Pru UK Arvostelua 

I have been in touch with the prudential for 10 months now. After the passing of my brother suddenly. With him having no will or beneficiaries on his pension. The claim to his pension has been undoubtedly the most stressful and hurtful experience within my whole family. They constantly not listening, not liaising with relevant departments. Advisors saying they will personally take on investigations and call you back...... not. Losing my personal information and blaming the post office, even though they have recieved EVERY single peice of information they have asked me for in the past. Managers not taking accountability. Not being able to speak to ANYBODY within the bereavement department? They have to be contacted via email. Giving out false information of deadlines. I have raised 4 to 5 complaints so far, have been told today that I will be contacted via phone call or email. I won't be holding my breath! Upto today 8/4/26 from the 27/6/2025 inhabe spoken to over 12 advisors. I am still no closer to getting any closure for my family. AVOID THIS COMPANY at all costs.

too many questions everytime I go on to pru I get a survey

Seamless rransfer

Very easy and efficient online process to withdraw funds.

Everyone i spoke to was helpful and polite

They listened when I had a problem contacting an advisor .
My claim was dealt with quickly and efficiently

Did a pension fund transfer. Went smoothly and no problems whatsoever

The Pru was really helpful sorting out my pension, the service was quick and efficient. The financial adviser was very good he explained everything to me very thoroughly. Would 100pc recommend them

Found the literature overwhelming and confusing for a relatively small amount of money I was due to receive.

If allowed, I would not give even 1 star! My recent and ongoing experience withdrawing funds from my Prudential Investment Plan, has and still is an absolute nightmare.

I requested a withdrawal in order to financially support my daughter and her family in purchasing their home. The initial hard copy documentation was sent via next-day delivery but was reportedly not received. To avoid delays, I subsequently emailed all required documents. I clearly communicated the urgency of the situation, including the property completion date and was reassured the funds would arrive in time. Unfortunately, this did not happen and despite making numerous phone calls, I have yet to receive a clear explanation as to why the transfer has not been completed. I have repeatedly been told that the transfer “cannot be traced,” which is deeply concerning given the significant amount of money involved. I have spoken to numerous people every day its very time consuming and frustrating.

As a direct result of this failure, my daughter and her family were unable to complete their house purchase as planned. They had removal vans packed and were ready to collect their keys, only to face last-minute disruption. They were put at risk of breaching their contract due to non-payment of the completion statement balance, which could have resulted in losing their deposit and home. I was forced to borrow money from friends and family at short notice to prevent this outcome putting me in very embarrassing situation. I have incurred additional financial costs and significant emotional distress during an already difficult time following my husband’s passing.

I have also experienced poor customer service, having to repeatedly explain my situation to different representatives. Being told they are just Admin and not being able to be transferred to a representative in the Finance Dept, the people who deal with the transfers etc. Promised callbacks were not fulfilled and no clear ownership or resolution of my case. This situation has been extremely distressing for both me and my family.

I am now still waiting for a full explanation of what has happened to my funds as well as immediate confirmation of the current status but have just been told I have to wait as these things take time! The strange thing is, this morning I did receive a small nominal amount for the inconvenience which went into my nominated account! I need to know the location of the transfer, prompt release of my withdrawn funds, compensation for the financial losses and distress caused and a formal investigation into how this situation was allowed to occur. I have asked to speak to a manager or someone higher up the organisation, but this doesn't seem to be an option.

From a very unsatisfied customer

As I said the only issue was not knowing when I would receive my money

I updated my Bank name which was dealt with promptly

I wish prudential post letter to me can make quickly.

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