Keiran Carter and the lettings team are fantastic. a dream to work with. As an agent you meet a lot of companies in the industry that you steer clear of, however the team at Flyp are an example of how... Näytä lisää
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We stayed in a Flyp Home during our winter break, and the team were very helpful and responsive. Our check-in was very smooth as we had one of their team meeting us at the property to give us a tour o... Näytä lisää
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I rented a property through Flyp for a week as I had to travel down for client meetings. Because the homes are recently refurbished for sale, everything was so new and clean and comfortable. The home... Näytä lisää
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My experience with flyp was excellent from the start, not only my flat was amazing & beautiful but anytime I needed something I was able to contact flyp and get a very fast response. They made sure my... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
From empty property to a home that sells. At flyp, we know how to make the right buyer fall in love. We transform empty properties so our homeowners can sell faster, for more. Our mission is to make every home sell for its fullest possible value. Using our unique business model, homeowners now have a genuinely ground-breaking way to sell their home. A flyp home is made to sell.
Yhteystiedot
2 Eastbourne Terrace, W2 6LG, London, Yhdistynyt kuningaskunta
- +44 (0)20 3868 7520
- hello@flyp.co
- flyp.co
4,5
Erinomainen
155 arvostelua
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 2 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Beautiful Transformation
Flyp did a beautiful job with the flat transformation and staging. It was a big help to have them organise short stays and handle viewings. Phoebe was incredible, especially the way she handled the lead up to the moving out date.
17. maaliskuuta 2026
Oma-aloitteinen arvostelu
Appointment booked in for agreed time…
Appointment booked in for agreed time with Agent. No communication.
First time using FLYP. ….. FAIL!!
3. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Eleanor,
I’m sorry to hear about your experience. Unfortunately, we’ve been unable to locate your details in our records. We also requested further information from you through Trustpilot but have not yet received a response.
Please email us at support@flyp.co with more details so we can investigate this properly and assist you.
Team Flyp
Phoebe was super helpful and pro active…
Phoebe was super helpful and pro active in resolving any queries
29. maaliskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Julian,
Thank you for your kind feedback — we really appreciate you taking the time to share this.
We are delighted to hear that Phoebe was helpful and proactive in resolving your queries. Providing responsive and solution-focused support is exactly what we aim to deliver, so it is great to see that reflected in your experience.
Thank you again for your support — it means a great deal to the team.
Team Flyp
A well-run business and a pleasure to work with.
I will admit to being apprehensive before appointing Flyp, as their contract is written very much in their favour. But I needn’t have worried. I was very impressed with Flyp as an organisation from start to finish. There was a no-pressure initial video call consultation. Once I’d appointed Flyp, they did exactly what they said they’d do. Communication was very slick and fast via email and WhatsApp. The refurb works were done quickly and to a high standard, requiring no management from me whatsoever. The house was beautifully furnished in one day. A particularly impressive touch was that they brought fresh flowers in a vase, which then featured in the professional photographs. The marketing photos were excellent and really showed the house in its best light. The house was almost continuously let (short term), usually for a few days to a couple of weeks at a time to each occupier. Flyp handled everything, and there seemed to be cleaners at the house on an almost daily basis. The Flyp sales marketplace concept worked well and we had a lot of viewings despite a sticky sales market. We agreed a sale for £1m about 2 months after marketing started and then did a very quick exchange and completion all within about 3 weeks. I can honestly say that it was a very positive experience and I would certainly recommend Flyp to others. I am a portfolio landlord and will likely appoint Flyp when I comes to selling my next property.
24. marraskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Mark,
Thank you for taking the time to share such detailed feedback — it really means a great deal to us.
We understand that our model can feel unfamiliar at first, so it is fantastic to hear that your experience gave you confidence in our approach and delivery. We are delighted that the refurbishment, furnishing, and marketing helped present the property at its best, and that our lettings and marketplace strategy delivered strong interest and a successful sale.
Thank you again for your recommendation and trust in us. We look forward to working with you again on your next property.
Team Flyp
Great stay
We stayed in a Flyp Home during our winter break, and the team were very helpful and responsive. Our check-in was very smooth as we had one of their team meeting us at the property to give us a tour on arrival. We requested a few small items to help with our stay and they had them delivered very quickly the next day. We asked for local recommendations and they gave some great restaurant options. The service was great, and we look forward to returning to stay with Flyp again soon.
4. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Wei,
Thank you for your lovely feedback, we really appreciate you taking the time to share your experience.
We are delighted to hear that your winter stay with us was such a positive one, and that the team was able to make your arrival smooth and comfortable. From welcoming guests at the property to quickly arranging requested items and sharing local recommendations, we always aim to make each stay as easy and enjoyable as possible.
It is wonderful to hear that you are looking forward to returning - we would be very happy to welcome you back again soon.
Team Flyp
Brilliant properties and a dream to work with.
Keiran Carter and the lettings team are fantastic. a dream to work with. As an agent you meet a lot of companies in the industry that you steer clear of, however the team at Flyp are an example of how its done properly. The properties are an incredibly high standard and the team are professional, knowledgeable and friendly.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Jacob,
Thank you for your fantastic feedback — we really appreciate you taking the time to share this.
It means a great deal to hear such positive words from a fellow agent, and we are delighted to know that working with Keiran and the lettings team has been such a strong experience. Maintaining high property standards and delivering a professional, knowledgeable, and friendly service is exactly what we strive for, so it is wonderful to see that recognised.
We truly value the partnership and look forward to working together again on many more deals in the future.
Team Flyp
Flyp Rental
I rented a property through Flyp for a week as I had to travel down for client meetings. Because the homes are recently refurbished for sale, everything was so new and clean and comfortable. The home was super close to the tube for easy transport, and Flyp were so accommodating with my odd schedule for arrival and departure. They were also incredibly accommodating on re-arranging a sales viewing when I had a very important client pitch call last-minute that I had to take in the property. I’ll try to Rent with Flyp each time I come to London for sure.
6. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Ben,
Thank you for your fantastic feedback — we really appreciate you taking the time to share your experience.
We are delighted to hear that the property was comfortable, clean, and well located for your stay, and that the team was able to accommodate your schedule and last-minute changes. We understand how important flexibility can be, especially when work commitments shift unexpectedly, so it is great to know that we were able to support you when it mattered.
It is wonderful to hear that you would choose to stay with Flyp again when visiting London — we would be very happy to welcome you back.
Team Flyp
We made a reservation for a property…
We made a reservation for a property managed by Flyp Rentals from March 30th to June 30th. However, we have been dismissed from our jobs here in London and will need to return to our home country, as we are no longer able to support our family during this time.
Airbnb advised us to contact the host to try to negotiate at least a partial refund, since by cancelling the reservation, no service will be provided.
We explained that we have two young children (2 and 3 years old) and kindly asked for at least a 50% refund. This way, you would still receive a considerable amount without providing any service, and the calendar would be available for new bookings.
Even Airbnb itself acknowledged that a partial refund would be fair, and they even proposed this idea to the host. However, they remain inflexible and unwilling to engage in any kind of negotiation.
The response we received was: “sorry, we will not waive this and will not issue any refund.”
This shows a great lack of flexibility and understanding.
25. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Teófilo,
We were very sorry to hear about your circumstance, but as mentioned we do unfortunately need to adhere to our cancellation policy as outlined.
We will continue to try to backfill the nights for you as offered, to try and lessen the financial burden for you.
Very best,
The Flyp Team
My experience with flyp was excellent
My experience with flyp was excellent from the start, not only my flat was amazing & beautiful but anytime I needed something I was able to contact flyp and get a very fast response. They made sure my preferences were considered even on details like making sure all cleaners were female or respecting the times that I chose, last minute changes. I felt that the team was personable and flexible with me and truly can say the service was 10/10. They even assisted with odd & one time requests and helped arrange logistics during my move in and move out. Will be happy to stay with flyp in the future.
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Ana,
Thank you so much for your wonderful feedback — it truly means a great deal to us.
We are delighted to hear that your experience with Flyp was excellent from the very start, and that the team was able to create a space you found beautiful while also supporting your individual preferences. Making sure our clients feel comfortable, listened to, and supported — even with last-minute changes or one-off requests — is something we care deeply about, so it is fantastic to see that reflected in your experience.
We are especially pleased to hear that the team could assist with logistics around your move and provide the flexibility you needed along the way. Hearing that you would happily stay with Flyp again is the highest compliment we could receive.
Thank you again for your trust in us — we look forward to welcoming you back in the future.
