Mammoth sent an email after 5pm the day before scheduled delivery stating they could not source the equipment, and asking if I wanted a refund. I responded saying would take the refund, which they th... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it... Näytä lisää
Yritys on vastannut
CRIMINAL!! What you see online is not what you get. They take your money and then send out a tender for anyone who wants to turn up at your house and deliver what they want even if it is nothing lik... Näytä lisää
Yritys on vastannut
Despite sending confirmation of delivery, less than 24hours before the delivery was cancelled. It is near impossible to talk to a team member via the telephone lines once you actually find a number th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
- Työkaluvuokraamo
- Rakennustarvikkeet vuokraus
- Rakennuslaitteiden vuokraus
- Varustevuokraamo
- Koneiston vuokraus
Tietoja yrityksestä Mammoth Hire
Yrityksen kirjoittama
With FREE national delivery and over 2,000 collection points, Mammoth Hire offers DIY and Trade customers a great value same-day tool hire service.
Our tool hire range has over 2,000,000 products ranging from floor sanders and ladders to mini diggers and scissor lifts.
Book & Pay Online: Visa, Mastercard, Apple Pay, Google Pay or PayPal.
Yhteystiedot
Mammoth Hire, FREE National Delivery, Over 2,000 Collection Points, Yhdistynyt kuningaskunta
- 03330 384 944
- mammoth-hire.co.uk
1,6
Huono
518 arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
On vastannut 43 %: iin saamistaan huonoista arvosteluista
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Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Terrible company
Terrible company, do not use!
- Despite the websites claims, they don't actually have any equipment and are just middle-men who hire from other real hire companies. So when you make a booking it isn't actually reserving anything for you.
- I wanted to check my order was confirmed but they refused and said I just had to wait (and I wasn't allowed to cancel the order), and left me waiting until the morning of my hire to tell me they couldn't provide the equipment.
- It is very difficult to contact them. They have a web-chat which leaves you in queue but they don't answer (trying three or four time, waiting 2-3 hours each time someone eventually spoke to me once) and a phone number which is just an AI chat-bot that can't do anything and doesn't provide any information beyond what is on the website.
- They didn't send me any emails or texts about my order. The only contact I had was on the day of delivery they called at about 8am to say they hadn't been able to get the equipment so my order was cancelled.
- They then kept all of my money for about two weeks after cancelling my order before they refunded it.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Shocking bad service - never received back my deposit amount.
Shocking bad service. The equipment arrived as expected but almost two months have gone by and I am still awaiting the return of my £550 deposit! I have chased daily with emails. They ignore the live chat, there is no phone number or option to speak to a human. Starting to wonder whether I have been conned.
UPDATE - NO PHONE NUMBER AS YOU STATE. SHARE IT HERE AS IM SURE I AM NOT THE ONLY PERSON WHO WANTS TO GET IN TOUCH ! INSTEAD OF REPLYING TO MY REVIEW PERHAPS YOU COULD REPLY TO MY MANY EMAILS, LIVE CHATS AND ‘TICKETS’ ?!
29. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi there,
I'm really sorry to hear about the frustrating experience you've had with your deposit refund – that's not the service we aim to deliver at all, and I completely understand why you're upset after chasing this for nearly two months.
We successfully process many thousands of orders every month, and while things occasionally don't go perfectly to plan, on every occasion we want the opportunity to put things right and keep our customers happy.
To help resolve this quickly, could you please send your order number and any other details about your hire to MyExperience@NationalToolHire.co.uk
A direct phone number for our customer service team is also available to all customers – you'll find it on your original order confirmation or invoice.
Once we have your order details, we'll look into this straight away and get back to you personally.
Thank you for taking the time to leave your feedback – we genuinely appreciate it and want to make this right for you.
Best regards,
National Tool Hire Team
Shocking company
Shocking company. Dont use them . They take your money and dont deliver.
23. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi David,
I'm really sorry to hear about your disappointing experience with us. Thank you for taking the time to leave your feedback — we genuinely appreciate it.
We successfully process many thousands of orders every month, and while things don’t always go perfectly to plan, we’d really like the opportunity to put this right for you and keep you happy.
To help us look into what happened with your order, could you please email your order number and any other details to MyExperience@NationalToolHire.co.uk
You’ll also find a customer service phone number on your order confirmation or invoice if you’d prefer to speak with us directly.
