Air Greenland Arvostelua 

Hurtig indtjekning.

Friendly cabin crew and pilot.
Not just doing their job!

Highclass service,prof personal, good comfort.

Tak for svaret, men det er nu CPH, jeg taler om. Og det har stået på i årevis.

---------------/

For ringe en oplevelse i forhold til prisen. Hvorfor skal det tage både halve og nogle gange hele timer, før man kan få sin bagage, når man flyver med Air Greenland? Denne gang kunne man heller ikke få trappen til flyet til at fungere.
Hyr et bedre ground handling selskab. Det vil gøre oplevelsen betragteligt bedre...

Jeg skulle d. 17. oktober 2025 være rejst fra Kastrup til Nuuk med GL775. Flyet blev aflyst med ret kort varsel. Jeg havde chekket ind dagen før og havde også chekket forholdene på CPH´s hjemmeside, inden jeg 3 timer før afgang tog mod Kastrup fra København. I Kastrup lufthavn opdagede jeg først aflysningen på tavlen i afgangshallen.
• Lidt efter samme dag modtog jeg SMS fra Air Greenland. Årsagen til aflysningen blev begrundet med dårlige vejrforhold i Nuuk, Kangerlusssuaq og Keflavik. Dette virkede besynderligt – når man chekkede sin vejrapp og disse lufthavnes hjemmesider.
• SMSen angav specifikt, at jeg ville få fornyet besked senest kl. 16 grønlandsk tid samme dag vedrørende rebooking. Dette skete bare ikke! Jeg har trods dette INTET nyt modtaget fra Air Greenland.
• Jeg har mailet Air Greenland via hjemmesiden (ref. nr. 439075, 439202, 439310). Air Greenland har IKKE vendt tilbage på mine høflige henvendelser.
• Air Greenland tilbyder kun telefonisk henvendelse på et grønlandsk telefonnummer, som vil medføre udgifter på adskillige hundrede kroner ved opkald til telefonkø for rejsende lokaliseret uden for Grønland. For at undgå dette ledte jeg forgæves efter WhatsApp- eller Messenger-mulighed for opkald, men det tilbyder Air Greenland ikke.
• Ved opringning til Air Greenland her i Danmark kan man ikkefå hjælp til rebooking eller refusion af min flybillet. Dette ville havde været en meget ønskelig service for os, der ikke bor på Grønland.
• Efterfølgende fandt jeg lidt tilfældigt, at Air Greenland har en app, som jeg downloadede. Heri opdagede jeg til min overraskelse, at min afgang fra Kastrup var ændret til Billund lufthavn d. 22. oktober, hvilket ikke duede for mig pga geografien og min hjemrejse fra Nuuk allerede d. 24. oktober. Det største problem er dog, at den information ikke blev givet til mig som SMS, email eller telefonopringning. Der har været helt tyst fra Air Greenland.
• På Air Greenlands hjemmeside står følgende, som var aktuelt i mit tilfælde: ”Såfremt Air Greenland ændrer din rejseplan og den nye rejseplan er ubelejlig for dig, kan du kontakte os via denne formular og anmode om en anden rejseplan eller refusion. Læs mere om vores generelle betingelser i befordringsbestemmelserne herunder.” Desværre duer dette link ikke. Gad vide, hvad årsagen er til dette.....
• Endeligt undres jeg over, at Air Greenland ikke sørger for indsættelse af et ekstra fly for de strandede passagerer allerede i løbet af weekenden efter den aflyste afgang fredag d. 17. oktober.

Det, som her er sket, er ikke professionel håndtering for et flyselskab. Det centrale problem er manglende rettidig information, opfølgning og sikring af at skaffe snarlig løsning (max 1-2 dage senere) på den manglende transport eller refusion af billetten. Sidstnævnte venter jeg stadig på...........

Det er meget god og behageligt rejse, som det plejer altid at være. Jeg er glad for at flyve med Air Greenland

Air Greenland handlede på de udfordringer, der kom udefra.
Godt, grundigt, professionelt, venligt.

We booked our flights directly through Air Greenland and not through booking.com or similar providers. I would always recommend doing so. The weather in Greenland is unreliable. Delays or flight cancellations seem to happen more often. It happened to us on our flight home from Ilulissat via Nuuk to Copenhagen. We were stranded in Ilulissat with three children. The staff at the airport were very helpful and did their best. They can't do anything about the weather either. We were given accommodation twice and vouchers for meals. We would have had to spend a third night in Ilulissat. We were told that we could only check in if we found a hotel or similar accommodation in Nuuk ourselves. All hotels were fully booked. We were lucky and found an Airbnb. Air Greenland reimbursed the costs. The reimbursement took almost three months, but it did arrive. That's why I'm deducting one star. Communication with customer service worked well. The flight from Nuuk to Copenhagen was delayed and was diverted via Aalborg. No problem, we got home again. Thank you, Air Greenland!

