Meraboiler Arvostelua 

Unprofessional and poor customer service

Grateful that I got through to Kam for an emergency callout, she was outstanding and extremely helpful, managed to get me a plumber right away and seconds after the plumber arrived. Empathetic and excellent customer service from her part.

UPDATE: Meraboiler made considerable efforts to suppress this review, flagging it as harmful or illegal. However, after providing TrustPilot with substantiating evidence for the claims detailed herein, the review was reinstated. For further corroboration, evidential images can be viewed on Google Reviews.

Meraboiler was hired to perform the routine replacement of a gas boiler, an experience that ultimately revealed significant deficiencies in professionalism, competence, and integrity.

Following an extensive round of engineer quotations, my landlady — motivated primarily by cost considerations — selected Meraboiler, the lowest-cost provider, to replace an aging gas boiler prone to frequent failures. During Meraboiler's initial site assessment, their representative presented himself as knowledgeable and persuasive, expertly identifying apparent points of failure such as sludge accumulation and pipe blockages. In hindsight, this assessment appeared designed primarily to preemptively justify subsequent shortcomings in workmanship.

On the scheduled installation day, Meraboiler disregarded explicit instructions to arrive at 10:00 AM due to a critical client meeting scheduled at 9:00 AM. Instead, their engineers arrived at 9:15 AM, persistently ringing the doorbell and disrupting the meeting. This forced its premature termination and subsequent rescheduling, causing inconvenience both to my client and my professional obligations.

Communication difficulties were evident due to the clear and obvious language barrier; the engineers had a very poor comprehension of the English language. The engineers entered without greeting or offering explanations regarding their procedures or anticipated disruption. They provided no guidance on clearing valuable kitchen appliances or on the extent of intrusion their equipment would cause.

Several troubling incidents occurred during installation:
1. Engineers appropriated IKEA cardboard boxes from my personal storage without permission to protect kitchen surfaces due to their own inadequate preparation.

2. They consumed milk from my refrigerator without consent and left personal items — such as hairpins — in my bathroom.

3. The engineers employed a blowtorch, causing damage to the kitchen countertop at two separate points, and scratched the surface with their equipment.

Approximately two hours into their work, I discovered significant damage — a prominent crack across the top of my £300 Nespresso coffee machine.

When confronted about this damage, the engineers initially offered no explanation beyond expressions of confusion. Instead, they contacted their supervisor, who promptly arrived and denied responsibility by asserting that because "the box [the item came in] isn't new," the crack must have predated their arrival. Upon further challenge, he became confrontational, verbally aggressive, and threatened to withdraw his team from the job. Shortly thereafter, he instructed his team to leave abruptly, leaving the kitchen in an unusable state.

The landlady's subsequent response was inadequate; she failed to address or resolve the issue regarding the damaged coffee machine. Instead, she later imposed a rent increase of £240 per month during a fixed-term tenancy agreement.

Meraboiler eventually returned later that day to complete the boiler installation. However, their return was marked by silence and evident hostility.

Ultimately, their deficient customer service was matched only by their substandard workmanship.

I'm not alone in expressing grave concerns about Meraboiler's professionalism and workmanship. Other customer reviews, on Yell.com, have similarly described installations as "extremely sub-standard and unsafe," noting repeated unanswered calls for assistance following inadequate installations. Additional reviewers characterized Meraboiler as "incompetent, unprofessional and rude," highlighting issues such as unresolved leaks after installation and poor value for money. One reviewer explicitly warned potential clients: "DO NOT USE OR YOU WILL LOSE YOUR HARD EARNED MONEY," recounting pressure tactics resulting in a £2,000 loss. Another customer detailed experiences where installations led directly to water leaks without adequate follow-up support or resolution.

It remains true that one generally receives quality commensurate with investment; indeed, it is an old but timeless adage: you get what you pay for.

If I could give this company a 0 rating I would. We purchased a new boiler for Mum and therr have been problems from the get go. The installation did not go smoothly and took much longer than was estimated. Since then, the boiler has broken down twice. The first time and engineer was able to fix it. The second time was early March 2025 and the issue still hasn't been fixed (today is 15th March). My Mum is 71 and vulnerable and has been without heating for over 2 weeks. Since the issue was reported, Meraboiler have not kept my Mum informed on when the issue would be resolved or when an engineer can visit. An engineer attended last week to try and diagnose the issue. Apparently upon installation an incorrect old pipe from the old immersion boiler was used and is now blocked as its not fit for purpose. So the issue is the fault of the company. The engineer was supposed to return to fix the issue this week on Monday but didn't turn up. Now we have resorted to chasing again which is getting us nowhere. This company are shameless.

It was a mistake to chose this company to purchase a boiler from. Please take my advice and do not buy a boiler or take out boiler cover with Meraboilers. The service and aftercare is shockingly bad.

