Chase Arvostelua 

I would leave a 0 if I could. The Chase quick accept is a complete joke. I had a large payment flagged. I provided all requested info and documents to prove it was a legit transaction. They even contacted my customer and he verified it as well. It has been 2 weeks since the payment was made and I still dont have my funds. They are stating that funds have been released but its the back office that keeps putting it on hold. No phone number they can only communicate with them via email. They are holding $12000 of my money for no reason. I dont recommend any small business use Chase or Chase Quick Accept

They closed my account without just cause and froze $60,000 for 6 months "in case of charge backs." In 26 years of business I had zero charge backs. Then I had one, because I couldn't refund a customer's deposit, because Chase had frozen my funds and closed my account. They were relentless and unreasonable. And it happened because I let a salesman prefill the application and he severely understated my annual transactions.
They just released the funds to my account.

" CHASE. ' SIMPLY THEEEEE BEST. "

Never had a problem over the ten plus years I have used them. It has just been that easy and joyful on all levels.

Been with Chase for 10 years , love em . I’m black from Texas , not a robot . I just read all the 1 star comments and they were hilarious cause I been there before . But tbh it’s something I did and knew it would happen . And yeah chase my freeze your account but that’s for security purposes only . Epically when you have done disputes and chase gives you your full refund while the dispute takes it 1-2 weeks . Chase is the best bank you can get if you keep money coming in . If you don’t have a business with steady income then try a credit union . I’m out this sucker . Don’t let anyone tell you not to go chase the money with Chase .

Terrible customer service. We had our pinpad not receive payments, buttons sticking and unable to use tap. Took a few weeks of back and forth with customer service to finally get them to send us a new one (after them telling me numerous times it wasn't them that provides the pinpad... ). Then once we received the pinpad, there was no instruction on how to install and initialize. I tried doing it myself (as they said they don't provide a tech for this). After talking to my POS system, they asked for additional info from Chase in order for them to help me initialize the new pinpad, which Chase could not provide (and they even doubted the POS systems need for this.. why would I lie?) . Thus rendering our system unusable. Just a complete nightmare. Avoid if you can.

Chase provides a flawless service no need to consider other options

unfortunately chase have put my account under review and left me and my son without food or nappies not to mention its now bank holiday weekend and I'm so worried what to do no one else to turn to also im disabled and my carer can't help I have no family and I don't understandwhy chase bank wouldn't warn me after being with them almost ,2 years I loved this bank till they did this I'm really upset and worried and I just want the bank to give me my benefits for me and my son to eat and survive I always get paid same time every month and you have left me to have a panic attack caused me distress if I can't get milk or nappies what can i do my son needs that money to live so do I I'm just in shock and can't believe they would do this to us

Chase paymentech is simple, reliable, and most important, no more equipment, only a computer needed; and there are no hidden fees.

Chase has a lot of banks & I feel safe using the online & phone app. The only downside is they do not offer a liquid CD. I transferred my CD from Chase to Kinecta. They have a great liquid CD.

Six years as a small business client, and this is how Chase treats you when issues arise.

Customer service is robotic, dismissive, and completely useless. Reps talk over you, stick to scripts, and can’t connect you to the departments that actually make decisions- many of which conveniently don’t take calls or “aren’t available.”

Within days, our account was hit with multiple payment holds, each taking 24–48 hours to review. After expressing frustration and mentioning we may leave, Chase placed another hold, then closed our account and informed us they would keep our funds for up to 180 days.

Money already earned. Services already provided. Staff and expenses still due.

No warning. No real explanation. No urgency. Just frozen funds and canned responses.

If you’re a small business, understand this: when Chase decides you’re a “risk,” loyalty means nothing and your cash flow becomes collateral.

After spending close to an hour on the phone with a few very rude customer service representatives, it reinforces that Chase and the many games they place with their customers money.....will never change and improvement of their services will never happen!! Hopefully a legal solution is the answer!

Good job guys

I've been using Chase Mobile Quick Accept for two years for my notary business. It's easy to use on the mobile POS app and I can add sales items for my clients receipt. It has been very good for me and my business needs.

I would give a 0 if I could. Do not use if you are a small charitable or not for profit, or have multiple board members that change.
Its way too expensive and cancelling is ridiculous.

While customer service is open 24 hours, actual resolution is very difficult.

Excellent service

The Chase team are always there. I was never left to thinking did I choose the right payment processing partner.

We use both the Virtual Orbital Terminal in the office and Mobile Checkout on the road. Pretty easy.

Set up was super easy. Processing is user friendly and a huge bonus that I can process on my mobile app.
Great rates, im extremly satisfied. I’ve already told other business owners and they have set up there’s as well. Thank you Chase bank and chase merchant services.