We’re here and ready to sort this out for you.
Best regards,
National Tool Hire Team
Pay now stress later !
Pay now stress later !! I ordered hire of a turf cutter for Monday told after chasing that they couldn’t locate one within their network on Monday afternoon promised it would arrive today Tuesday then emailed that the turf cutter assigned to me failed a machine check? But was further promised I would receive a fully working machine tomorrow. Yet to have confirmation again promised by customer service team so who knows… I have had to postpone labourers to help with the landscaping twice making me look completely incompetent homeowner. First and last time I use these muppets I appreciate Mammoths are extinct so based on my customer experience this company will be going the same way!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi Ross,
Thank you for taking the time to leave your feedback – we’re really sorry to hear how frustrating your experience has been with the turf cutter hire. We completely understand how disappointing it is to have to postpone your labourers twice and feel let down, especially when you’re trying to get a job done at home.
It sounds like the supplier in this case hasn’t delivered the level of service we expect, and we’d like to look into this properly so we can prevent it happening to other customers (and make sure you get the resolution you deserve).
Could you please send your order number to MyExperience@NationalToolHire.co.uk? We’ll personally look into what went wrong and get back to you as quickly as possible. You’ll also find our customer service phone number on your order confirmation or invoice if you’d prefer to speak with someone directly.
We successfully process many thousands of orders every month, but we know that occasionally things don’t go perfectly to plan. On every occasion like this, we really want the opportunity to put things right and keep our customers happy.
We’d love the chance to turn this around for you – please drop us your order details and we’ll get straight on it.
Best regards,
The National Tool Hire Team
Unable to make contact with a human
Unable to make contact with a human. No reply to my emails. No 'Live'!! Chat. I'm at a loss as to how to proceed.
Order number 243234.
After all the problems at the start of the hire i made a simple request that my £500 deposit be returned in a reasonable time.
3 emails later, no response, no refund.
Please refund my deposit.
The only response i receive is an automated email. This is ridiculous.
Update on 5th June...
My digger went off hire and was collected on 1st May. Having waited 21 business days hoping to receive my returned deposit, I raised my concerns in 'Chat' on 3rd June, who in turn 'raised a ticket' and passed the delay to the Accounts department. I've heard nothing.
I am still waiting for the return of my deposit.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi Kevin,
Thank you for taking the time to leave your feedback – I’m really sorry to hear you’ve had such a frustrating experience trying to get in touch with us.
We pride ourselves on being easy to contact, so I’d like to help get this sorted for you personally. Could you please send your order number (and any details about your order) to MyExperience@NationalToolHire.co.uk? Once we receive that, we’ll look into it right away.
Just to make things easier, you should find our customer service phone number on your order confirmation or invoice. We also offer live chat on the website and support through social media – there are several ways to reach a member of the team.
We’re here to help and want to make this right for you. Please drop us an email with your order details and we’ll get back to you as quickly as possible.
Thank you again,
Bob Jones
Customer Experience Team
National Tool Hire
Shockingly bad cowboys
Shockingly bad. I placed an order for a scaffold tower and got a phone call to say they would deliver on the Friday not Saturday as they could not get a delivery on this day. I accepted this and nothing arrived on Friday other than a text message to say the original date of Saturday delivery would be honoured so I did not call them. Nothing arrived on Saturday and despite several emails and two dropped phone calls nothing arrived on Monday. They couldn't even be bothered calling me back. Three days work lost! Use Speedy or HSS directly as this lot are cowboys!
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi Simon,
Thank you for taking the time to share your feedback. We're truly sorry to hear about the extremely frustrating experience you had with your scaffold tower order. Missing multiple delivery days, poor communication, and the dropped calls are not the standard we aim for, and it's completely understandable why you're so disappointed - especially with three days of work lost.
It seems on this occasion one of our suppliers let both of us down, and this reflects badly on us and was very inconvenient for you too. We process many thousands of orders successfully each month and situations like this are very rare, but we know that doesn't help when it happens to you.
We would really like the opportunity to look into this and put it right for you. Could you please send your order number and any other details about your order to MyExperience@NationalToolHire.co.uk
Our customer service team is also available on the phone number shown on your order confirmation or invoice, and they’ll be happy to help.
Once again, sincere apologies for the inconvenience caused. We hope to hear from you so we can make this right.