I had an issue with my boiler which was recently fitted in back in October 2024. I contacted Mera Boiler via WhatsApp messaging and they were very prompt with their response. They called me back almost straight away and they guided me through resetting the boiler and increasing the pressure. This was very helpful and the needful was done within less than 15 mins. Boiler was up and running after 30 minutes.

Avoid Mera Boiler at All Costs – Dishonest, Unprofessional, and Deceptive!

My experience with Mera Boiler has been nothing short of a nightmare. I recommend exercising caution before engaging with this company.

I paid £1,560 over three months ago for a boiler that was never installed. Despite repeated follow-ups, they initially promised a partial refund and later a full refund, but neither has materialized. To this day, I have received nothing.

To make matters worse, the company has completely stopped responding to my calls and emails. They have even gone so far as to block my number. This behavior is not only outrageous but also entirely unprofessional and unethical.

Based on my experience, there were significant issues with communication and service, particularly after payment was made. I encourage potential customers to thoroughly review feedback, including 1-star reviews on Trustpilot and discussions on other platforms such as forums, WhatsApp groups, and online communities, to make an informed decision. Numerous people have pointed out that negative reviews on Trustpilot have been removed, and some forum users suggest that many positive reviews are either fake or paid for. Unfortunately, I failed to investigate their background thoroughly and ended up falling victim to their scam.

I couldn't be more impressed with Meraboiler! From start to finish, their service was seamless and professional. Booking an appointment was simple and convenient, and the engineer arrived promptly as scheduled. The team was knowledgeable, efficient, and clearly took pride in their work. They explained everything thoroughly and made sure I was completely satisfied before leaving.

The quality of the boiler installation was outstanding, and I’ve already noticed a significant improvement in my home's heating and energy efficiency. Their pricing was transparent and competitive, with no hidden surprises. It’s rare to find a company that combines expertise, excellent customer service, and great value so well.

I highly recommend Meraboiler to anyone looking for reliable boiler services. They’ve truly set the bar high!

Worst Boiler company ever, provided a service took my money over 5 weeks ago and still have not provided a quote to repair the issues, called them a number of times only to be told we will call you back with a quote, which still has not happened . Do not use this company .

Love your service

charged me to resolve problem, didnt resolve despite multiple chasers

Extremely Disappointing Service - Avoid This Company

I cannot recommend this company. From the very beginning, the installation of my new boiler was a headache, and things have only gotten worse. The customer service is shockingly bad—they continuously transferred me from one person to another, leaving me without answers. When I questioned a payment I didn’t owe, instead of apologizing for their mistake, they brushed it off as a simple error.

Now, my boiler, which is still under warranty, has stopped working, and when I asked them to come out and check it, they wanted to charge me a call-out fee. It’s clear their focus is on getting your money, not actually providing good service or honoring their warranty. Completely dissatisfied with how they've handled everything.

reason for cancel their call out :

I am writing to express my concern regarding the recent call-out charge for repair my boiler.
confirmed by the manufacturer, my boiler is still under warranty, and if the issue is found to be a boiler fault, no charge would be applied for the call-out, I was informed that a call-out fee is being charged by mera boiler, and I would like to understand the reason for this. As the manufacturer has confirmed that the fault should be covered under warranty, I am seeking clarification on why I am being charged this fee.

Could you please provide a detailed explanation of why this charge is being applied despite the warranty coverage?

AVOID MERA BOILER IN ANY COST..
I am a landlord and needed a boiler fitted my concern is I have trusted them and paid the full amount I have been told it’s 3 days job the came in first day turn off heating and hot water when there is family with 2 kids next day there van break down and I have to provide my tenant electric in than it’s weekend no communication when they coming I have to chase them it took them 5 days and house is a mess, electric shower stop working from the day they started, pipes are leaking all the cables are hanging and old pipes still floating around all the rubbish still at the front of the property after they finished I am still chasing them to come and fix the issues PLEASE PLEASE AVOID THIS COMPANY

I used Mera Boiler to install a new boiler in my house. They gave me cheaper quote compared to others. Janhvi from the sales team was very professional and helpful. She booked an appointment the very next day after providing the quote.

Treat Customer Boiler as Mera Boiler
22-23 October 2024

Heard their commercial over the Radio and decided to Take a quote for supply and fit a new boiler amongst two others. Their price was good and work was found satisfactory on installation. A Hive thermostat was successfully installed. Professional approach appreciated

Very poorly installed a new valliant boiler having issues with heating. engineers did not even wait to see boiler is working no engineers turn up to see what the problem is having been calling them messaging them. No replys back took full amount of the works but no service at all did not also show how to set the boilers up engineers just left saying they have to fit another boiler somewhere else.

MeraBoiler's heating system maintenance services are top-notch. Their team worked efficiently, ensuring our system runs smoothly

Their project management was exceptional, ensuring timely completion and minimal disruption

Their heating system installation services are impressive. Quality materials and workmanship were exceptional

Good service
Any issue with boiler they available on call all the time

Good team , good advice, quick and no mess installation , don’t have to wait for weeks,can say one of the best around, always recommended