malossistore.com Arvostelua 

Customer service communicates in an unclassifiable style. Arrogant, insulting and accusing, throwing exclamaition marks all over the emails.

I dared to express my opinion and say "Im sorry but your customer service is very poor" and instead of trying to sort the problem, they respond to me claiming that I insult them (?) when giving feedback, responding "we dont like at all such mail, maybe is something normal in your country, but not in our, where there must be respect"
A CSR who havent signed any of his emails, demanding respect.

First of all, if a CSR doesnt speak proper Enlgish , there is always Google translate.
Secondly, customer service is designed to sell and serve, hence the name...
Cherry on top is that the man representing MALOSSI brand, in his final tantrum decided not to sell me the product that I paid 3 weeks before.

MALOSSI, its not enough that you have a huge issue losing business to Asia, but you also have a big problem allowing your distribution channel treat customers this way...

I spent €3,425.64 on motorcycle parts and never received my order.

FedEx completed their investigation and told me they were unable to locate the package after exhausting their search and advised me to contact Malossi for a resolution.

Despite providing all requested information and cooperating throughout the investigation, I have still been left without my goods or a refund. The customer service ignores emails and doesn’t help at all

This has been an incredibly stressful experience involving a significant amount of money. I have now had to open a dispute with my bank because I have been unable to resolve the matter directly.

Based on my experience, I would strongly recommend that anyone considering placing a large order thinks carefully and understands the potential risks if something goes wrong.

I sincerely hope no other customer has to go through what I have experienced.

Inviata richiesta di supporto su un prodotto , sia tramite form che pec ma nulla . Nessuna risposta , acquisterò polini .

Absolutely cowboys costumer service luxembourg malossi store , racist , disrespectful. They reduced 160€ of my refund for absolutely nonsense of excuse , they email me with business email and disrespecting me and being racist , no help whatsoever reply's from them useless and humiliating. HR need to look in to this absolutely disgrace! Not all the stores only luxenbourg .

Didnt got any issues with them, customer service is better if you write to them in italian, for the rest they gave excellent communication but it lacks of infos when you order, the automated mail of order confirmation dont give a lot of infos and the guide to track the orders is outdated.

Everything got fixed just by sending an email in italian

I recently purchased a new set of engine casings from another scooter dealer who sell the Malossi casings on their behalf. And according to the Malossi video,
“The amateur, the restorer, the traveller are all looking for a component that is able to perfectly replace the original one, which does not require any modification to the vehicle and which offers maximum choice in terms of components.”
Well sadly that’s not the case! Nothing but problems from day one, getting the bearings in, holes not lining up, holes not deep enough, hole not wide enough, extremely sharp edges.
I have emailed them, no response yet.

Absolute garbage of customer service. Take a whole day to respond to the easiest enquiry. Refund process is complicated and troublesome to sort out.

Take your hard earned money elsewhere to other brands who care about aftersales care.