Kind regards,
National Tool Hire Team
Absolutely do not use these frauds
Absolutely do not use these frauds. They are just middlemen without any of their own equipment. The customer service is non existent and I will never make the mistake of using these jokers again.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi Anthony,
Thank you for taking the time to share your feedback — we really do appreciate hearing from our customers.
I completely understand why the experience so far hasn’t met your expectations, and I’m sorry that it’s left you feeling frustrated enough to leave a 1-star review.
Just to give a bit more context on how we work: we operate as an aggregation platform (similar to Uber for taxis, Booking.com for hotels, or Deliveroo for food). We don’t own the tools or the depots ourselves — instead, we connect customers like you with a huge network of over 2,000 local hire companies across the UK. This model allows us to offer no trade account required, simple online booking, and nationwide delivery without the usual barriers that traditional hire firms often have.
We process thousands of hires every month, and while the vast majority go smoothly, we’re reliant on many different parties (the local supplier, equipment condition, transport, and how the tool is used). Occasionally things don’t go exactly to plan, and when that happens we know it can be really disappointing.
What puzzles me a little is that you chose to extend your hire this morning, which suggests that up until now the equipment has been working for you and the booking process itself hasn’t caused major issues.
That said, I’d love to understand the full picture of what’s gone wrong from your side.
Would you be happy to drop us a quick email at MyExperience@NationalToolHire.co.uk? I’ll personally make sure it comes straight to me so we can look into your specific case, understand where we fell short, and see how we can put things right for you.
We’re always looking to improve, and honest feedback like yours helps us do exactly that.
Thank you again for your review, Anthony — I hope to hear from you soon.
Kind regards,
Bob Jones
Customer Relations Manager
National Tool Hire
£250 for a deposit still not refunded after 2 months
I ordered a wood chipper machine. I also ordered a set of googles for eye protection. The hire was about £250 for a week plus the same again for a deposit. The machine was delivered without the googles I paid for. The machine itself seemed incapable of chipping branches supposedly well within its capabilities. Basically it was useless. I returned the machine barely used and undamaged. TWO months later I’m still waiting to have my deposit back. They aren’t answering my emails.
I would avoid this firm as they behave like cowboy crooks.
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Dear Justin,
Thank you for taking the time to share your feedback – we’re truly sorry to hear about your disappointing experience with us.
We completely understand how frustrating it must have been to receive the wood chipper without the goggles you paid for, especially when the machine then didn’t perform as expected. On this occasion it looks like one of our suppliers let both of us down, and we know how inconvenient and disappointing that is for you too.
I can see that your deposit and the cost of the goggles were refunded on 21st April. However, if you’re still waiting for confirmation or if anything else is outstanding, please send us your order number (or any reference you have) to MyExperience@NationalToolHire.co.uk. We’ll look into this straight away and make sure everything is resolved for you.
A member of our team is also available on the phone number shown on your order confirmation or invoice if you’d prefer to speak to someone directly.
We process many thousands of orders successfully each month, but we know that when something does go wrong – even if it’s rare – it reflects badly on us and leaves a poor impression. We’d really like the chance to put this right for you.
Thank you again for your feedback. We hope to hear from you soon so we can sort this out properly.
Best regards,
Bob Jones
Customer Experience Team
National Tool Hire
Inaccurate price advertising
This company advertised a lawn aerating tool for approx £140 for two days. I went through the online process submitting all my details including payment details only to find that once they had added delivery, compulsory insurance and VAT the bill was over £200 which i was not prepared to pay.
I am very annoyed at the time i wasted. This company needs to be much more up front with its pricing BEFORE it goes through the payment process.
6. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Good afternoon Ken,
Thank you so much for taking the time to leave your feedback on Trustpilot regarding the pricing shown on our website. We really appreciate you sharing your experience, even when it's not the one we aim for, it helps us improve.
I’ve personally gone through both of our booking flows in detail (the quick product page version and the full basket/checkout process). In both cases, we display the full breakdown of costs — including hire rate, delivery/collection charges (where applicable), VAT, and any other fees — before you reach the final payment screen.
On the product page, once you select your dates and location, you’ll see a clear price summary.
On the basket page, everything is totalled up with a full itemised view.
We’ve worked hard to make our pricing as transparent and upfront as possible compared to many others in the tool hire industry. That said, I completely understand that if it didn’t feel clear or obvious to you during your visit, it’s still not good enough for us.
