MeowlysArvostelua 

scam, hidden subscription

Scam. Made my cats sick.

HIDDEN SUBSCRIPTION!!!! WARNING....
I purchased ONE TIME, my cats did not like the product, so I put them in my cupboard and forgot about them.
A month later, I am billed eighty five dollars. And when I got in touch with customer service was told, I subscribed. I DID NOT SUBSCRIBE! I DON'T EVEN HAVE LOG IN CREDENTIALS FOR THIS SUPPOSED SUBSCRIPTION!?
When dealing with "Elvira" in customer support, she was "polite" and manipulative. Claimed a refund would be processed if the product (that I didnt order) was returned undamaged to CHINA!?!? The product came from Ontario Canada, (I am in British Columbia), and they want me to pay for shipping to CHINA! another part of the scam...
DO NOT ORDER UNLESS YOU ARE OK WITH BEING BILLED MONTHLY!!!

DISGUSTING!

The only reason why this company gets two stars is because my cat loves these. The problem I am having is that I placed an order at 8:50 this morning. Somehow there was a mistake and it added a premium upgrade to my order. After I found this, I immediately sent an email to customer support. 12 hours later they tell me that they can't do anything about it because the orders already been fulfilled. So I'm trying to figure out why was there no one in the office until 830pm tonight.

This supplier is shameless. I placed a one time order with them. They charged my card with 85.55$ for another order I didn't place. When I asked them to refund, they said I subscribed, asked me to login and cancel. I replied I can't login, since I never subscribed. They apologized stating they make mistakes sometimes and asked for time to process the refund. Nothing was done. When I emailed them again, they replied they shipped the order and I will need to wait for the delivery, follow a return process, only then they can refund. This vendor is shameless. Again another way to charge clients credit cards without authorization. Their product is not worth the hustle. Shameless thieves. More info : I returned the product and paid for the shipment myself, then asked for the refund they promised, as expected no news at all from this scamer !