Marks and Spencer Arvostelua 122

Lovely items quick delivery great experience all round

What has happened to M&S. Absolutely dreadful customer service and consistently DELAYED online orders.
What used to be a great store to shop in has now definitely lost my custom.

Products ok but they use EVRI to deliver which is absolutely hopeless. They never deliver on time and say you were out ( when you were definitely in). So many wasted hours waiting at home for failed deliveries.

So sheets with no wrapping arrive dirty - seriously. Get some recycle plastic ! I just hope it comes out in the wash ( if it doesn’t ? What then) my nearest store is 50 miles away and the delivery already took a long time so I don’t want hassle of returning- BUT I won’t buy anymore now! Sad as I used to love Marks

Oddly M&S asked for a review but I could only review one (!) of my items . I tried to return to review another item. Computer said No ……. So the sheet review is here !

Second attempt in 2 weeks to order online. I get to the order page OK, then it just lags. Twice I've managed to submit payment details but the item has, sold out in the meantime or 'there was a problem processing your order'.

I wish they'd be transparent about PayPal too - it's not possible to use it on their website, although the link is there.

The option to give feedback provides a phone number, which is of no use to me, so I'm leaving this second review.

refuse to accept undated vouchers worth £40, went online to complain, started a complaint, then it demanded £1 to continue. This is out and out fraud and the manager made no apology and refused to issue a credit note

i hold a high opinion of marks and spencer,but today i failed topurchase on the website and also failed to place telephone order.i am deeply disappointed.links on the website don't work and staff are ignornt about the proucts on the phone.i shall go to waitrose in person.they always get full marks

Absolute dicks they kept delaying my order and then told me it wasnt in stock not impressed why take orders if not in stock

i would give no stars if i could im missing a whole order of clothes i did online ,it said iv received the order but i have not ,they have not investigated with Royal mail and Evri to see that my post code does not match my delivery address this has been going on since October 2025 and several emails and each reply saying i have received my order!they told me to report this to the Police!!!I am disgusted the way i have been treated they have taken my money for goods i have not received ,also one marks and Spencer package did not even contain the goods i ordered !as the package had been tampered with opened and taped up with fragile tape!! (pair of childs jogger pants)Will not be doing online shop with this company again so beware if your parcels go missing they will not help you at all to resolve it!

Have tried to place an order very difficult ended up being informed that they didn't accept visa payment. What is going on. Will not be online with them again

Got a short bread gluten free .
Found a stone or bead in it phone M&S they were very simplistic.
I was told to take it into to store which I did in Argyle street in Glasgow.
Spoke to the food manager and left the offending object with him .
I was told he would send onto the head office to examine it. I Tex a few weeks later to be told they could not find it.

I was given a gift token.
Feel a bit let down I would have like to have known what the object was it near choked me.

Well I truly don’t know where to start so I bought two vests from M&S £8 each I took the tickets of and put them in my drawer. I put one on and at night put it on walking when I got it out I realised that it was one of those vests with the sooooo irritating pads in it because one was missing immediately I took the new unworn vest back to them with pj’s and I explained that the vests were of absolutely no use to me as I can’t be pushing and pulling at pads that are absolutely useless every time I want to wear one SOOO the lady at the till checked it straight away knowing it hadn’t been worn and I said about the pads and she said so it’s faulty the pads aren’t stitched in place so as honest as I am I said no I haven’t worn this one the other one I did and wouldn’t dream of bringing that one back , this one’s new etc etc and she immediately said oh I thought it was faulty but as you have no receipt (because I bought them of vouchers I won on the peoples postcode) and the tickets have been removed can’t do anything I’m afraid find the tickets are bring it back but I’m needed and elsewhere so take it with you because I need a code thee code and because you have taken it off i don’t know how much it was so cant refund it I could have argued and brought a new one the hanger one over to her because I saw the lady serving at the till next to her look as much as to say exactly that but I could tell it was just her she knew as a manager that’s all she needed to do but she just wasn’t going to do it so I got my shopping and left only as I was standing trying to find the purchase on my phone th hi I’ll another lady who had been standing with a trolley full to the brim with stock said exactly the same thing but by that time the MANAGER WAS AWAY to fix what was going on upstairs the big deal who was needed because there’s no other manager could have dealt with the whatever was going on upstairs I was and I just am very disappointed with the behaviour and the NO RESOLUTION she was not even going to try to resolve this a simple exchange would have been perfect because I was buying other things and she saw them , just not a nice person and not what I expected from M&S . Then came the ready meals 3 for £10 the Italian ones especially all it is was a bit pasta with a tomato sauce yet it’s called MEAT FEAST 🤭🤭I was destroyed as I was looking forward to it but I’ve found ALL M&S italian meals are the same just no good unless you like tomatoes and LOADS AND LOADS AND LOADS OF THEM . No wonder M&S are going drastically downhill every item is a cheap and tacky copy of WHAT USED TO BE.

