Marston's Arvostelua 

Came and booked at the lock keeper hospitality was great and Sam’s customer service skills are second to non very professional and welcoming need more staff like her . 😁

The Longwood, Tamworth. Two of us. Well, what a shambles. Sunday 14:00, not too busy. Pint of Guinness. Asked if another product was on tap, only to then get served the beer?? Forget the name of it as it's something I don't want to remember. It was a white beer. Anyway. So, go to order some Sunday lunch. "Ah, sorry, not available just now as the manager has had to go to Sutton Coldfield pub (Plough and Harrow) to get the meat..........what the f. Available in half hour. Fair enough. no rush.
Order Half Chicken dinner and Roast beef dinner. Pathetic. The absolute worst meal I have ever tasted in my life. Two thin strips of beef, pis poor vegetables, completely dry, no gravy, just a completely ridiculous meal. Number two meal, was just that...........half a chicken? I've seen bigger poussin.
Well, poor service, poor food and overpriced beer/food. Triple whammy and never again.
This is why other pub chains (namely Wetherspoons) are doing very well and Marstons aren't. End of.
I will never revisit this place. (Had to amend due to the PC people. Not allowed to swear, sorry :) )

Had an okay carvery, but had run out of beef at 6.30pm. Asked for coffee at 8.30pm following our meal, and they couldn’t let us have any because they were cleaning the machine. Said the bar had to be cleared down by 9pm… clearly not a place to go for an evening meal. Meals are okay prices, but the drink prices are extortionate. It’s an okay place to go for an early evening, okay roast dinner.

Great place for dinner with the family, a regular place we love to go to! Rachel always looks after us and is so welcoming, highly recommend this pub for food.

My family went to the Plas coch Wrexham last month for a birthday meal. Due to the kitchen staffs incompetence my brother was rushed to hospital with a reaction to shell fish that was cross contaminated on a mixed grill, after half the food was raw. My 1 year old nephew also had an allergic reaction to the cross contamination on his vegan meal that had eggs in which he’s also allergic to. I had to leave the meal half way though to rush my brother to the hospital to prevent him dying. And have been told by Ruth Powell Head of Technical Services that is doesn’t deserve a refund, when I also had to spend the night in hospital with my brother leaving my pregnant wife with my mother who was very distraught due to whole ordeal. Appalling customer service from head office.

Double charged and still not been refunded by these people.stayed at The Unicorn in Gunthorpe. Infestation of flies in the rooms so ended up sleeping on the floor of the lobby. Told what do you expect by a river. No compensation. Took money out of my account to pay for two rooms even though they knew I had already paid booking.com. Hadnt got the money off booking.com so stole it out of my account.

We went to the apple cart last night with a 30% offer which is very good we have been twice in the last 10 days only to be told it's the moorhen this week.As we are pensioners and travel by bus we ate at apple cart.To add insult the apple carts offer starts next week it cost me an extra £10 what a joke

Having sent a complaint to Marston’s about the price of a zero alcohol drink which is more expensive than a normal drink I have had no reply what a great customer service

I recently had the unfortunate experience of dining at The Sessile Oak for their Sunday carvery, and I must admit, it was quite disappointing.

Upon arrival, we were met with the confusing situation of having to order through a QR code, with no further explanation or assistance provided. As someone who appreciates a bit of guidance when trying out a new restaurant, this was frustrating. A brief introductory rundown on the ordering process would have gone a long way.

Our frustrations continued when we noticed that our table was lacking basic necessities—specifically cutlery and napkins. After asking for them, we were left waiting for an unwelcome 10 minutes, which added to the sense of neglect we felt as customers.

When the food finally arrived, it unfortunately didn't manage to redeem the experience. The carvery itself was disappointing; the meats were lukewarm and lacking in flavor, making for a rather bland meal. A Sunday carvery should be a hearty and comforting experience, but this offering did little to excite the palate or warm the soul. It felt as though care had not been taken in the preparation, leaving much to be desired.

To top it all off, the decor of The Sessile Oak—both inside and out—also left a lot to be desired. The establishment looked tired and in desperate need of a major renovation. Dull colors and worn furnishings added to the overall sense of neglect and didn’t create the inviting atmosphere one might hope for in a Sunday dining experience.

Overall, the Sunday carvery at The Sessile Oak did not meet my expectations. Poor customer service, lackluster food, and tired decor all contributed to what should have been a pleasant outing instead becoming a regrettable experience. I hope the management takes these concerns to heart and makes the necessary improvements; it certainly has potential, but it needs a lot of TLC!

Went to the 5 bridges sheerness, warning signs , no customers .asked for some beer ,oh sorry we only have 1 and Guinness.asked for orange juice , sorry we dont have any.
Ordered food ,sorry we haven’t got much. What we got was disgusting, the tables were dirty and unclean.the staff was totally uninterested in anything.i suspect that this pub is closing down who would run an eatery with no beer and very little food .
All 3 of us left almost everything and left in utter disgust.
Totally shameful

Having written to Marston's PLC with several questions relating to the poor Gluten Free drinks available and the extortionate prices that are going up in excess of 20% in some cases (wine) I had a standard response that did not address any of the issues, I followed this up again and had confirmation it had been received but 2 weeks have now gone by and still no response. It is virtually impossible to get through on any phone number, even the area Manager stated he could not see any justification in the increase of wine from £17.25 to £20.50 in one week. Gluten free Peroni 330ml bottles if available are £4.95, considering they work on a profit margin of 14.4% how can they justify these prices. I asked about the recent National Coeliac week that took place recently but that was totally ignored.
New CEO from January Justin Platt, where are you in these matters, show some consideration for gluten free sufferers just like Sir Tim Martin has. Shame on Marston's PLC for putting profit ahead of customers.

