Mastermindtoys Arvostelua 

Bad customer service. Made an order and needed to immediately cancel. There was no option to do this so I emailed customer service. It took them days to get back to me and the item had already shipped. Now they are saying I can only send it back for a refund by either going to the store (45 mins away) or paying shipping fees to ship back. Will not shop here again.

I ordered a train set on line. Unfortunately I found out the next day that my grandson had the exact same set. I contacted their customer service line right away to cancel the order (less than 24 hours after it was placed). They were going to look into it and get back to me. I never heard back. A few days later I contacted them again to see if they were able to cancel it. Again they were going to look into it and never got back to me. The next day I received a note that it had shipped. Terrible on line customer service. I sure hope the store which is an hour + out of my way has a better return policy. Either way, I will not be shopping there again.

Horrible website. It will say item available to ship, you'll spend hours getting an order together and go to check out, and nothing is available!! How incredibly frustrating. Useless website. I won't shop here again. They've lost out on lots of future business from us.

I wished I had read the reviews before placing orders. I spend almost $400.00 in purchases over a period of a month. The second item came on sale two weeks after I purchased it. Went into the store and they would contact head office. No reply on my request. I then sent in a concern to head office twice no reply. I wasn’t even asking for refund and said I would do a store credit.that will be the last purchase of Mastermind Toys.

Even though their shops are nice, however their call center is the worst.

It takes them weeks to respond, if they ever do. It comes after several reminders and follow ups for them to respond, that the customer would even miss any deadline the shop might have set.

They don’t even get back to you within the 3-5 business days, as communicated in the auto reply message.

It happens that my kids birthdays are too close. 3 birthdays within two weeks.
By the time the customer support got back to me to create my account, I had missed the first two birthdays. Then, by the time I got to the third birthday, I haven’t even got a reply yet, despite the different follow ups.

Having birthday perks is only a scam.

To note that, it’s not the gift that the kids are after, rather the idea of getting a gift from the shop on their birthday is what they find it nice and exciting.
Yet, none of this happened.

Too sad and very disappointing.

Mar 8 Update | My order from Mastermind Toys arrived. It's too bad I already cancelled and refunded the order a week ago. Now I need to start a return process with them after they failed to deliver in a timely manner.

It took Mastermind Toys 21 days to delivery a package from Toronto to Innisfil (1.5hr drive).

Feb 27 Update | My order still hasn't arrived. Customer Support finally responded to resolve my case within 10 minutes after I sent another email creating a new ticket referencing my order number and intent to file a complaint against the original Customer Support Rep. for stalling time. Refund is also being processed.

Do not buy from Mastermind Toys! There's a clear reason why they almost went into bankruptcy in 2023. They claim a package has been sent and then they don't respond to support emails after 5 days and then after initially responding, they stall as much time as possible. Perhaps they stall time for days in hopes the package will arrive. Whatever the case, their tactics are suspicious.

Original Post | I made a purchase order from Mastermind Toys on Feb. 12, 2025....two weeks later I received zero updates. No shipping at all. I sent an email to support but zero responses...and my credit card was charged right away. This company is simply taking customers money and not shipping anything.

I ordered 3 of the Coco Village Learning Towers - which to my understanding is a company owned by Mastermind Toys.

One set can missing parts. I tried calling Coco Village - but they directed me to Mastermind Toys. I sent an email requesting the pieces be sent - no reply. I called multiple times, no answer and voicemail is full.

I have no idea how else to reach someone to address the issue, but I am unimpressed at their lack or responsiveness and seeming indifference in even staffing a support line.

I ordered two rather expensive toys from this company on December 3rd. They accepted the order and charged my credit card. Six days later, I still hadn't received a shipping confirmation, so I emailed them to ask if they were actually going to ship. I received an auto-response from them saying someone would get back to me in 5 TO 8 BUSINESS DAYS. They also added "As the busy holiday season approaches, we are ramping up our systems to serve you better. As a result, we are currently experiencing some fulfillment delays, which may affect the processing and delivery timeline of orders." The time to tell customers that the likelihood of them actually receiving what they ordered in a timely manner would be before the order is accepted and money taken. Clearly, customer service isn't important to this company. As well, you should be aware that once an order is placed online it is virtually impossible to cancel -- or if it is possible it is extremely well hidden on their website.