Jeg kom hjem til min familie, hvor Iceland Air var aflyst, men det gjorde Air Greenland ikke. Så jeg følte mig heldig fordi jeg kom hjem.

Ødelagt kuffert: De svare ikke på henvendelser over den kuffert, som de har ødelagt trods adskillige henvendelser. De er bedøvende ligeglad.

Air Greenland er en virkelig god oplevelse - anbefales med stort A...

Air Greenland Nuuk. Greenland They are so unserious
Beware they are unserious!!!
Booking : BA2SKX
Return trip: 31/7 2025
Price: 22,874 DKK
I am writing to complain about a very unsatisfactory travel experience in connection with our return trip from Greenland to Denmark.
Facts and process:
Cancellation of original departure 31/7:
When we arrived at the airport to check in, we were informed that the flight had been cancelled as it was to be used elsewhere. No further information was given, and we were not offered any form of compensation or alternative solution on site other than hotel accommodation.

• New departure 1/8 from Manitsoq and Nuuk:
The flight departed at 9:05 PM with a delay of 30 minutes compared to the latest announced time and four hours compared to the original plan.
At the airport in Nuuk we were not informed of the reason for the delay.
• Stop in Kangerlussuaq:
Upon arrival in Kangerlussuaq at around 9:40 p.m., some passengers disembarked, but no information was given to us who were going on to Copenhagen.
Suddenly, it was announced that a security check was to be carried out, and we were asked to take our luggage down, open it and identify ownership – this took a very long time.
• Disorganized check-in and boarding:
Repeated counts were made (at least seven times) and boarding passes were checked twice, which led to an additional wait of up to two hours before new passengers boarded and the plane took off from Kangerlussuaq at around 11:50 p.m.
• Lack of catering and service:
There was no catering from Nuuk until midnight. Drinks were not served until 12:30 a.m. (only water, red wine and soda), and food not until 1:30 a.m. And we were told that there was only enough water for one glass for each passenger.
The cabin crew was very unfriendly throughout and did not provide the service we expect on a trip at this price.
• Flight comfort:
The flight was of a very low standard, not at all in line with what we paid for. There was no netting on the seat backs, and the space between the seats was extremely tight. The tables could only accommodate a food tray – nothing else.
• Arrival in Copenhagen:
We did not arrive in Copenhagen until 2/8 at 07.09 Danish time, which is significantly later than planned.

Based on the above, we request:

1. An official apology for the cancellation, delays and the poor communication.
2. Compensation for:
o Flight cancelled on 31/7 without notice or assistance.
o Delay of many hours and unacceptable conditions during the journey.
o The significantly lower level of service and comfort than what we paid for

Jeg fik den hjælp jeg havde brug for, det var ikke nemt at komme igennem telefonisk/personligt. Men alt blev løst via mail hos kundeservice.

Air greenland doing the best to provide flights in Greenland , just the weather control more than people can do. Due to cancellations and delays happens all for the safety reasons. Be ready for any adventure on the way to your destination in Greenland and enjoy what ever life brings !

God service ombord fra stewardesserne. God mad, selvom det var economy class. Drikkevarer, der allerede er med i prisen, sammen med maden.

super god oplevelse at flyve med Air Greenland. Rigtig god siddecomfort - dejlig mad og underholdning på skærmen og ikke mindst god og fleksibel betjening af kabinepersonalet.

Det er en fornøjelse at flyve med AirGreenland. Fra checkin til ankomst bliver man godt behandlet. Cabin crew er det bedste i verden, i hvert fald for mig, der lider let af flyskræk.
Man får et godt måltid ombord, uanset hvad tidspunkt man flyver. Godt udvalg af drikkevarer og god, stærk kaffe.
Selve flyene er med behagelige sæder og rigtig gode underholdningsmuligheder (se filmen Ukiutoqammi Pilluaritsi! :-) ) og desuden er der gode, pæne toiletforhold.

Even in economy class, the in-flight service including meals and drinks is comprehensive, so you won't get bored even if bad weather prevents you from seeing outside. Flights may occasionally be cancelled due to adverse weather conditions (a colleague experienced this), but GL handles such situations properly, so passengers can rest assured.

Rigtig god service ombord *****
Venlige og imødekommende kabinemedarbejdere <3 Fantastisk at kunne flyve direkte til og fra Jylland (Billund) ***** Tak Air Greenland <3