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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

Was really annoyed to be woken up by MePACS at 6.00am this morning, reminding me to press my daily call button. My reminder has always been set for 9.30am. According to MePACS'customer care there w... Näytä lisää

Saanut 1/5 tähteä

I would rate your service as zero, from the time the purchase request was made months ago from Care Connect on my mothers behalf we still do not have the pendent or the set up. I understand lock-... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I'm thankful for the MEPACS service as it gives me more confidence when I'm out and about with my Mobile Mepacs, as well as at home in my garden, etc, and especially at night. I've always found the... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Easy installation. Helpful staff. Reliable products include key safe and mobile alert button with GPS and sudden fall detector. Reassuring to have daily check in rather than just monthly. Home pendant... Näytä lisää

Yrityksen tiedot

  1. Kotisairaanhoitopalvelu
  2. Apteekki

Yrityksen kirjoittama

The MePACS personal alarm is a 24/7 service responded to by trained professionals, based in Australia. In an emergency, a simple button press will activate the alarm, and our response monitors will talk to you through the alarm to assess the situation and arrange for help. Night or day, we provide a vital service and peace of mind to our clients and their families.


Yhteystiedot

2,8

Keskitasoinen

TrustScore 3/5 tähteä

568 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

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Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Great support service

Since getting mum MEPACS support my brother and I feel much more at ease that if something happens we will be contacted immediately. Love the MEPACS team & the great support the provide

24. helmikuuta 2022
Saanut 5/5 tähteä

the service is impeccable

the service is impeccable, your staff are so kind, understandable. It is lovely to have such lovely people. I thankyou so much as it puts myself, wife , family and friends at ease. Again thankyou so much

20. helmikuuta 2022
Saanut 5/5 tähteä

I fell down one night outside and had…

I fell down one night outside and had to crawl to the back door but couldn't make it because of sore knees. I pressed my button after getting over the shock of it all. My call was answered within a minute and I asked the caller to ring my neighbour to come in to help me up. Within a few minutes my lovely neighbour was there to help me up. Because it was late and all my neighbours would have been in bed and wouldn't have heard me call out. If I didn't have my Mepacs button I would have still been there in the morning.. THANK YOU!!

19. helmikuuta 2022
Saanut 4/5 tähteä

MePACS have been fantastic in getting…

MePACS have been fantastic in getting my mother's personal alarm up and running. When my mother accidentally pressed her alarm and did not answer when MePACS called her, they very quickly rang me. I knew exactly where my mother was at the time and was able to ally MePACS fears.

17. helmikuuta 2022
Saanut 3/5 tähteä

Your alarm system is good

Your alarm system is good, except for the issue around hearing if I can’t hear from all the rooms.

17. helmikuuta 2022
MePACS -logo

Vastaus yritykseltä MePACS

Hi Betty
Thanks for your feedback, I've passed this on to our team for consideration in future product developments/improvements. If we can't reach you via the alarm unit, we will contact you via phone to ensure you are okay or to provide help if needed.
Take care, Louise from MePACS

Saanut 5/5 tähteä

Super prompt and professional service

Super prompt and professional service. Mum loved receiving her birthday card from the company. A nice touch and surprise. MePACs provides peace of mind for family members caring for elderly parents. Dad recently fell over and could not get up. I was over very quickly once contacted by MePACS. Thank you to you all.

17. helmikuuta 2022
Saanut 3/5 tähteä

Very hard to contact MePacs

Very hard to contact MePacs
I had the occasion I had to call to ward off an ambulance being called due to a false alarm. I felt it took too long to get through.
On the bright side they were quick to call us to check on my mum. I Thank you for that. 🙂

17. helmikuuta 2022
MePACS -logo

Vastaus yritykseltä MePACS

Thank you for your feedback Kathy, I'm glad to hear your mum was okay. We take on board all feedback and are busy appointing and training more team members so hopefully contacting us via our 1300 number will be easier in the future. You can also push the button on your mum's alarm to communicate with us, even to notify of a false alarm.
All the best, Louise from MePACS

Saanut 5/5 tähteä

Not that impressed with the watch

Not that impressed with the watch, The alert didn’t alert you when I had falls, but I only have to turn my wrist and the alert goes off. The reason it didn’t alert you when I feel was explained to me, but I’m still not overly impressed with the watch.

17. helmikuuta 2022
Saanut 5/5 tähteä

I fell out of bed and couldn't get back…

I fell out of bed and couldn't get back up. I first called MePac to wake up my partner to help me get up, but I was just too weak. So I called MePac back and they called an ambulance for me. They were very professional and friendly and they even rang me back the next day to make sure I was alright. Very pleased with the service.

17. helmikuuta 2022
Saanut 5/5 tähteä

Lessons learnt

I had only been with MePAC a very short time when my mobile rang at about 2AM. i assumed it was a mistake and didn't answer. I ignored it a second time. Shortly after there was a loud knock at my back door, and two young and very gracious people from MePac were there. The phone calls to my three support people went unanswered. they too were new to MePac and their phones were turned off! I had rolled onto my alarm in bed.
It was a stern lesson for all of us.
The MePac people were lovely and I was very impressed, as I have been with other calls to Me Pac.

17. helmikuuta 2022
Saanut 2/5 tähteä

Wanting help to start my Mobile Lite…

Wanting help to start my Mobile Lite 4G. Rang and operator was to get me some help . Still no help forth coming. At least 3 weeks ago.

17. helmikuuta 2022
MePACS -logo

Vastaus yritykseltä MePACS

Hello,

Sorry to hear about that - if you are able to call 1800 451 300, our client services team can certainly follow that up for you with the right department. Take care, Alayna from MePACS.

Saanut 4/5 tähteä

My own expier

Have not been a lie t for long but the times I clicked the watch by accident has been very well received the ladies were always very polite and made me feel at eas re the mistake you have now a log. On that you can click to stop anything happening and am very pleased about that w

The only thing I would have liked and that is that the watch is connected to the I Pad and mobile phone that way I get full use out of the watch itself. But that is the only complaint I have thank you so much for your service you can be proud of it. Thank you all for being there for me as I live alone it is such a comfort to have it yesterday I had a fall in my back garden and had to lay there for a short while before I was able to get up was such a welcome comfort to know I hade my watch and could call you again a big thank you. This may not be the correct way to write it but that was how it came to me.

17. helmikuuta 2022

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