and look forward to the remaining work to be completed.

I have to say that Rupinder Singh from Metro Company has brought me a great customer experience, he always responds to you first and tries his best to solve the customer's problem, he has served me twice, each time very efficient and friendly, and I believe he will keep this enthusiasm and serve more people in need.

Quick to respond to phone call & sorted out the issue

It’s very good to get first class quick responses to phone calls.
Previous companies have not responded to calls and so problems weren’t addressed.
George Liddar is always available and resolves problems quickly and efficiently,in a very friendly way.

We had a problem with water getting into the underground car park from an overflow pipe from one of the residents heating systems.
I spoke to George at MetroPM, and he arranged for contractors to come out and help. The team were very thorough in their assessment of the problem, and very soon the problem was solved. Excellent service.

Pinger Singh was very helpful, issue sorted out very promptly