MAK Vacations Arvostelua 

We reserved a room at Fontainebleau for a family vacation after my husbands busy season of work. We arrived at the hotel directly from the airport around 245 and told check in was at 4. We did not get a room until 640pm, after returning to multiple desks and making many calls. Despite calling MAK 10 times or so, nobody was able to help us, nor could they explain what happened. After we finally heard from the hotel that the room was ready, it was another 15 min for MAK to communicate that it was ready. After one of my stops at the desk i was told previous guest was granted a late check out. How could they not have told us there was a late check out and let us sit for hours for a room?! If anyone had apologized and given us a heads up that it would be so long, we would have used locker rooms to change or gone out to dinner. We have a 2.5 year old toddler and were stuck with all of our luggage in a corner of the lobby after traveling all day to get there. MAK was quick to throw Fontainebleau under the bus, claiming that they don’t care about customers like us. MAK was most concerned about denying responsibility, rather than caring about our experience. We got emails from them telling us to book via their concierge service- helicopter tours, childcare, whatever we wanted. Given they couldn’t navigate getting us into a room we had paid in full for, I wouldn’t trust them with any other tasks or responsibility. I would not recommend staying with them or at Fontainebleau and will return to previous hotel for this annual trip we take as a family. We missed the first afternoon/dinner reservation due to the room not being available until so late, but MAK was not willing to refund accordingly and instead bickered with me about what they were paying for only to find out later that the hotel paid for it! They don’t care about your experience!!

MAK Realty is always fast to respond and always willing to help out!

Working with Mak Realty was fantastic!! From start to finish Max handled everything making my booking a seamless easy experience!! Will 100% use Mak Realty again in the future !!

The room and resort is gorgeous! And it came with free valet parking the entire stay🔥!!!! The service at this resort is A1 . MAK is super responsive very professional and helpful with every question or concern.

I will definitely book with them for the future! And this is one of the best resorts in the area 5 ⭐️

This is our 3rd time staying at the Fontainebleau with MAK Realty Group. Always an amazing vacation for us. I am already planning a return visit in April.

The room was just as it was advertised! Had an amazing stay, view was great! The hotel was so beautiful. Definitely would book again!

I truly enjoyed myself in Miami, Mak properties made my experience great our check in was smooth my air bb was exceptionally clean, no matter what time reached out Mak responded promptly and that made me feel safe and comfortable…..Thank you Mak I will be booking with you in the near future

The service provided was wonderful. The staff made it nice and smooth for us the place was in amazing condition very clean. Definitely will stay here in near future. The view from the room is amazing also.

Whenever you come to Miami it is a must to go through MakProperties!! They always have amazing prices and have great discounts for sightseeing

Love Fontainebleu resort. This unit was gorgeous, exactly as promised. Check in was seamless. My husband & I felt like rockstars in this condo…the wrap-around balcony was INCREDIBLE.
I would def book through MAKrealty for a stay at Fontainbleu again. Thank you.

Had an amazing stay at the Fountainbleau hotel and it was truly an experience. The process from booking, to check-in, to the room, to the service, nothing but amazing! Would definitely recommend and is the only spot I will be staying when going to Miami, can’t wait to go back!

We had an amazing time!! Accommodations and customer service were truly wonderful!!! Can’t wait to come back!!! Mak is the best!!!

Very nice to deal with and great stay. Loved the place.
Very responsive and helpful when asked for assistance. The gym is absolute best in Miami and I have stayed everywhere. Great value for the such a nice place.

I like to thank mak realty group for making me feel at home every time I come to Miami great hospitality and service I wouldn't stay anywhere else. Very clean and great Location

Beyond happy with Mak! They are very friendly, professional, and accommodating. Highly recommend!

Just stayed at this suite in the Fontainebleau Hotel and it was everything that was promised .Room was clean ,bedding and pillows comfortable. view was amazing .Requests from housekeeping was on the money and very responsive. Check in was seamless .We had a billing issue after check out which was promptly corrected by Mak realty .We had some questions before during and after our stay and was quickly answered by Mak .They are a very responsive and curtius host and we look forward to our next stay in one of their suites .
Sheldon

Service was great! Highly recommend
Great value always looks after us

Max helped us out from start to end, looked after us well. We enjoyed the stayed. Actually booked for the 4th time via him now and will keep doing that.

Excellent group to work with . MAK truly provides a wonderful experience and embodies the meaning of hospitality. First class customer service and an excellent stay. Thank you MAK REALTY!

Big thank you to MAK for providing me with such great care during my time in Miami! I’ve never experienced better service. Thank you again MAK! Looking forward to using this reality group more often in the near future. Aleks is an amazing and trustworthy person to do business with. Communication was great and everything was explained thoroughly. The best of the best!