One thing worth noting is that the vast majority of our hires include delivery and collection in the price (except for some larger or specialist items that require dedicated transport due to size, weight, or regulations). We try to be very clear about this too, but I’d love to hear your specific thoughts.
Could you possibly let me know which part of the pricing felt unclear or hidden? For example:
Was it the delivery charge not standing out enough?
The way the total was presented on mobile/desktop?
Or something else entirely?
Your detailed feedback would be incredibly helpful. I’ll personally pass it on to our website and pricing team right away so we can review that section and make it even easier for future customers.
We’re always listening and genuinely want to make the booking process as straightforward and trustworthy as possible. If there’s anything else from your experience you’d like to share, please feel free to email me directly at MyExperience@NationalToolHire.co.uk.
Thank you again for your honesty, feedback like yours is exactly how we get better.
Kind regards
Bob Jones
Customer Relations Manager
National Tool Hire
This company doesn't exist
This company doesn't exist. They are actually national tool hire but don't tell you. They have no phone number to call, instead you enter an online chat for which no-one responds ever. I hired a rotovator which was delivered broken. I called the company who actually delivered it (both mammoth hire and national tool hire are just middle men) and they said the replacement has to come via mammoth hire. After two days of no response I had to hire a second rotovator, going through Travis perkins. They kindly gave me an email address for mammoth hire though they still didn't respond. After calling national tool hire and complaining I eventually got a refund.
26. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Thank you for taking the time to leave your feedback and for sharing your experience – we’re really sorry to hear how frustrating this was for you.
We completely understand your disappointment with the broken rotavator, the lack of response, and the hassle of having to arrange a replacement elsewhere.
We’d genuinely like to look into this properly and make sure we put it right for you. Could you please send your order number and a few more details about what happened to MyExperience@NationalToolHire.co.uk
Just to let you know, a phone number for our customer service team is available to all customers and can be found on your order confirmation email or invoice.
We’d be happy to speak with you directly if that’s easier.
We process many thousands of orders successfully each month, but we know that when something does go wrong like this – although rare – it’s hugely disappointing, and we take it seriously.
Thank you again for your feedback. We hope to hear from you soon so we can sort this out personally.
Best regards,
Bob Jones
The National Tool Hire Team
Extremely poor - avoid
Failed to deliver equipment despite being reassured, even late on the expected day of drop off, that it was on the way. We had tradespeople booked and had to make alternative arrangements. Huge waste of time and additional cost. Not easy to contact, gone completely silent on chatbot and email with regard to refund of hire costs. Will have to pursue a credit card chargeback.
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi John,
thank you for taking the time to leave your feedback – we’re really sorry to hear about the frustrating experience you had with your order.
It sounds like one of our suppliers let both of us down on this occasion, and we completely understand how inconvenient and costly this was for you, especially with tradespeople already booked. This is absolutely not the level of service we aim to provide, and we’d like the chance to put this right for you.
To help us look into what went wrong and arrange a full refund of your hire costs as quickly as possible, could you please send your order number and a few more details about your experience to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation or invoice if you’d prefer to speak with us directly.
We process many thousands of orders successfully each month, but we know that when something like this does happen - however rare - it’s incredibly disappointing. We’d really appreciate the opportunity to make this situation right for you.
Thank you again for your feedback. We hope to hear from you soon.
Kind regards,
The National Tool Hire Team
Dreadful communication
Dreadful communication!
Ordered a ladder for hire, an hour before the deadline of delivery they phoned to say they were unable to fulfil. Zero communication or heads-up that they were struggling, and the late notice left me entirely in the lurch.
I'd definitely avoid using them.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi Alex,
Thank you for taking the time to leave your feedback – we’re really sorry to hear about the frustrating experience you had with your ladder hire.
It sounds like one of our suppliers let both of us down on this occasion. Having to call you so close to the delivery time with no prior warning is completely unacceptable, and I completely understand why it left you in the lurch. This doesn’t reflect the level of service we aim to provide, and I apologise for the inconvenience this caused you.
We process many thousands of orders successfully each month, but when something like this does happen – as rare as it thankfully is – we want to make it right. If you’re happy for us to look into this for you, could you please send your order number and a few more details about what happened to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation and invoice if you’d prefer to speak with us directly.
