This bank offers great interest rates and a superb app. Customer service is high quality rather than being quick. Yes there is no phone support or chat service, but actually what do other providers gi... Näytä lisää
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this is a review for the customer service and not necessarily lhv or its app (which i have only just got and not used yet). i had trouble logging onto my account for the first time, worsened by t... Näytä lisää
If you want to get access to your money and pay/transfer DONT use this bank!! This is now the 3rd time they have left me with a pending transfer all because they don’t work weekends!! Will be moving m... Näytä lisää
The app was easy to load and use and the xfers in and out were instant and easy. However I had no idea of the daily add monthly withdrawal limits. No point in trying to discuss that with them as it ap... Näytä lisää
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LHV Bank (UK) is redefining banking for ambitious individuals and businesses. Our app-only retail banking services are designed to empower ambition at every step. Whether you're growing your savings or managing everyday finances, our easy-to-use interest-paying current account and attractive savings products help you achieve your goals. With our intuitive app, you can take full control of your finances, wherever you are, saving you time to focus on what matters most. At LHV Bank, your money is always at work—helping you to achieve your ambitions.
Yhteystiedot
1 Angel Court London, EC2R 7HJ, London, Yhdistynyt kuningaskunta
- help@lhv.com
- lhv.com
2,9
Keskitasoinen
103 arvostelua
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If you want to get access to your money…
If you want to get access to your money and pay/transfer DONT use this bank!! This is now the 3rd time they have left me with a pending transfer all because they don’t work weekends!! Will be moving my funds 1st thing tomorrow!
31. toukokuuta 2026
Oma-aloitteinen arvostelu
this is a review for the customer…
this is a review for the customer service and not necessarily lhv or its app (which i have only just got and not used yet).
i had trouble logging onto my account for the first time, worsened by the fact that ive since lost the mobile number i signed up with (and had for long convoluted reasons couldnt swap my old number to a new sim); however the customer service i received from nina today was fantastic. yes it had to be done by back and forth email (numerous), but her replies were quick (~<30min) and helpful and now i am up and away.
very happy with the customer service.
28. toukokuuta 2026
Oma-aloitteinen arvostelu
Exactly what I want in a bank!
This bank offers great interest rates and a superb app. Customer service is high quality rather than being quick. Yes there is no phone support or chat service, but actually what do other providers give you on chat? Frustrating circular AI nonsense. What LHV do is provide real people with actual understanding who resolve your issue first time!
19. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for taking the time to leave such thoughtful feedback.
We’re really pleased to hear you’ve had a positive experience with both the app and our customer support. Delivering helpful, effective support and resolving issues clearly is something that’s very important to us, so it’s great to hear this reflected in your experience.
Thanks again for your support and for sharing your feedback with us!
The LHV Bank Team
Withdrawal Limits
The app was easy to load and use and the xfers in and out were instant and easy. However I had no idea of the daily add monthly withdrawal limits. No point in trying to discuss that with them as it appears the contact process is slow and arduous. Thus I will xfer my money back to Cahoot, have a proper Easy Access savings account again and then close the LHV ac. Shame they have stupid pointless limits and fail to inform you up front in any meaningful way.
12. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thanks for taking the time to share your feedback.
We’re pleased to hear you found the app easy to use and that transfers were quick and straightforward.
We also appreciate your comments around withdrawal limits and how these are communicated. We’re continually reviewing limits, features and the wider customer experience to make sure we’re offering the best possible service and clearer information for customers from the outset.
We understand this experience has been frustrating, and we appreciate the honest feedback.
The LHV Bank Team
Funds pending for hours
Opened multiple fixed 1 year accounts. Have an easy access.
No problems.
Have withdrawn bits and bobs from their current account to my my nationwide account in the last 4 months since opening no problems.
Went to draw £300 and then £500 within 20 minutes last night and it’s suddenly pending and has been for 24 hrs so far.
Can’t contact them directly and have to wait to email them during a weekday 9-5 via email only.
2. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback. It’s good to hear things have worked smoothly for you until now, but we understand your concern around the pending transfer.
Occasionally, a payment may take longer to complete while it goes through additional checks. These are in place to keep your account and funds safe. That said, we know it’s frustrating when a payment doesn’t go through as quickly as expected.
We’re also aware that waiting to contact us isn’t ideal, and we’re working on improving how quickly and easily customers can get support.
If the payment is still pending, please contact us and we’ll explain what’s caused the delay and what to expect next.
