Matthew Homes Arvostelua 

I bought my new Matthew’s home through Peoples Places with help from an amazing team of people - especially Charlotte. The house is absolutely beautiful and a pleasure to make my own. There were a few snagging issues, which is inevitable with a new build. Sam Cooper the site manager has been absolutely brilliant with every last detail and prompt action. It has been very reassuring knowing there is an amazing support team on hand to resolve any issue promptly. Sam Cooper has taken on the site (WHP), who works with distinct pride and commitment. Sam should have full praise and acknowledgment for this, including the team he leads. It is people like this that carry Matthew Homes name with excellence, and allows it to standout to any other.
Thank you to all for making my experience of owning a Matthew’s home so easy and happy.

I bought a new build through places for people and Matthew homes, we have had a few snags that needed fixing since moving in and our site manager Sam (Attleborough White House park estate) has been absolutely amazing. He personally comes to look at the issues and gets it all sorted within days. He has been extremely helpful and supportive.

We moved into our new house 3 weeks ago & have been pleased with the standard of the finish of the house. The after care has also been good with our site manager Dan dealing with a few teething problems. The snagging list was done last week & tradesman were in the following week resolving the issues.
The only reason I didn’t give 5 stars is because of the size of the shed & patio given to all of the houses. The shed will only hold a bike & lawn mower. The patio is 2 slabs wide.
We did know prior to buying our house but cannot understand why the main bathroom is not tiled fully around the bath, only half way & no shower or shower screen was put in?

I live on a historic estate where land is still owned by Matthew Homes and behind my home the trees and under growth have not been touched for 40 years, Barry the rude guy just says cut it and throw it back.

Rude man, rude company.

I recently bought a house as a first time buyer. I had very little idea about the process and what to expect in a new build. I have to say that any horror stories that I heard about quality of new homes have been well and truly reversed by the experience. I love my new home. Of course I expected snags, but they were dealt with quickly and efficiently. I felt that the process of reporting to be easy. Also, I would like to add that the building team have been really courteous and respectful. I couldn’t compliment them enough. A credit to the building industry.

Matthew homes have been fantastic since we moved in to our lovely new home 10 weeks ago. The workmanship is excellent and the follow up service has been outstanding. I would like to give a big shout out to Dave who has been amazing. He’s got such a great can do attitude, nothing seems to much trouble.
I would highly recommend Matthew Homes.

Thank you Harriet and Linda and Michael for the support throughout our purchase as first time buyers and thank you so much Andy for the excellent after sales service.

My wife and I have recently moved into our new home on Brookfield Park Burnham on crouch from start to finish we was updated on the progress of buying our home by the two lovely ladies who work there Lynne and Diane 10/10 we only moved into plot 82 four days ago and Dan Overall the site manager has been exceptionally helpful especially explaining the workings of everything and is always at hand 10/10 well done Matthew Homes you have a great team working for you.

Once they have your money they don’t want to know - bottom line! They have got no interest in coming to do any of the snagging of the poor job they done in the first place, and when they do finally turn up, after ‘customer care’ constantly trying to fob you off, another rubbish job done so you have to do it yourself anyway! Endless snagging jobs to be done!

I want to give a well balanced review of our new home at the Matthew Homes development, Meadow Gardens.

Firstly we love the house and we're definitely glad we moved in. In terms of the sale, Bee was absolutely amazing!

Of course we've had some snags and a few issues but I can't speak highly enough of the site manager Graham and deputy James. They have been so responsive to sorting out issues and very quick on comms. All the trades have been really polite and also the site workers are no bother at all. Of course it's a building site you you have to accept the noise/dust but it's not been a major issue.

The actual after sales experience from the head office isn't particularly responsive but being able to go directly through the site manager has improved that a lot.

We're looking forward to more people moving in and it feeling a bit more like an estate and I hope we will continue to have a positive experience with getting our snags sorted.

If you're thinking of buying here we would be more than happy to talk to anyone, Bee has our details!