Waited an hour for our food. Others came in after us and was already sat eating 20 minutes in. Having complained the waitress said they were just getting it ready. It came out and wasn't even our food. 15 minutes later it came, they had forgotten all about us. The food was not good either. I had a beef curry, still wondering where my beef is. My son had a burger and left half of it as it didn't taste right. The only good thing about the experience, was leaving the premises. I won't be back any time soon.

Ordered a love your locals e-gift voucher from Marstons.co.uk 27/04/24 for my friends birthday 28/04/24. The gift card was supposed to be sent via email to her on that day. Nothing was received so I tried to contact Marstons. Phone number on the voucher was dead, but somehow managed to get hold of someone via email. I advised the voucher hadnt been received so they tried again. Still no voucher after 2 weeks, so I requested cancellation mid May via the guestfeedback email (as no number available!). They (Courtney) promised to refund my £30, however to date I still haven't received a refund. Total scammers!

We visited The Holly Blue on Hailsham Road Pevensey today for the first time and we were very impressed we ordered a carvery and the food was well presented it was hot and really tasty the staff were very welcoming and attentive we will definitely be returning fantastic dining experience

Tried to book The Ty Mawr in Lisvane, Cardiff, for my father’s 90th birthday, using the online booking service. I realised that the system was an enquiry only but after having no reply to the enquiry, I phoned the pub to confirm. I had no help whatsoever from the person at the pub. She was very unhelpful, rude and sarcastic. She said that they were expecting to be busy on that day and that there were too many people in our party for the kitchen to cope with, even though there were tables available. Being in the hospitality industry, you would expect the staff to be a bit more helpful, friendly and a bit more understanding in these circumstances. On two other separate occasions, members of my family have commented on how rude the bar staff are. Customers seem to be considered a nuisance rather than a paying guest. My father used to take me and our family regularly to this pub, when it was a Brains pub and before that and it was always a pleasure to go to this lovely pub in a lovely location but recent experiences have put us off using this pub anymore. We’ve now booked another pub, where we were treated politely, respectful and we will have a much better time.

Mandy in reservations is a star...so helpful,professional and knowledgeable.e.g.getting straight through to the Cantrbury Bell to check room on ground floor as I have osteoarthritis. Really impressed by all the staff within this company.

Big up Mandy,Jay and Marston,in general.

Fantastic value,book direct,get 20% off main meal.

On the weekend of May 18/19th, my three kids and five of my Grandchildren came from down South to visit me in Bridgnorth, Shropshire. On Saturday nine of us went to the Crown in Bridgnorth for lunch as they had the capacity to accomodate us on one table, we were told there would be a 45 minute wait for food. After one hour I asked a member of staff when it would be served, he said that the Chef wanted to serve it all at the same time, so in 15 minutes, I thought OK. Over half an hour later the food started to arrive in dribs and drabs over a further half hour, three meals were cold. I complained to the manager who said "apologies" and disappeared. I complained in writing the following day to Martons, the owners, they said they would respond within five days, ten days later and no response I wrote again to Marstons and the Crown Bridgnorth. So after twenty days since I made the complaint I'm still without a response. We spent around £160 in total - I'm not happy! 🙁

My son and I visited you establishment today, as a mid week half term treat.

We purchased 2 of the Thursday deals gammon and sirlion steak + drinks. And I paid the additional 1.50 and for extra condiments pepper corn sauce.

We waiting around 25 minutes which was fine, however when my food arrived there was a hair on the plate and my steak was cremated- I had asked for medium to well done. I ask a lady could I return the steak and that there was a hair on my plate and the steak was not medium to well done. The food was returned and the lady returned to advise this was the last of the sirloin so I agreed to change to alternate meal. There was no acknowledgment to the fact there was a hair on my plate at all which i think is appallingly and disgusting food hygiene.

My alternative meal arrived with a gentlemen called kyle who asked can he ask what was actually Wrong with the meal u had returned. Which leads me
To believe did the lady even listen in the first instance as she had not shown any compassion or apology. But she did managed to shout across over the restaurant infront of all customer to me that there was no difference in price today so it doesn’t matter, which at ho point did I asked the question. However that was in correct as I paid addition for sirloin and condiments and may I add we didn’t get to eat together with the waiting for a new meal.

After eating our meal I returned to the till to purchase a desert for my son again no acknowledgment or apology, discount offered nothing. No smile please thank you ……….

I am actually a customer care manager for a local company within Preston brook and I want to express if my team had this lack of compassion or empathy towards our customers well they wouldn’t belong on the team. For a customer to come and spend £35 for an afternoon lunch And not to even be offer a complimentary discount on a desert or drink as an apology is very poor.

On plus side Kyle the young gentlemen who returned my alternative meal I would like to compliment as I observed him serving multiple tables with same area. Kyle Is a credit to your team very jolly knowledgeable and happy to help, with more importantly
A welcoming smile.

The room was clean and well appointed and the bed really comfortable. Room would have been better if there had been coat hooks and you didn't need 2 hands to flush the toilet. The restaurant, The Starling Cloud, at Aberystwyth needs help! Only one member of staff to do breakfast, stock buffet,take orders and deliver breakfasts and clean the tables, took over 30 minutes for scrambled eggs on toast, surrounded by other peoples dirty plates, dinner was not much better. Its a shame as the room was very nice and close to the town.