The LHV Bank Team
Waiting weeks
Got app, created account, been waiting at review stage for weeks now. Poor service - never had this before with any bank or fintech. Useless.
1. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
We’re sorry to hear you’ve been waiting this long. That’s not the experience we aim to provide.
Account reviews can take longer where additional checks are needed, but you should be kept informed along the way. A lack of updates over several weeks isn’t acceptable.
If you’re still looking to proceed, please contact us at help@lhv.com. We’ll review your application and provide a clear update on the current status.
The LHV Bank Team
Horrible Customer service
I have a Easy-Access Account with LHV. I asked them to close my account - That can only be done via email.
I got a reply with : please send account details and upload a selfie and bank statement etc . I did that I am still waiting for any proper communication from them and its has already been 2 days.
I will suggest all future savers , Avoid this bank !! they are good as long as you pay them when its time to withdraw money it looks like a SCAM!!
Edit:
Its been 3 working days and no reply yet. Any UK based bank does this work in 1 working day.
I wish I could award them Negative star.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
We’re sorry to hear about your experience. Closing an account should be straightforward, and we understand the frustration when communication is slower than expected.
We also want to be clear that safeguarding your money is central to how we operate. We have checks in place for both incoming and outgoing payments, including account closures, to make sure requests are genuine and funds remain secure. These checks can sometimes add time, but they are there to protect you.
That said, you should receive clear and timely updates while this is being completed.
If you haven’t heard back yet, please follow up at help@lhv.com and we’ll check the status of your request and respond as soon as possible.
The LHV Bank Team
Absolutely USELESS and incompetent
Signed up via the app over a month ago. It keeps saying it's checking my details, but I submitted all my passport, my documents, everything. To this day, the app says we're reviewing your details. I had to email them directly, and they're asking me for my details again, which I provided. Weeks have gone by, and I've still heard nothing. The most useless and incompetent bank I've ever dealt with. They have wasted so much of my time. I wish I'd never downloaded the app and I will not be recommending them to anyone.
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
We’re sorry to hear about your experience. Waiting this long without a clear update isn’t what we aim to deliver, especially after you’ve already provided your documents.
In some cases, applications need additional checks, but you should be kept informed throughout. It’s clear we haven’t met that standard here.
If you’re still open to continuing, please email us at help@lhv.com. We’ll review your application and give you a clear update on where things stand and what’s needed next.
The LHV Bank Team
The first experience was smooth with…
The first experience was smooth with instant transfers between my accounts. The problem started about two weeks after with transfers taking days and I was shocked to know you can contact them only through emails.
They better get more staff to sort things out or I will close this account immediately
25. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback. It’s good to hear your first experience was smooth, but we understand how frustrating delays and limited contact options can be.
Transfers should be quick and reliable. If they’re taking longer than expected, something isn’t working as it should. We’re working on improvements to make transfers more consistent and to make transfer limits clearer for customers going forward.
We’re also working on improving how customers can reach us. While we currently support customers via email, we can arrange a call if you request one.
If you choose to contact us again, we’ll take a closer look at your case and explain what’s happened.
The LHV Bank Team
HIDDEN WITHDRAWAL RULES!
HIDDEN WITHDRAWAL RULES!
Opened a current account with easy access savings linked. Depositing money was easy and fast with the app, but when I needed to withdraw money I encountered a daily payments limit that was not shown when opening the accounts (or known to MoneySavingExpert who I always use when looking for accounts). The next day I tried again only to discover a monthly payments limit of slightly more than the daily, meaning my money was locked into an "easy access" account. The only way to contact Customer Services is via email which takes days to receive replies. I've now requested a full closure and will be complaining to FSCS.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We’re pleased to hear that opening your account and depositing funds was straightforward, but we understand your frustration around withdrawal limits and communication.
We aim to be clear about how accounts work, including any limits, and we recognise this wasn’t your experience. We’re reviewing how this information is presented so it’s more visible before and after opening an account.
On support, we understand that waiting for email responses isn’t ideal, especially when trying to access your money. We’re working to improve response times and overall accessibility.
If you’d like us to review your case or provide further clarity, please contact us at help@lhv.com.
The LHV Bank Team
Lack of communication
Certainly very easy to set up the App and fund the account. I opened a current account and was able to take note of my account number and sort code but when I opened a savings account there was no sign of an account number or sort code so I emailed LHV and expected a reply today (Monday). I didn't receive an email !!! I was considering depositing much more than my original deposit but the lack of communication would actually prompt me to close both accounts.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We’re glad to hear that setting up your account and funding it was straightforward, but we understand your frustration around not receiving a response when you needed one.