Once again, I’m sorry this happened and we’d really appreciate the chance to put it right for you.
Kind regards,
Bob Jones
Customer Experience Team
National Tool Hire
Abysmal service
Arranged and paid for hire of a table saw, to be delivered to home address. During the day it was due to be delivered I received a message saying it would not be available. If I wished to have a new date I had to reply by 1500 that day. I did so, but have heard nothing since. I have attempted to communicate on live chat, to ensure a record is kept, but have received only automated responses. I have cancelled the order and have still had no response. I shall be applying to the Small Claims Court if they do not return my payment.
I wonder how much of this business actually exists?
There has been a long and apologetic response to this review on Trust Pilot (and therefore very visible) but no reply at all to my messages direct to the company.
There was a slightly happier ending to the saga. A message arrived from Mammoth to say a refund had been sent. A full refund was received. The company could have been considerably more communicative at all stages of the failed hire. No equipment was supplied and customer service was way below anything that might reasonably be expected. While the full refund restores my financial loss it does not restore my confidence in the company.
31. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Dear Roderick,
Thank you for taking the time to leave your feedback, and I’m truly sorry to hear about the poor experience you’ve had with your table saw hire.
This is clearly not the level of service we aim to provide, and I completely understand your frustration — especially with the lack of follow-up after you tried to rearrange the delivery and then cancel.
It seems on this occasion one of our suppliers let both of us down and this reflects badly on us and is inconvenient for you too. I note your comment about your cancellation and have passed it on for immediate action.
We process many thousands of orders successfully each month and something like this — although very rare — can sadly happen from time to time. We would like to be able to put this right for you.
To help us investigate and resolve this as quickly as possible, could you please send your order number (and any other details about the order) to MyExperience@NationalToolHire.co.uk
You’ll also find our customer service phone number on your order confirmation or invoice, and our team is there to speak with you directly if that’s easier.
We really appreciate you bringing this to our attention and hope to turn this around for you.
Kind regards,
Bob Jones
Customer Experience Team
National Tool Hire
Been trying to hire a machine from…
Been trying to hire a machine from Tavistock Devon e mail sent 3 day ago and again 9th nobody cant be bothered to answer. No phone number, have given up gone elsewhere
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Thank you for taking the time to leave your feedback – I'm really sorry to hear about your frustrating experience when trying to hire from somewhere local to Tavistock.
We completely understand how annoying it is to send emails and not get a reply, especially when you're trying to get a machine sorted.
We successfully process many thousands of orders every month, but when something slips through the net like this – as rare as it is – we really want the chance to put it right for you.
Going forward, the easiest and quickest way for most customers is to book and pay directly online. We’ve worked hard to make the process simple and seamless, and we’re one of the few companies that can offer this service right across the UK.
Thanks again for your feedback – we hope to hear from you soon so we can make this better.
Scammers
Scammers, take your money then message you a couple days before asking for photo ID and then never respond.
We specifically asked for a certain day delivery, since I had no comms I called them the day before to confirm they were coming and they said they wouldn’t be able to, don’t use this company!
2. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi Aarob,
I'm really sorry to hear about your disappointing experience with us – that's not the service we aim to provide, and I completely understand why you're frustrated.
We are always very clear at the point of booking that photo ID is required for all hires, for security and safety reasons, and unfortunately we can't release equipment without it. That said, it sounds like there was a breakdown in communication around your delivery date, and we’d like to look into exactly what happened with your order.
Could you please send your order number (and any other details about what went wrong) over to MyExperience@NationalToolHire.co.uk
Our customer experience team will personally review it and get back to you as quickly as possible.
You’ll also find our direct customer service phone number on your order confirmation and invoice if you’d prefer to speak to someone straight away.
We successfully complete many thousands of hires every month, but when things do go wrong (as rare as they are), we genuinely want the chance to put them right. I hope we can still turn this around for you.
Thanks for taking the time to leave your feedback – we really appreciate it.
Best regards,
The National Tool Hire Team
AVOID AT ALL COST
Issues from say one.
Was not delivered on expected date had to email 3 times to get an answer eventually was delivered 3 days late which cost me extra in labour.
I was told i would be refunded the days that i had lost, i did not receive a refund!
