Marks And-spencer Arvostelua 

I am totally disgusted with service wil lnever buy clothes online again. I packed up the box for refund took to Post Office only to find that the ticket for postage was not recognised & was told that several other online customers had the same problem. It took several premium rate phone calls to speak to an actual person! I was given an actual address to return the sweaters in Warrington. The laughable piece of the call was when I asked if that was Cheshire? The support office said they did not know but would I like the post code - that would be essential for return 🤔 I now have written the site for refund all over the box. Guess who will be carrying the box back to the Post Office again tomorrow. What a waste of time I am furious!

Bought the best ever prawn cocktail, this has replaced a previous prawn product.Really disappointed tiny shrimp like prawns in horrible sauce with 3/4 large prawns on top. The previous prawn product was full of large prawns in a tasty sauce at £4.50p whereas the new version is £5.00 and really poor value , would rather had old product at an increased price.Will not buy this poor value product again.

Absolute debacle! I ordered 2 cement planters with a wooden stand and only got 1! When I phoned M&S customer services they didnt have a clue what was going on and gave me wrong information pertaining to the delivery that was in total conflict from the email I received. Thay tried to fob me off by telling me that managers were not available to take my call. Currently chasing this matter up as I write this review! Not happy especially as this is the 2nd incident within 3 weeks.

Did a day in Manchester yesterday Thur 3rd Sept.Went to the Marks and Spencer store for coffee and scone offer for me and my daughter.The food , cleanliness and service excellent.Alison served me and was lovely.Welldone M and S . visitor from Newcastle under Lyme.

Marks and Spencer’s flowers. You pay top price and they get delivered by Yodel late in the evening. You can imagine what state they were in after being thrown about in a van all day! Back to interflora.

I ordered a food box from M & S for delivery last Friday. The courier, Yodel, alleged they couldn't find my house!
I contacted customer service at M & S early on Saturday morning, and they promised that a replacement would be definitely sent by a different courier on Sunday.
Nothing happened. I was not contacted, and was left completely in the dark.
After yet another lengthy phone call to M&S today, I have now been told that the food box I originally ordered is no longer available.
So much for "customer service"!

Bought ham and half a ready cooked chicken all ended up in the rubbish bin. Ham was dry and had a horrible taste.
Chicken tough dry and
chewy not like chicken at all.
last ti.e I shop for food in there.

Why oh why has M & S joined the overpowering’garlic’ brigade, with their various chicken in sauce meals. Have always been a loyal customer, and appreciate that many such dishes contain a small amount of garlic. But really M&S, dishes should be labelled Garlic, chicken and whatever. Not everyone, whilst garlic is fashionable, is a fan of copious amounts of garlic smothering all other natural flavours. Totally frustrated with trying the different dishes - have now given up - sorry M&S, I’m off to Tesco and Sainsbury. Garlic in small amounts - yes, large amounts in all dishes -No. Where is the customer choice? Have been shopping with you for over 50 years - sad ending.

Brilliant.
Had so many problems with other companies online
Not M&S. always do refunds and I’m confident to order on line unlike other companies.

Received flowers on 2 Different occasions and unfortunately the flowers had an disgusting stench to them..left me no choice but to throw them away😞 I wouldn’t even give them one star but it doesn’t give me a option

Ordered a birthday cake for my Dad's 90th Birthday, it hadn't arrived by 5pm and tracking site advised driver had been unable to find house. Impossible to contact M & S Customer Service. Spent £10 on a premium phone call to DHL. Woman I spoke to there was really helpful and promised they'd redeliver the next morning, which was a Saturday. Very rude delivery driver, who actually said "whatever" when we queried why it had been 24 hours late. It was very bashed and battered, although it did taste lovely. M & S rejected 3 reviews I tried to post online. Obviously they don't like negative feedback...

