Mavis Tire - 1003 Blanding Blvd Arvostelua 

I would strongly caution anyone considering doing business with this tire shop, especially if you have to deal with the manager, Donald.

I originally came in to replace my two front tires. While my vehicle was on the lift, I noticed that my driver's-side rear tire which had approximately 50-60% tread left was defective and literally splitting apart. Because I had purchased the road hazard warranty, I expected the shop to honor the coverage I had already paid for. Instead, my road hazard warranty was never honored.

Donald immediately blamed my vehicle's alignment. The problem is that my alignment showed no signs of being an issue. My car didn't pull, the tires weren't wearing unevenly, and Donald never drove my vehicle or put it on an alignment machine to verify his claim. He simply insisted the alignment was the cause without performing any inspection or providing any evidence to support that conclusion.

The situation became even more frustrating when Donald accused me of "just wanting a free tire." That was never the case. I wasn't asking for anything free—I was asking the shop to honor the road hazard warranty I had purchased. There's a big difference between expecting a business to stand behind the warranty it sells and asking for something I wasn't entitled to.

To make matters worse, the replacement price kept changing. I was first told it would $270 for the front 2 tires , then it up went to around $500. Then it dropped to $400. After I requested an itemized estimate, the price suddenly became $375. That estimate also included $105 in labor, a $15 shop fee, and a $5 tool fee. If the pricing is accurate and transparent, it shouldn't change simply because I asked questions. Instead, I should receive a clear and consistent explanation from the start.

What left the worst impression was how I was treated. Rather than listening to my concerns or providing evidence to support denying my warranty claim, Donald became argumentative, made assumptions about my intentions, and dismissed my concerns. I left feeling like he mistook me for a fool because I am a woman and assumed I would simply accept inconsistent explanations and changing prices without question. Whether that was his intent or not, that is how his behavior came across to me, and it made the entire experience feel disrespectful and unprofessional.

I left feeling that the shop was looking for reasons to avoid honoring the warranty rather than standing behind the products and coverage it sold. In the end, despite purchasing road hazard coverage specifically for situations like this, my warranty was never honored.

If you choose to do business here, ask for everything in writing, request an itemized estimate, and don't hesitate to seek a second opinion if a warranty claim is denied.

Based on my experience, the honesty, professionalism, transparency, and customer service at this shop fell well below what I expect from a business that sells warranties and should stand behind its products. This was an absolute nightmare and he gives the business a bad name.

Brandon, mike and J A were all friendly and polite. The facility was clean and i was in/out in no time. They did exactly what i asked for, with no hassle. I will definitely be back and i will recommend them to others. 929 Iris dr. Conyers, ga.

Timely, efficient, and cost was very competitive. Donald, the manager, and his team did a great job.

they know their business! James always takes time & knowledge to explain what they can do 2 help me. That makes a difference. thank Goodness 4 JAMES! Forest Lane &75...always helpful.

Liz and whole team are amazing. The assistant manager always goes above and beyond

Donald is honest, lets me know what is going on, prices are good, I have been with Tire Kingdon since 1990

Seamless service

Everything was great the customer service and tech were very polite and knowledgeable. The service was on time as scheduled.

The team got to my vehicle in a timely manner. They informed me of the problem and best solution. In a short time I was out and on my way.
Thanks Team Mavis on Foxfield Way in Pooler, GA.

Great service

Polite and respectful

Always very helpful. Very easy to make an appointment. This information is for Keyport, NJ facility.

They always are very helpful and got to work asap.

Everyone at the Hatfield PA store was courteous and helpful including the person greeting me when I arrived to the tech that worked on my car .. They immediately agreed to take care of my car if I could wait, which I did. I was comfortable with the bill and I will return again when car needs attention.

I won't go anywhere else. You guys are there snd always work efficiently and quickly to solve all our vehicle & tire problems.. and at reasonable rates.

Thank yiu

Met my needs, they never disappoint, very trust worthy

Mavis has Always been Good to me With taking Good Care of my Car.I Been with Mavis a Long time From Concord,Hickory, Now Greensboro all in North Carolina. Thank You for All that You have been doing to Keeping my Car Going.

Great Customer Service!!

Always friendly and complete on time