I have now emailed 6 times asking about my £500 deposit that has not been sent back although the digger went back in perfect condition. So i am now down £500 + £58 for late delivery. I have contacted their customer service now 9 times now in total with no response
I still receive no replies to my emails, i don’t believe this company is working with good intentions they will take any money they can get their hands on. AVOIT AT ALL COST!!!
9. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Thank you for taking the time to share your experience – we’re truly sorry to hear how frustrating this has been for you.
We understand how disappointing it is to have a delivery arrive three days late, incur extra labour costs, and then face ongoing difficulties getting your promised refund and deposit returned. That’s not the level of service we aim to provide, and we’d like the chance to put this right for you.
We process many thousands of orders successfully each month and situations like this, although very rare, can sadly happen from time to time. To help us investigate and resolve your case as quickly as possible, could you please send your order number and any other details about your hire to MyExperience@NationalToolHire.co.uk
A direct phone number for our customer service team is also available to you on your original order confirmation or invoice, and we’re happy to speak with you directly if that’s easier.
We appreciate you bringing this to our attention and look forward to sorting everything out for you promptly.
Best regards,
National Tool Hire Team
Only put one star as does not allow 0
Only put one star as does not allow 0. Awful company avoid at all costs!!!!
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Thank you for taking the time to leave your feedback.
We're really sorry to hear about your disappointing experience and that you felt the need to leave such a low rating. We always aim to deliver excellent service, so this is disappointing to read.
To help us look into this and put it right for you, could you please send details of your order (including your order number) to MyExperience@NationalToolHire.co.uk
You'll also find a customer service phone number on your order confirmation or invoice if you'd prefer to speak with us directly.
We process many thousands of orders successfully each month, so situations like this are very rare, but we’d still like the opportunity to make things right for you.
We hope to hear from you soon.
Best regards,
The National Tool Hire Team
Don't waste your time and money!!
Don't waste your time and money with this company. Ordered an item for a set day. Later had a call a few days later to say they couldn't delivery the day i requested and would need to be the following week. Then received the item which was faulty after 4 days of use, and then refused to part refund me for the days it was faulty. All they care about is taking your money. No customer service and a nightmare to get hold of. I've now realised theres so many really good honest companies to hire from than this shameful company! Stay clear!!!!
18. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Mammoth Hire
Hi John,
Thank you for taking the time to leave your feedback – I'm really sorry to hear about the frustrating experience you had with your order.
I can see you had 8 interactions with our customer service team throughout the process, and that the item unfortunately stopped working on the very day it was due to be collected. I
also note that we did compensate you for that day.
I completely understand how disappointing it must have been, especially after the delivery was already delayed from your original requested date.
We process many thousands of orders successfully each month, but I appreciate that when something does go wrong and how it can leave a very poor impression.
That's not the standard we aim for, and I'm sorry we fell short in your case.
Hopefully you feel we have in some way put this right for you?
If you're open to it, please reply to this review or contact our team directly with your order number and we'll personally look into what more we can do to make this better for you.
We value your honest feedback and hope to turn this around.
Kind regards,
Bob Jones
Customer Experience Team
AVOID!!!
I ordered a digger for delivery on Friday. Was told over phone I could submit drivers license as proof of address. Emailed all required information across. Heard nothing back from them to say any issues. Phoned on Friday afternoon to check when it would likely be delivered. Was told order wasn’t processed and they would escalate to manager for same day delivery. Waited a hour or so then called back. Was told manager would phone. I then received a email to say ordered wasn’t processed because I hadn’t provided proof of address despite being told drivers license was appropriate. Still waiting on a refund.
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
Yet to receive Aerator a week after initial Hire
Happy to take my money for the hire. I select a date. I get a call 1 day before the date advising "no aerators due to time of the year. We can deliver next friday."
I take a day off on the friday after already losing a weekend with a ton of soil on my drive. I receive an email, not a call to say:
Good morning,
Unfortunately we are struggling to get a hold of the Petrol Lawn Aerator for delivery today. We can continue to try and source & advise the earliest possible dates. Due to the time of year the suppliers do currently have wait lists and have been advising that is it best to check back in daily to see if they have had any kit returned.
Please let us know how you wish to proceed?
Kind regards,
Kelly
If you cannot source the tools, why are you taking money? Why are you promising dates? Why are you emailing people on the day or calling the day before with this sort of ridiculous excuse.
Avoid at all costs!
27. maaliskuuta 2026
Oma-aloitteinen arvostelu
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