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2,5
5 arvostelua
On vastannut 80 %: iin saamistaan huonoista arvosteluista
Vastaaminen kestää yleensä yli kuukauden
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Multiple reviews now including mine all saying the same thing. Company takes your money and never ships the order. They claim it’s lost, mis handled blame UPS etc. they even claimed to send a replacement order. Nothing. DO NOT ORDER FROM THEM. SCAMMERS
This company appears to operate in a misleading manner. Multiple orders were never successfully delivered, with the company repeatedly blaming USPS rather than taking responsibility. I placed an order in July, which was not marked as “shipped” until October. That shipment never arrived.
The company then claimed the order was shipped again and marked as “delivered,” yet nothing was ever received. This has occurred more than once, indicating a pattern rather than an isolated issue.
Based on my experience, I would strongly caution others against purchasing from this company.
Vastaus yritykseltä Meelahmoss
We take all claims seriously and have reviewed this matter.
Our records show that all orders are shipped promptly once processed, and delivery status is provided directly by the carrier. We do not mark packages as delivered — all delivery confirmations come from USPS tracking.
Any suggestion of a pattern of failed deliveries or fraudulent behavior is inconsistent with our documented order and shipping records. We encourage customers to contact us directly for any concerns so accurate information can be provided.
Scam alert!
Fake company They string you along saying the order is on its way and then when you want a refund you can’t get a response even though they are fully active daily on social media. Made the purchase on 7/26/25 contacted via instagram messaging and it’s now 11/17/25 no answer from them. I filed a dispute through my CC company. Yes order was finally sent out and fulfilled after I filed a complaint with CC company after 4mos of placing the order. I’m not the only one that’s had this issue with you I’ve gone through your reviews with others asking for their order.
Vastaus yritykseltä Meelahmoss
Hello,
Our records show that this order was delivered successfully, even though a credit card dispute had been filed. We fulfilled the order in good faith and followed standard procedures for delivery and communication. Once a chargeback is filed, refunds and further fulfillment are automatically paused in accordance with payment processor rules.
If you attempted to contact us via email, our system directs customers to our live chat, and we have no record of you accessing the chat regarding this order.
We take all claims seriously and encourage customers to reach out directly to resolve any concerns, as statements claiming fraud or non-delivery are inaccurate.
— Customer Support
UPDATE: I finally received my order on 11/24, two months after the expected delivery date and following this review of my experience with them. I’ll reiterate, just google the reviews on them. I’ll NEVER order anything from them again because of their business practices.
I made a purchase on 7/31 w/an expected delivery date of 9/5. I made contact on 9/25 regarding the status of my package and the company responded the next day saying they had my order but no labels but would send the order without the labels. On 10/17, I received a notice and a USPS tracking number with a “your order is on the way.” On 10/29, I checked the tracking number and USPS hadn’t received the package for shipping. I made notification to the company on 10/30 and on 10/31, Jameelah responded, apologized and said she’d check the status immediately. On 11/4, since I hadn’t heard anything, I sent another email stating I hadn’t received the package and I requested a refund. The company responded and said my order may have been lost and they were conducting an internal investigation. On 11/7, I demanded a refund. I received no response and sent another email on 11/12. On the 13th, the response was the mailbox didn’t receive incoming emails and I would need to communicate through their website. How is it that the email I had used previously all of a sudden doesn’t accept incoming emails. I did a google search on the company and this seems to be their MO. What a shame.
Vastaus yritykseltä Meelahmoss
Hello,
We have reviewed this matter carefully. Our records show that this order was delivered successfully. All communication regarding orders is handled through our official chat system, as instructed in our email responses. We have no record of you accessing the chat regarding this order.
If an email directs a customer to the chat for assistance, it is important to use that channel, as we cannot respond to emails outside our system. Claims that your order was not delivered or that we failed to respond are inaccurate and do not reflect our documented order and communication history.
We empathize with any frustration caused, but please note that the order was delivered to the address provided, confirmed by USPS with GPS tracking information.
We encourage customers to follow the proper channels so we can provide timely support and resolution.
— Customer Support
I placed an order in July and still have not received the purchase. It is now November. I have reached out to company and they say the order has been processed so they can not issue a refund, even though I can see the item has not been shipped. Horrible customer service. Save your money!!!
Vastaus yritykseltä Meelahmoss
Hello,
Our records show that this order was delivered successfully and that the customer was issued store credit. We also communicated promptly each time the customer reached out through our chat, including on July 17, 2024.
Any claims suggesting the order was never shipped or that we failed to provide assistance are inaccurate and do not reflect our documented order and communication history. We encourage customers to reach out directly through our official channels for resolution.
— Customer Support
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