Mammoth Hire Arvostelua 

Mammoth sent an email after 5pm the day before scheduled delivery stating they could not source the equipment, and asking if I wanted a refund. I responded saying would take the refund, which they then said would take 5-7 working days to arrive. Three weeks later and no refund. When I followed up they said they had raised a ticket with their billing department, but they did not provide a ticket number, and there is no way to follow up. I expect that their favorite bot Abbie will respond to this complaint stating that all has been dealt with and requesting more information from me. Disregard as it is complete bullshit.

I have not received my scaffolding and when I try to phone number doesn't exist

Despite sending confirmation of delivery, less than 24hours before the delivery was cancelled. It is near impossible to talk to a team member via the telephone lines once you actually find a number that is still used.

CRIMINAL!! What you see online is not what you get. They take your money and then send out a tender for anyone who wants to turn up at your house and deliver what they want even if it is nothing like the description or the photo online.
In the small print they could send you a KitKat instead of a stump grinder and nothing you can do about it.
AVOID AT ALL COSTS!!!!

Can’t put lower than a 1*, you’ll find the rest of the reviews are likely to be accurate.

Poor service from delivery through to collection

Unfortunately, my experience with Mammoth Hire was poor from start to finish.

The equipment was delivered late, with no useful communication or updates. When it eventually arrived, it had no fuel, which caused further inconvenience and delayed the work even more.

I raised these issues through Mammoth Hire’s support system, but my tickets and subsequent complaint were not properly answered. Communication throughout the hire was virtually nonexistent.

I also contacted Mammoth Hire in advance regarding collection because I needed reasonable notice and wanted to avoid any suggestion of a failed collection. Despite this, nobody confirmed an arrangement with me, and a driver attended while I was out without prior notice.

I then had to contact the actual supplying depot, Ermin Hire, directly and arrange a suitable collection time myself. I also spoke directly with the driver so that he knew when access would be available. Ermin Hire and the driver were helpful, but I should not have had to bypass Mammoth Hire and organise their collection process for them.

The equipment has now been collected, yet Mammoth Hire still has not responded properly to my complaint.

Late delivery, no fuel, almost no communication, unanswered support tickets and a collection process I ultimately had to organise myself. Based on this experience, I would not use Mammoth Hire again.

Do not use!!! After numerous phone calls and messages Im still waiting for deposit refund of £500. I wish i had seen these reviews here before using them

Online booking was straightforward and easy. So far reliable and it does what is says on the tin

Ordered floor sander. Booked hotel for a 2 days job. Had to buy sanding sheets up front , not “sale and return” like most firms. At 11 am on day of delivery was e mailed saying one wasn’t available !! Agreed to receive one the following day BUT only to pay for 1 day as I had to leave the job and asked for a day’s refund. Two weeks later and after chasing with no reply, I have paid for 2 days and only had it for one , and the unreliability means I wasted a hotel expense and lost a day’s work. No response, no support. Took 2 days hire payment for a 1 day hire. Either highly incompetent or crooks. Run away!

Paid for delivery of a lawn mower for 24 hours. Was contacted to say there was one available but for £24 more so paid that on top of the £62 I’d already paid. Delivery day arrived but sadly no delivery. Called the company they had supposedly contracted the hire to and they had no order details. Very convincing website but sadly it’s a scam. Do not use.

DO NOT USE THIS COMPANY. THEY ARE A CON. YOU WILL NOT GET YOUR DEPOSIT BACK!
This company will not pay my £500 deposit back. Numerous emails & 4 telephone calls. Every time they say they are escalating the problem but I still don't receive my depost back after 2 months!
They are in breach of contract and should be prosecuted for fraud.
PLEASE DO NOT USE.

Update: Mammoth Hire Have asked me contact them about this issue to a non-working email address.
So, yet more diversion tactics.

Do not use this company. I hire and paid for a portable aircon unit 2 weeks before required date. 2 days before scheduled delivery I received a short note to say that they would not be providing it ‘due to the heat’ !
I had an urgent requirement for this which I could not replace at such short notice.
Very difficult to contact company and I am still waiting for refund of approx £185 2 weeks later

Do not use!!! On the website it’s says money won’t be taken until equipment is available, money was gone 30 seconds later. Email on the day of delivery to say they can’t source any kit!!! Now looks like I’ll have to fight for a refund!!! Again DO NOT USE THESE SCUMBAGS!!!!!!

DO NOT USE!! They couldn't deliver my order, but still haven't refunded me my £175 two weeks later. Lots of calls, apparently escalated, talking with a stupid AI bot and still no money.

Please do not use - can't get our £500 refund back, have been chasing for weeks. Sent numerous emails to two different accounts, tried the online chat, raised a ticket, phoned up and can only speak to an AI bot. Awful.

I had ordered through this company before reading the reviews - and panic set in! However, everything went smoothly. I did need to call to extend the hire and report missing items, but I was called back in a timely manner and everything was resolved really quickly. The contractor was great; communicated well and delivered and collected the items on time. A few glitches but overall no complaints!

Delivery booked and paid for simply didn’t turn up with absolutely no comms from the company. Awful. Still waiting for a refund but not that hopeful tbh!

Utterly useless, would be zero stars if that was an option. Ordered a floor sander a week ahead of requested delivery. Tried to contact them the day before delivery to confirm all was well but phone number is not answered and no reply to the website chat function. Finally received an email at 10am on the expected day of delivery to say they had no stock.

Don't waste your money with this company, check the other reviews. You are probably better off dealing with the dodgy bloke down the local pub than this bunch.

DO NOT HIRE FROM THESE SHOCKING!!!!!!

Checked out this company as I needed to hire a 5 m stair scaffold. I ordered and paid for it, booked the delivery and got the confirmation of the hire including all the parts that were going to arrive.

On the day it was due to be delivered I got an email saying there was none available for that day and that it would be delivered the next day if I’d like to go ahead. I confirmed again all the details and they said it would arrive the next day.

I contacted them the next day and asked for an eta, they told me a colleague was organising the hire so she would get back to me asap. An hour later I got another email saying that the item was not available from their supplier and they would try and source another.

I still have not heard from them even tho I’ve paid the full hire amount.

DO NOT HIRE FROM THESE SHOCKING!!!!!!

I wish i'd read the reviews here first before booking - lesson learned there.

Hired a micro digger through Mammoth Hire. The Item was delivered and collected as agreed, but, I cant get them to return my £500 deposit.

I contacted live chat after 21 days to be told its 21 'working days', emailed the help email after 21 working days, that was ignored. Contacted myexperience @ nationaltoolhire.co.uk and had a response that they were looking into it urgently. Still nothing. Contacted again, email ignored.

Six weeks later and still no closer to getting my deposit back.

So im done. Im now pursuing the return through my Credit card company via Section 75.

Use a local hire company instead, I reckon this lot are in trouble and holding deposits as a float of some sort.

A terrible company. I ordered an air con unit 1 week in advance. The day before delivery I contacted them via chat bot to confirm the time of delivery, after seeing the payment had been processed 24 hours before. They emailed back to say the order couldn’t be fulfilled, offered no alternative and I haven’t been able to get any kind of contact since. This is an unlawful breach of contract! The phone number is always engaged and the chat bot is always going to be with me shortly. AVOID!!!