Paul and the guys on site were amazing! I cannot recommend the DAB team enough. They came and corrected a few issues we had straight away and were beyond helpful. Incredible service and genuinely nice guys! We are on the Brantham site :)

Brantham Heights - probably not the best first impression when we arrived in our new build. Snagging list was a lot longer than we anticipated. However, Paul (site manager) and the team have been brilliant in getting issues resolved. Still a few more issues to sort out, but for their efforts and good humour alone we have moved back up to 5 stars.

Update April 2025: Still love the house, BUT.....

Snagging still not solved and dragging on.

Whatever you do, don't ask them to lay your turf! Wasn't necessarily expecting tennis court level grass when we agreed to have the turf laid. However, despite watering regularly we now have a lawn that is hard, bumpy and patchy. We tried to aerate the lawn but couldn't get the tool in more than an inch before we hit solid rock all over the garden (which might explain the quality). Had two landscapers tell us the only solution is to take it all out, replace the soil and lay new turf/seed, at a cost of thousands. My advice, leave the garden bare and have someone rotavate and clear the rocks before you lay turf. At least you won't then have to pay all the extra costs to have the existing turf removed.

We moved into our new home on the Brantham Heights development late last year (2023). We have been extremely satisfied with the customer care both during the buying process (which had several unavoidable hold ups) and the after sales care. Any issues or snags have been quickly dealt with by the site manager Paul and his team who have all been very friendly and helpful. We are really pleased with our new home and would recommend Matthew Homes to others.

The worst builder I’ve ever seen, They are very nice until you buy the property. The property built with very cheap materials and quality is terrible. It’s better not to discuss about the after sales support, they don’t even care about responding to your emails/calls. I have been suffering since I bought the property here. Please do NOT buy here if you want to save your hard-earned money 🙏🙏🙏

Friends warned against new build buying, stories of endless back and forth with regards to snagging lists and waiting on trades to only give up and cover the cost themselves. I can honestly say that the experience to date (only 1 month in the property) has been superb. The team onsite are friendly and respectful and go out of their way to help. The Site Manager, (Dan) provides unprompted updates on my queries / snags. There is a lot of work going on immediately to either side of my property right now, (as to be expected when the final finishing touches are applied to the site). I'm told what is happening, why, and how long it will take to complete. Nothing is too much trouble and no question too small.

The sub contracted trades are professional and ever helpful, and have advised me on private work I want to undertake. The grounds team go above and beyond, Brian helped me move some furniture and Martin has advised me on my garden landscaping and flower beds. The decorators (Lee and John) also deserve a mention as they have returned multiple times as and when I identify new defects in different light conditions (yes, I am very fussy).

Since moving in to our new home, the on-site team have been attentive and helpful in assisting us with snags and general queries. The dab team have gone above and beyond in making our settling in experience as smooth as possible and the on site managers have fixed anything necessary when escalated to.

What’s more than this, I’d say in general, the entire on site workers have been friendly and professional and are all knowledgeable.

The colleges in mathew homes Green park gardens have been wonderful through the whole journey. They always were beside us throughout the whole experience and highly appreciated them for that.

I moved into my beautiful house 3 years ago.
The after sales initially was poor and I had to chase a few times.
Darren Pennington (construction director) joined the company and he went above and beyond to rectify issues. His personable approach and genuine care was refreshing and impressive. His ‘can do’ attitude is a credit to Matthew Homes.

With this type of excellent service, I would definitely consider another Matthew homes development for a future purchase.

Thank you so much 😊

We moved into our property two years ago. Since this time the public open space and roads have not been finished to a standard to be adopted by the Council. As per the legal documents and planning regs provided on purchase, it is MHs responsibility to get the road and open space adopted by the Council. At present MHs are in breach of planning regulations, and we will be reporting them to the Council as such. No response from either staff or senior managers at MHs. We will be taking this further and reporting where necessary and contacting company Directors for a response. This issue will not disappear, beware if you are planning to buy a MHs property!

We moved into a new build 4 years ago and are still waiting for the road to be completed. Additionally the footpath along the edge of the site promised as part of the site plans has still not been started. (Residents have to cross a very busy road on a blind bend to get into the village.). Numerous complaints from residents just receive excuses but absolutely no action. They just don't care.