Savings accounts don’t have their own sort code and account number in the same way as a current account, and we recognise this isn’t always clear. We’re working to make this information more visible and easier to understand within the app.
We also take your point on communication. If you’ve contacted us and haven’t received a response within the expected timeframe, that’s not the experience we aim to provide.
If you’d still like support or clarification, please contact us at help@lhv.com and we’ll follow this up.
The LHV Bank Team
mixed, both good and bad, not a fully functioning bank
opening account was easy. interest rates are good. transfers into LHV are quick, however, transfers out are not, depends on the time you make the transfer. from testing, looks like 9-6 are instant, after that, then the transfer will take place the next day.
for support, you have have to email them, you can choose for them to call you back.
there are also limits
Daily Limit: £10,000.
Monthly Limit: £20,000.
Large Transfers: Contact LHV to authorize larger amounts.
Internal Transfers: Up to £1,000,000.
Debit Card Spend: Default £2,000 daily, up to £10,000
19. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We’re pleased to hear that opening your account and funding it has been straightforward, and that you’re finding the rates competitive.
We understand your experience around outgoing transfers and support. While many payments are instant, timing can vary, and we know consistency is important. We also recognise that relying on email support isn’t ideal for everyone.
On limits, we aim to be clear about how accounts work. We’re currently working on making this information more visible within the app so it’s easier to understand and manage.
If you’d like us to look into anything further or provide more clarity, please contact us at help@lhv.com.
The LHV Bank Team
No access to my own money!
Similar experience to others - lost my phone, tried to register on a new device. Blocked from doing so and directed to an email address. They only respond on week days. Numberless debit card with my details on the app - mean I'm unable to buy anything online. So an account with money - inaccessible. Shocking
I'll be withdrawing my money and closing this account on regaining access
18. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We’re sorry to hear about your experience. Losing access to your account after changing devices is understandably frustrating, especially when it affects your ability to use your money.
There are security steps involved when registering a new device, but we recognise this shouldn’t leave you without access or support. We also understand your point around limited support hours, particularly when the issue is urgent.
Please contact us at help@lhv.com and we’ll help you regain access as quickly as possible and review what’s happened.
The LHV Bank Team
Mixed feelings
On the plus side it was not too difficult to set up an LHV account. The interest rates are very attractive and it was a breeze to fund the deposit and current accounts.
However that is where the good news stops. There seems to be only e-mail support Monday to Friday 9AM to 5PM. No phone support and no chat.
Following an e-mail exchange I am still none the wiser where I can withdraw cash using the debit card without any charges from ATMs. Link group? Specific bank?? It seems Trial and error is LHV's preference.
Worse still are the transaction limits of 10,000 per transaction and 20,000 per month. I reached those limits and now I am paralysed until next month. There is no way I can find to alter these limits within the App.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We’re pleased to hear that setting up your account and funding it was straightforward, and that you’re finding the rates attractive.
We understand your concerns around support availability and the information provided. Our support hours are currently weekdays, and we recognise the need to make help easier to access and clearer, particularly for things like ATM usage and fees. We’ll review how this guidance is shared so it’s easier to find.
On transaction limits, we appreciate that reaching them can be restrictive, especially if they’re not clear upfront. We’re looking at how we can improve visibility of these limits and make the experience more flexible.
If you’d like us to look into your situation or provide more clarity, please contact us at help@lhv.com.
The LHV Bank Team
fscs & Bank Green approved plus good interest
Very easy joining process, confirmed in 10 minutes or so.
Money transferred in showed in account immediately, LHV immediately recognised by my other banks.
Obviously with LHV being new to me I didn't transfer everything over at once, but LHV is covered by fscs & given a good rating by Bank Green.
The bad reviews? Well, join using a passport rather than expecting LHV to recognise just anything, & perhaps don't expect to move tens of thousands in & out within days of opening. Standing orders? Do people still use these?
So far so good for me. App seems basic but all works well so far.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your review.
It’s great to hear that opening your account was quick and that your transfers worked smoothly. We’re pleased the experience has been straightforward so far!
We also appreciate your balanced approach when getting started with a new account. We’re continuing to improve the app and overall experience, so your feedback is helpful.
Thanks again for sharing.
