Mazda Canada Arvostelua 13

Sometimes the Mazda App works, sometimes it doesn't.
Sometimes the Mazda responses are accurate, sometimes they aren't.
Sometimes this is helpful, most times it isn't.

Pay for a fob, it'll work better than this

When it comes to sales representatives, they can whatever they need to do in order to make a sale. By now everyone knows that sales rep are the most deceitful human beings. My wife purchased a new 2025 Mazda cx-30, and the experimece was nothing but full of lies and moving numbers as the manager would say. And now to find out that you we have to subscribe for the remote start, which they did not told us at the time of purchase is extremely deceitful. I would strongly suggest to anyone to stay away from buying a Mazda. I'd rather install a remote start vs using the app.

I had a very disappointing experience with Leggat Mazda of Hamilton when purchasing my 2025 CX-50.

During the purchase, the salesperson was not transparent about the number of kilometers on the vehicle. The mileage on the car was higher than what was written in the purchase/financing agreement I signed.

When I tried to address the discrepancy, I was referred to a manager. Unfortunately, the interaction was rude, dismissive, and unprofessional. Instead of taking the concern seriously and working toward a solution, the situation was handled in a way that felt confrontational and dismissive.

What is even more concerning is that, up to today, nothing has been done to resolve the issue. No one has followed up with me and there has been no effort from the dealership to correct or properly investigate the discrepancies.

I also later noticed another issue while reviewing my bank statements and financing documents. The amount reflected in the financing appears to be nearly $2,000 higher than what we had agreed upon during the purchase.

Because of these unresolved issues and the way the situation was handled, I no longer trust the dealership. As a result, I will not be bringing my vehicle back to Leggat Mazda of Hamilton for service.

I would strongly encourage anyone considering doing business with this dealership to review their paperwork carefully and ensure everything matches what was agreed upon.

Mazda Canada talks about quality and customer care, but my experience proves otherwise.

A 2024 CX-50 GT with 19,300 km on the odometer developed a stress crack in the windshield due to cold weather. Mazda rejected the claim almost instantly, failed to provide written documentation, and their representative behaved unprofessionally, hanging up on me when I asked for escalation.

This is not how a reputable company treats customers. I regret choosing Mazda and would not recommend them based on both product quality and customer service.

⭐ 1 Star
I purchased a Mazda CX-90 PHEV 7 months ago, and my experience has been extremely disappointing. The vehicle does not meet expectations: in fully electric mode, even after a 100% charge, it only manages 5–7 km, while the advertised maximum is 42 km.
I feel misled, as this limitation makes the car fail at the main function of a plug-in hybrid. The lack of transparency about the actual electric range is unacceptable for a brand of this level.
I would not recommend this purchase if you are expecting the advertised electric range.

Bought a car and from the beginning it has low oil warnings on it. We had stem valve seal replaced after the mass lawsuit and NOW it burns 500ml every 1000km. Despite having two warranty’s I have no coverage. I would think a new car wouldn’t burn this much oil. Their crakes must be garbage. Massive engine damage is likely. Run run from this company.

The MyMazda app is complete garbage that no dealership can fix. So you drop off your car because the remote starter is not working and they expect you to sit on The phone with 18 third-party 1-800-cloud ppl. Never in my life have I dropped a brand new vehicle off, covered under warranty with something not functioning, and left without it fixed. A remote car starter is a standard feature so if you put it in a cloud that doesn’t work and that you can’t fix… well that is not acceptable or logical. Mazda dropped the ball big time on this stupid app. Do not purchase any car that relies on this app or demand an aftermarket car starter as part of your sale (at no cost to you) because this app will give you nothing but problems

Continuous issue with my mazda 3 sport 2019. Unfixable issue two weeks with no answer or swapped vehicle.

Terrible experience.

I have never been insulted like this before.

In Mazda signature Richmond, Arash Akhlaghi, the fixed director, insulted me many times by words and name that I was speechless.

I just switched to English from Farsi so others can hear his words and told him to be ashamed of his behavior.

The reason was that he tought I want to explain my car problem again while I just wanted to say hi and thx!

He started saying why you explain 17,000 times your car problems and why you come here?!!!

Feel so sorry to see a perdon from my own country to behave so offensive.

Premature Tire Wear on Mazda CX-90 – No Mileage Warranty on OEM Tires

I own a Mazda CX-90 and was shocked to learn that the factory-installed tires (OEM Toyo/Yokohama) are wearing out far faster than expected. At under 20,000 km, my tread depth has already dropped significantly, projecting only about 50,000 km of usable life.

For comparison, replacement tires of the exact same size and model (non-OEM) are sold with an 80,000 km treadwear warranty. Mazda’s OEM choice does not carry that warranty, leaving customers to foot the bill for early replacement—mine cost over $1,200 for 2 tires rear axle replacement when 1 got shoulder punctured & needed both on same axle to be on same tread wear.

This raises a serious question: why design or select a tire for a heavy AWD SUV like the CX-90 that underperforms industry standards by nearly 40%? Owners are being forced into premature tire expenses, while Mazda distances itself by pointing to “normal wear.”

If you are a fellow CX-90 owner, I encourage you to check your tread depth and share your experience here. This isn’t about one customer—it could affect thousands of us across Canada. Awareness matters, and collective feedback may help push Mazda to do right by its customers.

The dealerships are very rude, dishonest and Mazda showed zero support. Very apparent issue with the vehicle and not common know issue, yet Mazda ignoring and turning me in circles for 6 months without resolving the matter because they don't have a solution to it.

I have had nothing but electrical problems with my 2021 Mazda 3 since day one.
FYI…If your dealer won’t fix a new Mazda under warranty Mazda Canada could care less. No wonder they can offer an unlimited milage warranty….just never fix anything and argue. If you even get a reply after weeks or months you’re lucky.

Google Mazda Canada BBB

I thought I was buying Japanese reliability and quality. Not true.

If you like being stranded with a one year old car due to a dead battery Mazda is for you.

They were very rude to me. Condescending with their tone and did nothing to help me. They did everything in their power to do the opposite of what customer service should be. I took my car in twice for the same problem but it never got fixed until I took it to a third party mechanic. When I tried to ask for a refund they said I had to apologize to them for being rude to them but it was they who were rude to me! Very frustrating. Instead of solving the issue, they took it upon themselves to make life worse for me. I do not recommend this company. Never buy a Mazda or get one fixed by Mazda.