Team Flyp
flyp staged our home beautifully
flyp staged our home beautifully before we sold. The team was professional, efficient, and made our space look inviting and stylish. Definitely helped us attract buyers faster—highly recommend!
4. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Andi,
Thank you for your lovely feedback — we really appreciate you taking the time to share your experience.
We are delighted to hear that the staging made such a positive difference and helped present your home in a way that felt inviting and stylish. Creating strong first impressions that help attract buyers more quickly is exactly what we aim to achieve.
Thank you again for your recommendation — it means a great deal to the team, and we wish you all the best in your next chapter.
Team Flyp
AVOID AT ALL COST
Scammers get you to confirm rental booking then cancel 5 days before you and family plan to move
AVOID FLYP AT ALL COST
CEO
Software Company
London & New York
27. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Paul,
We’re genuinely sorry to read this and to see how strongly you feel about your experience.
Your booking was cancelled five days before arrival because the property became unexpectedly uninhabitable. We were advised that we could no longer guarantee the safety or security of the home, and in those circumstances we cannot legally or ethically allow guests to check in. The cancellation was reviewed and approved by Airbnb as an emergency measure — something they only permit where there is a genuine safety issue.
We completely understand how disruptive and stressful a cancellation so close to arrival is, particularly when you were planning to move with your family. That is never the experience we want for any guest. We did offer alternative accommodation from within our portfolio at very short notice, although we appreciate those options did not meet your expectations.
We work hard to provide safe, well-managed homes. On this occasion, prioritising guest safety meant making a very difficult decision.
We would welcome the opportunity to speak with you directly to discuss this further and work towards a fair resolution. Please feel free to contact us at guests@flyp.co.
We are truly sorry for the inconvenience caused.
The Flyp Team
Good experience
Good experience. Was a challenging house to sell, but was made easy via Flyp.
17. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi David,
Thank you for your feedback — we really appreciate you taking the time to share your experience.
We are pleased to hear that, despite the challenges involved in selling the property, the process felt easier with Flyp’s support. Helping navigate more complex sales and keeping things moving is exactly what we aim to do.
Thank you again for your trust in us — it means a great deal to the team.
Team Flyp
Absolute pleasure working with Mike
Absolute pleasure working with Mike. Agreed the sale within 10 days and completed within 8 weeks.
Highly recommended!
12. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Charan,
Thank you for your kind feedback — we really appreciate you taking the time to share your experience.
We are delighted to hear that working with Mike was such a positive experience, and that together we were able to agree a sale so quickly and move through to completion in such a strong timeframe. Achieving both speed and smooth execution is always the goal, so it is fantastic to see that reflected here.
Thank you again for your recommendation — it means a great deal to the team.
Team Flyp
Slick and professional
This company is very slick and professional. I liked their approach of multi-agent engagement for the cost of a single agent - genius.
Not all sellers make significant gains and the market has been really tough, so minimising your outgoings and overall costs really makes a difference.
Highly recommended.
2. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Justine,
Thank you for your thoughtful feedback — we really appreciate you taking the time to share this.
We are delighted to hear that you found our approach both professional and effective. The multi-agent model is designed to give sellers the widest possible exposure while keeping costs sensible, so it is fantastic to hear that this stood out to you — especially in what has been a challenging market.
You are absolutely right that managing overall costs can make a meaningful difference to outcomes, and we are pleased to have supported you through that process.
Thank you again for your recommendation — it means a great deal to the team.
Team Flyp
Transformed the sale of a London…
Transformed the sale of a London penthouse apartment !!!
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Thank you for the fantastic feedback — we really appreciate you taking the time to share this.
We are delighted to hear that we were able to help transform the sale of your London penthouse apartment. Presenting properties at their very best and supporting a successful sale is exactly what we aim to deliver, so it is wonderful to see that reflected in your experience.
Thank you again for your support — it means a great deal to the team.
Team Flyp
Flyp are superb
Flyp are superb. Collaboration is key to make properties achieve the best price in any given market and Flyps innovative methods allow our clients to be turn-key without needing to break the bank. Highly reccomend.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Niall,
Thank you for your kind words — we really appreciate you taking the time to share your experience.