I ordered 2 sandwich platters for a golden wedding garden party. I chose m & s because of their reputation, how wrong I was... only 1 of the platters was there, the other had to be boxed sandwiches off the shelf. I was furious, but it wasn't the assistants fault. I emailed customer service, they did apologise & gave back the money ( online voucher) I wasn't happy with this & thought they could've done better, but they weren't interested in my complaint.
I will not be ordering again. Infact I ordered other things from morrisons & they were great. I'll order from there from now on.

The flowers that were meant to arrive on Friday for a particularly sad day did not appear and still have not appeared.
I phoned to complained 3 times and was disgusted with the service it was zilch.
The person who sent them tried and had the same reaction In fact they were quite rude to her.
This was not what I expected from MandS extremely disappointed,you need to train you staff Re telephone communications .
Also send orders on time no excuses !!!!

Marjorie Englefield

I agree with recent reviews of M&S regarding the company not listening to its customers regarding clothing. In the past l never left the store without spending money. Now everything seems to be about producing cheap badly fitting so called fashion that appeals to no-one. I am 70,still fashion conscious, but willing to pay extra for nice fitting clothes. Sometimes the colour palette is awful, short sleeves when we prefer a little arm cover. Lets start to limit the number of items but make them exciting. Navy black tan white are ALWAYS part of a basic wardrobe. Then we can add other colours.
WE OLDER FOLK ARE NOT ALL FUDDY DUDDIES WITH NO TASTE. We dont follow the latest trends if they dont flatter our figures. Put someone like me in charge of buying and l guarantee to improve sales!!

I hav been using M&S for years to buy cloths without any problems. Since Covid they have just not been able to step up to the plate like many other companies who have been delivering within a week or so. They no longer seem to have stock with all the standard sizes unavailable, I recently ordered some shirts online and three weeks later I have still not recieved them. No wonder high street stores are fading away. They need to step up to the plate if they want to survive because people will just vote with their feet and go else where.

I went to the Ashbourne branch of M&S today and was greeted by a very friendly member of staff called Deb. She asked how I was and pointed out that their cafe was now open - something I was not aware of.

What have you done in the Pandemic?
In the case of Marks and Spencer I would say ...nothing
What have you done for those of your loyal customers who have been shielding or in the 'danger ' age .........nothing
No click and collect - no food deliveries from M&S
just a delivery company with one of the worst records.
Hopes raise with news of Ocado doing the delivery. But no details available !
I sent in a question about the above and got a reply about my shop experience, which was clearly ridiculous as thats exactly what I was complaining about
NO shop experience
Older people must make up a large chunk of your food customer base so why didnt you do anything
My local farm shop has put photos of the stocked shelves for us to use for our shopping.
Simple but it worked
I certainly won't be coming back if I ever get to shops again

We has an indian curry from neath store for a change. The chicken korma had a very strange taste. The rogan gosht also nothing like it should be taste wise and the vedgetable one was metalic and acidy ..more italian and not much of a curry flavour. I sometimes get a takeaway indian, and sometimes pick up a curry from the supermarket. This was theworst i have ever had, and my husband had a bit of a upset tu mmy afterwards. Also why was the main i formation all in French?

Last week used self service tills on checking bill been charged 2 items extra ,very pleasant assistant refunded .but on returning home found another item ,contacted customer service after 40 mins was told to send receipt by email which I did then they emailed said resend as their system could not see photos so have done but as yet no reply ,be very careful of these tills as they let you scan an item more than once ,I tried this today all tills I’ve ever used only let you scan an item once .very disappointed with customer service response

I went into Marks and Spencers in Croydon with a young child who uses a wheelchair. I asked the security guard if I would be able to use the toilet to change him, and was told that all toilets were closed for the foreseeable future but, I could ask on the first floor. I took the lift and went up, I met a beautiful happy assistant called Nicola. She really made my day as she went over and above, moving small items out of the way so that we could get to the toilets to change my young client (I am a professional carer). I am more than impressed with the service I received in these difficult times and really applaud the staff for her handling of my issue. Needless to say I was very relieved in more ways than one!
Diamond Henry
(Professional Carer - Dulwich)