The LHV Bank Team
Can't get money back out
Very easy to set up new account. Easy to pay money in, but and a very big but! .. try to get money out and you get payments that should be instant, held in 'pending' and you have to contact them to find out why .. they then come up with a lengthy questionnaire wanting to know why you were making the payment, showing proof, what job you do, where you money comes from, etc, etc, etc
AND they impose not just a £10,000 daily limit, but also a £20,000 monthly limit !!! So it's far from instant access and locks your money away worse than a fixed bond. Only gratefull I didn't save more money with them.
12. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
We appreciate you taking the time to share your experience.
We’re pleased to hear that setting up your account and paying money in was straightforward, but we recognise your frustration around withdrawals and payment checks.
Some payments may be held while we carry out checks. These are in place to meet regulatory requirements and protect customers from fraud and financial crime. We understand this can feel intrusive and cause delays, and we’re working to make the process clearer and quicker where possible.
On limits, we aim to be transparent about how accounts work. We recognise your point that this wasn’t clear upfront, and we’ll review how this information is presented.
If you’d like us to look into your specific case or provide more clarity, please contact us at help@lhv.com.
The LHV Bank Team
No customer service at all on the…
No customer service at all on the weekend or after 5pm. I set up my account today without any issues, but after getting facial recognition confirmed on my other phone, I was promoted to login, but got a message saying there was a problem logging in, without saying what that was. I was instructed to contact customer support, but there isn't any over the weekend. Come Monday I'll be closing my account.
11. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback. It helps us understand where we need to improve.
We’re sorry to hear about your experience. Not being able to log in after setting up your account is frustrating, especially when support isn’t available at that time.
Our support hours are available on our website, but we recognise this doesn’t help when something goes wrong outside those times. We’re working to improve access to support and make sure issues like this can be resolved more quickly.
If you’re open to it, please contact us at help@lhv.com and we’ll look into the login issue and help you get access to your account.
The LHV Bank Team
Really poor bank
Really poor bank. Don't answer the phone, don't call you when requested and been waiting over a week to open a new account. Will be looking elsewhere now to put my savings. Avoid, clearly understaffed and unprofessional bank. AVOID !!!
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your feedback.
We’re sorry to hear about your experience. Waiting this long to open an account and not being able to reach us isn’t acceptable, and we understand why this has been frustrating.
We’re reviewing our response times and onboarding process to make sure this improves. If you’re still open to it, please contact us at help@lhv.com and we’ll look into your application and provide an update.
The LHV Bank Team
Customer Service Experience
Since I opened the account, it's been running smoothly (hence the 3 star), until yesterday the 9th, I made a withdrawal to myself and my fund was held in pending, all effort to reach them was not successful, no phone contact, no WhatsApp messenger. I emailed them twice, yesterday and today 10th, but no official response. How I I proceed from here, I'm stacked and my money is in limbo as it's been deducted from my account balance. This is not a good experience for anybody to go through. I expected more from them.
I hope that they can release my funds asap so that I can carry on doing business with them, if not, I will have to consider an alternative.
I will come back to give a final review of my experience and how efficient they were able to resolve my issues.
9. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for your review. We’re glad to hear things were running smoothly initially.
We’re sorry to hear about your recent experience. Waiting on a transfer while funds show as pending isn’t what you expect, and we understand how frustrating that can be.
Payments can sometimes be held briefly while they’re being processed or checked, but you should still be able to reach us if you need support. We recognise that we haven’t met expectations on communication here.
Please contact us at help@lhv.com with your details, and we’ll review the payment and provide an update.
We appreciate your feedback and are working to improve both payment consistency and response times.
The LHV Bank Team
A straight forward current account I…
A straight forward current account I opened on 8th April 2026 via the app was easy after providing suitable ID my current account was opened very easy to fund from another uk bank money arrived instantly but just recently it’s taking a while to receive and debit money to a payee I sent money from my current account yesterday it’s still not arrived and withdrew some today to monzo that’s showing has pending unfortunately it’s not overly good has you are waiting I think I will stay with my main bank monzo and Revolut transfers instant
8. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä LHV Bank (UK)
Thank you for taking the time to share your experience.
It’s great to hear that opening your account and funding it was straightforward. That’s exactly how it should feel.
We understand your concern around recent transfer delays. While many payments are instant, some can take longer depending on processing times and checks. That said, we know consistency matters, and we’re working to improve this so you can rely on a smoother experience.
If any payment is taking longer than expected, please contact us at help@lhv.com and we’ll look into it for you.
We appreciate your feedback and will continue to improve.
The LHV Bank Team
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