We completely agree that collaboration is key to achieving the best outcomes, and it is fantastic to hear that our approach and innovative methods have helped create a smooth, turn-key experience for your clients without unnecessary cost. That is exactly what we aim to deliver.
We truly value the partnership and look forward to continuing to work together on many more successful projects.
Team Flyp
I have been working in partnership with…
I have been working in partnership with Chris leech for nearly Two years now and his worth ethic and professionalism has not changed one iota. He is always responsive when I need something and is extremely knowledgeable.
1. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Louis,
Thank you for your kind words — we really appreciate you taking the time to share this.
It is fantastic to hear that your partnership with Chris over the past two years has been such a positive one. His work ethic, responsiveness, and depth of knowledge are qualities we truly value, so it is wonderful to see that reflected in your experience.
We truly value the strong working relationship and look forward to continuing to work together for many years to come.
Team Flyp
Working with Flyp has been a great…
Working with Flyp has been a great experience. All the team are incredibly helpful, pro-active and communicative. Would recommend to anyone trying to sell!
30. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Ky,
Thank you for your kind feedback — we really appreciate you taking the time to share your experience.
We are delighted to hear that working with the team has been such a positive experience, and that our proactive and communicative approach made a difference along the way. Delivering a smooth and supportive sales journey is exactly what we aim for.
Thank you again for your recommendation — it means a great deal to the team.
Team Flyp
Not recommended
I stayed at 160 Holland Road, London, managed by Flyp Rentals via Booking.com. The property was rented out while it was on sale. During our stay, we experienced multiple serious issues:
- The garden door could not be locked, putting our belongings and personal safety at risk.
- The key box malfunctioned, leaving us locked out late at night.
- The walk-in closet containing our belongings was locked by someone accessing the property after we left.
- The shower tap detached during use and the washing machine leaked, flooding the toilet.
- Property viewings were scheduled with very short notice, causing disruption, and the property was not properly cleaned prior to arrival.
Flyp Rentals failed to resolve any of these issues despite multiple reports. Property owners should be aware that relying on this company puts tenants’ safety and the property’s reputation at serious risk.
21. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about the difficulties you experienced during your stay at 160 Holland Road.
The issues you’ve described around security, access, maintenance, cleanliness, and short-notice viewings fall below the standard of service we aim to provide, and we understand how frustrating and disruptive this must have been.
We take matters relating to guest safety, comfort, and communication very seriously. While many of our properties operate smoothly, it’s clear that in this instance we did not meet expectations, and for that we sincerely apologise.
We would really appreciate the opportunity to look into this properly and address your concerns in detail. Please contact our team directly at guests@flyp.co or via our website, quoting your Booking.com reference, so we can investigate what happened and work towards a fair resolution.
Your feedback is important to us and helps us improve our service. We hope to have the chance to restore your confidence in Flyp Rentals.
The Flyp Rentals Team
Made a frustrating experience a lot easier
Have been working with Flyp for about 18 months to sell our property. In this time they have been the adults in the room faced with buffering us from an unreliable and unprofessional estate agent. At the beginning they were flexible with their proposition and sought to improve their process in order to allay our security concerns regarding our ID documents, and throughout the term their communication has always been prompt and comprehensive. We've now exchanged and I can honestly say that they have made a very stressful process a lot easier to manage than if we were dealing directly with the agent. We were recommended Flyp by a friend and have in turn recommended them to several others. We found the whole Flyp team very professional but would like to give a particular shout-out to Mike who's been our main contact for the duration and who had to deal with a lot of the adolescent behaviour of the agent.
18. joulukuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä flyp
Hi Alban,
Thank you for taking the time to share such detailed feedback — it truly means a great deal to us.
We are especially pleased to hear that, over the past 18 months, the team was able to provide steady support and help navigate what sounds like a particularly challenging process. Buying and selling property can be stressful at the best of times, so knowing that we were able to make the experience more manageable is incredibly rewarding to hear.
It is also fantastic to hear that our flexibility early on and our commitment to clear, comprehensive communication made a difference throughout the journey. Reaching exchange is a huge milestone, and we are delighted to have supported you to that point.
A special thank you as well for recognising Mike — he will really appreciate the shout-out. We are very grateful for your recommendations to others, and it means a lot that your experience gave you the confidence to do so.
Wishing you all the very best as you move toward completion, and thank you again for placing your trust in us throughout this journey.
Team Flyp
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