Mannco.store Arvostelua 2 872

Vastaus yritykseltä Mannco.store

20. elok. 2025

Dear Tesh,

Thank you for making a review, although it's not a very nice one. Detailed reviews like yours that describe the whole situation you've experienced and what it felt like, can only help us improve.

Thank you for sharing additional information on our request, so that we could look into your case on Mannco specifically and evaluate.

We've evaluated your specific situation, acknowledge that we could've helped you much better and therefore, have decided the following:

1. Unban your Mannco.store account immediately, granting you immediate access to all Mannco's services again;
2. Issue a full refund of 350$ directly into your Mannco.store account.

As on Mannco.store's side, we had processed your payment and it went through, after you asking for your check, we simply pointed you towards Tipalti, as on our side all was sent. However, Tipalti then asking you to go back to us to first cancel, after which a back and forth happened between Tipalti and Mannco.store this obviously wasn't ideal, to say the very least.

We've experienced several issues with our payment provider in the past and although we don't agree with their response, we believe Mannconians should never be victim of that and we should always opt for the best solution if issues arise between Mannconians and our payment providers, instead of pointing Mannconians to go and send a request to our payment providers themselves.

We are always working to make as many options available for Mannconians, whether payment or cashout options and are known for having a lot of possibilities, however, some can come with challenges like these, when they're less common and/or issues arise on the payment providers side, which in the first place is out of our control.

However, we acknowledge that we could've helped you much better and we believe we should and therefore our sincere apologies!

Might your experience change in the future using Mannco's services, we'd love to see your feedback.
Don't hesitate to contact our Support with any questions you might have.

That said, we're wishing you a great day and hope to see you back at us again soon.

Mannco Team

Vastaus yritykseltä Mannco.store

1. elok. 2025

Dear Ason,

We're sorry to hear you've had a bad experience using our services.

Regarding the reviews of transaction, there can be several reasons why your transaction was put up for review.

Most of the transactions are going through automatically, however, for example; if there's a high risk of potential fraud, we will have to check the transactions, because we'll put our service at risk if we don't.

The sellers on Mannco.store are fully protected by us, however, we are obliged to make sure the transactions are not fraudulent and possibly harm Mannco.store and its users.

Hope this helps you in understanding why some transactions are being put on review, which needs manual verification and could take some time to be accepted, although it's only a very little, tiny percentage of all transactions.

That said, we have full trust that after the review process is behind, all future transactions will be smooth,

Have a nice day,
Mannco Staff

Vastaus yritykseltä Mannco.store

1. elok. 2025

Dear wolfteam,

Thank you for sharing your experience using our services, although it's not a very nice one.

We're sorry to hear you've had a bad experience purchasing items on Mannco.store.

Regarding the reviews of transaction, there can be several reasons why your transaction was put up for review. When they're flagged as high-risk, we'll have to manually review the transaction.

Most of the transactions are going through automatically, however, for example; if there's a high risk of potential fraud, we will have to check the transactions, because we'll put our service at risk if we don't.

The sellers on Mannco.store are fully protected by us, however, we are obliged to make sure the transactions are not fraudulent and possibly harm Mannco.store and its users.

Hope this helps you in understanding why some transactions are being put on review, which needs manual verification and could take some time to be accepted, although it's only a very little, tiny percentage of all transactions.

There will always be a solution, either your payment will be declined or accepted and our team is working every day to make high-risk transactions being decided as fast as possible, which results in most being decided on within a few hours, up to 24 hours.

Have a nice day,
Mannco Staff

Vastaus yritykseltä Mannco.store

1. elok. 2025

Dear nn,

Unfortunately you didn't give us more details after our request for information, so we are not able to check on your experience specifically.

Although ofcourse, we're sorry to hear you've had a bad experience using our services.

Regarding the reviews of transaction, there can be several reasons why your transaction was put up for review.

Most of the transactions are going through automatically, however, for example; if there's a high risk of potential fraud, we will have to check the transactions, because we'll put our service at risk if we don't.

The sellers on Mannco.store are fully protected by us, however, we are obliged to make sure the transactions are not fraudulent and possibly harm Mannco.store and its users.

Hope this helps you in understanding why some transactions are being put on review, which needs manual verification and could take some time to be accepted, although it's only a very little, tiny percentage of all transactions.

That said, we have full trust that after the review process is behind, all future transactions will be smooth.

If your experience using our services might change, we'd love to see another review accordingly.

That said, wishing you a nice day,
Mannco Staff

Vastaus yritykseltä Mannco.store

1. elok. 2025

Dear Wilholm,

It appears you have been fallen victim of a scam, not related to our services on Mannco.store.
Mannco.store staff will never ask you to deposit money, buy items, trade items or pay money; for you to be able to 'release' your items.

By evaluating your review, it seems like you've fallen for a commonly used impersonation scam method. Make sure your Steam Account isn't compromised and never listen to anyone asking you to make purchases. Especially not if they claim to be Mannco Staff.

Only use Mannco.store directly for buying and/or selling items, there's no need for conversations with anyone and if doing so, it will put you at risk for getting scammed.

When buying items on Mannco.store, the items will be instantly delivered to your Mannco.store Inventory, where you can choose to re-sell or withdraw them to your Steam Inventory.

Hope this clears out some of the misunderstandings you might have.

We hope you can update your review accordingly, as what happened to you is out of our control.

Please be safe and stay educated on commonly used scam methods, to avoid falling victim another time.

Nonetheless, wishing you all the best!
Mannco Staff

Vastaus yritykseltä Mannco.store

5. toukok. 2025

We regret to inform you that it appears your Steam account has been compromised. Our investigation suggests that a scammer gained access to your account through the Steam API key.

Unfortunately, it seems the items involved have not made it to our bot's inventory. The scammer redirected these items to a fraudulent account, which complicates our ability to retrieve them promptly.

We recommend taking immediate action to secure your Steam account by changing your password and enabling two-factor authentication if you haven't already done so. Additionally, refrain from engaging with any suspicious or unverified links or requests related to your Steam account.

We understand the inconvenience this situation may cause and sincerely apologize for any distress it has caused you.

Please don't hesitate to contact us if you require further assistance.