MedicareAdvantage.com Arvostelua 

So kind and thoughtful of my needs

Agent was very thorough but then I was transferred to a second and third person who went over the same tedious information. I ended up being on the phone for TWO hours. Come on!! It can’t be done in 40 minutes or less? Cut out the triple clarification. I too have other things to do. I’m happy with the coverage I got but in terms of time, steep and stressful. Thank you!

Your agents are phenomenal - Mrs. Little was careful, considerate, friendly, and professional. She answered all my questions and provided the best care.

Explained the plan how I could understand everything. Was on the phone over2 hours so that wasn’t good but everything got addressed and completed.

Bridget was patient and polite helping me find the right coverage

Ok 4/28 I called Aetna to report my move from South Carolina to North Carolina. This move required a change of Advantage plans. The person I talked to said the current plan would end eff, 5/1. I was then transferred to a representative who could handle coverage that would begin 5/1. Unfortunately I don’t recalled who I talked to.
A few days later I received a notice of cancellation of covered from South Carolina office. I expected to hear shortly from North Carolina about replacement coverage. I called Aetna on 5/9 when I had not received anything about replacement coverage. I was then advised there was no record of coverage so that they would pick up coverage on 6/1.
Although I still have Medicare A and B, there is a lot less coverage. So I am a whole month without coverage in some areas. Hopefully I won’t need it.
So I can’t rate my overall experience with Aetna as a positive experience even though some of the individuals were very good.

Very helpful and polite answer all of my questions.

Jocelyn Phillips, answered my call and laid out a plan for me that takes care of so many of my needs. She explained every thing as many times as I needed to understand. What a pleasant knowledgeable and lovely person she is.

Marilyn was absolutely the best. Very patient and concise with the process... although it took a long time, she did bring a sense of ease to the process. Punky also was very thorough in her explanation of coverage and summary of what Marilyn provided. I thank you again for your extreme professionalism in handling my insurance advantage coverage needs.

I can only be seen by urologist surgeon two hours away with this aweful insurance. As soon as open enrollment is here, ill be dropping it asap!! Its the worst!

I get so tired of these people calling me! They say they put me on the do not call list but they still call! I block every number they call on and there is always a different one they use! PLEASE STOP CALLING ME!!!!!!!!!!!!!!!!

The sales rep made sure I got what I needed ands she was very nice.

Nice people. Professional. It's nice that someone cares.

I was treated with kindness and compassion for the first time and not like a number. Everything was explained to me making the decision easy and informative.

I knew I needed insurance but had no idea how to navigate the system. I saw the email. I made the
call, the anxiety lifted, and I have health insurance!
Thank you to the Agent and the Care Specialist.

Great communication, and very informative, Matthew made it easy.

It was a great experience maybe a little bit to long ,but I understand