In 2008 Jeremy Paxman famously complained about M&S men's underwear as not offering enough support. After so many years M&S are still selling such underwear and demanding £18 for the privilege of buying them.

Ordered online three items of clothing on a Wednesday informed delivery would be the following Monday with Evri, this failed as did the promise of being delivered on the Tuesday then the Wednesday.
On telephoning Marks and Spencer with great difficulty due me not speaking Hini and the staff apparently not understanding English, I was told that Evri had lost the package and a replacement order would be raised, later I received an e-mail confirming the replacement oder however this showed only two items, phoned again trying to explain one item was missing, after having to repeat myself several times I gave up and repectfully said I was sorry but I simply could'nt understand what they were saying I requested that I wished to make a complaint and they eventualy understood and that someone would phone me back, of course nobody did. This is so frustrating and takes away any enjoyment of shopping with M and S.

Bought a red bow jumper for daughter 4th October and sales assistant tried to charge me €40 until I highlighted price tag said €35. One month later same item is for sale on M&S website for €13.50 full price, €10.80 sale price. Huge discrepancy. Many items in store have white stickers over UK price, no euro price until you get to cash desk to pay. Seems very dynamic pricing model for Irish customers. Bought pyjamas priced €24 and at til they tried to charge €26 saying exchange rate had changed! You really need to watch prices, I personally will be avoiding as too frequently over charging for already overpriced goods.

Placed an order for 9 items amounted to £100.00. Due to pick up today only to get an email to say ALL items out of stock and my entire order has been cancelled. WHY did they take the money I now have to wait up to 5 days for the return of MY money.
They deserve to lose their business.

Wrong that they hired Dawn French for the Christmas Ad . After her recent conduct.

Hi
Just went to my marks&spencer app
I wanted to contact them concerning a product.
Nowhere on the app could I find a - contact us - section

Maybe I am missing something -

Do NOT buy furniture from M and S.

I bought a small double bed for my daughter under 2 years ago and it came with a 10 year guarantee. The bed has collapsed and is so poorly made that it could never have lasted 10 years. Instead of a full refund under the terms of the guarantee, they have offered me a 'sliding scale' reduction of 81% because I have owned it for nearly 2 years. The service and company are almost as cheap and nasty as their furniture. BEWARE!

Absolute shambles ordered a delivery and was given dates when the items would arriveby.
Can not believe that they use EVRI. Apparently, so I was told by M and S Customer Service. M and S have NO Control over the delivery ????? that is down to Evri
Called them yesterday but they were un helpful as the parcel could be delivered by 7pm. Evri never deliver that late and the parcel has been stuck at the local depot for 3 days but still didn't arrive
The other part of the order is due tomorrow but was not dispatched til late last night....
I was also told that by the operative in South Africa that he would phone me at 11 oclock this morning to make sure it had arrived. Gave them till 11.35 and then phoned them.
The operative, Zinale was brilliant in her customer skills but her hands are tied by H.O seamingly.
Have used M and S all my adult life as they represented the best quality and service. Will be a long time before I will use them again unless they sort out their deliveries.
Are they penny pinching by using EVRI?
If anyone in senior management is reading this my ordernumber is 301-0060136-1987165